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Issuing Online Advice (OLA) letters to Third Party Organisations (TPO) 111-14010040

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This document has information for staff working on Deduction and Confirmation programs only.

It outlines instructions on how staff who issue letters to Third Party Organisations (TPO) can create, print, and send Online Advice (OLA) letters to TPOs.

OLA letters to TPOs

The OLA letters sent to TPOs include:

  • notices of approval for contracts with Services Australia
  • withdrawal and termination of contracts
  • letters relating to programme assurance matters
  • contractual letters for programmes including:
    • BasicsCard
    • Income Management (IM)
    • Centrelink Confirmation eServices (CCeS)
    • Centrepay
    • Electronic Verification of Rent (EVoR)

The Resources page has a table listing the available OLA letters used by staff issuing letters to Third Party Organisations (TPO), including letter codes and a brief description for each letter. It also has information on user settings required for issuing Online Advice (OLA) letters.

Creating an Online Advice (OLA), including within an existing activity