Intranet links
Workload Management - see Related Links for scanning dates and classification timeframes
Suggested text for letters and phone calls
This table describes the type of text to use for letters and phone calls when a document cannot be located. Note: only Local Peer Support (LPS), Service Support Officer or Team Leader can draft free text (Q999/Q888) letters .
|
Item |
Letter text or response for phone calls |
|
1 |
Customer indicates they have provided information, but it has not been recorded
'We have followed all possible processes to find your document, and we have been unable to locate it.' |
|
2 |
If the required information can be collected by phone
'If it suits you, I can collect the required information from you over the phone right now to ensure the process is completed as promptly as possible. The information I require is ...' |
|
3 |
If the required information must be provided in writing or as original documents
'To ensure the processing is completed as promptly as possible, you will need to provide this information again. The information I require is…' |
For the Electronic Document Classification (EDC) team see Operational Planning Health, Integrity and Child Support.
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