Locating digital images 111-10020000
Expand allThis document outlines information to assist Service Officers to use the Centrelink system to locate and view correspondence as well as paper forms, stored as digital images.
Digital images
Services Australia uses digitisation to create electronic images of paper forms which are attached to a customer's record. This includes claim forms, review forms, regularly lodged forms and other correspondence.
Documents are scanned at service centres, the agency's scanning provider, Records Management Units and designated processing teams. Digital images are also lodged online and received via Desk Top Faxing or can also be uploaded via the Document Upload function in Customer First.
Contents
Locating digital images via Document Tools in Customer First
Moving and/or updating Centrelink digital images via Document Tools
Viewing Centrelink customers' digital images
Digital image not located on Centrelink customer record
Digital image attached to incorrect Centrelink customer record