Issuing Online Advice (OLA) letters to Third Party Organisations (TPO) 111-14010040

Letters are currently being reviewed to make sure that they are in line with the new programme policy and terms. If a letter that is currently being reviewed is needed, contact the Deduction and Confirmation Branch.

For staff working on Deduction and Confirmation programs only.

Online letters for BasicsCard Merchants

Table 1: This table describes the available online letters for BasicsCard Merchants.

Letter code	Description
Q723	BasicsCard Merchant - Voluntary Termination Use when the merchant has notified that they no longer require their agreement.
Q730	BasicsCard Merchant Grant Letter Use when a BasicsCard Merchant Application has been approved.
Q731	BasicsCard Merchant Rejection Letter Use when a BasicsCard Merchant Application has been rejected.
Q736	BasicsCard Merchant Receipt of Review - Approval Use when advising the merchant that you have received their request for a review of the decision not to approve them as a BasicsCard Merchant.
Q740	BasicsCard Merchant Review Outcome - Approval Use when the review of the decision to approve the Merchant to participate in the BasicsCard Scheme is not favourable/or favourable and the Merchant’s application has either been rejected or accepted.

Online letters for Third Party Agreements

Table 2: This table describes the available online letters for Third Party Agreements.

Letter code	Description
Q821	Business Application approval Use when a contract has been approved.
Q822	Business Application rejected Use when a contract has been rejected.
Q823	Request for information Use when further information is required as part of a Business Application.
Q824	Application withdrawal Use when the business has submitted a business application and has withdrawn before the assessment being complete.
Q829	Voluntary withdrawal Use when the organisation has notified that they no longer require their contract.
Q832	Review of decision outcome Use when a decision to not approve the contract has been: reviewed and affirmed, or reviewed and approved
Q848	Change in circumstances Use when a TPOs details have been updated. This letter notifies them that the update/s they have requested has been finalised.

Online letters for Programme Assurance

Table 3: This table describes the available online letters for Programme Assurance.

Letter code	Description
Q833	Business response Note: currently not available for Centrepay (interim letter is required). Use when a review has been conducted and the organisation has breached the contract or agreement and subsequently the organisation has provided a plan of action to comply with the contract. The letter says that Services Australia has no issue with the plan and that they will conduct another review at a later date.
Q825	Notification of Programme Assurance Review Use when you are going to conduct a review on the organisation.
Q826	Services Australia Business terms and conditions Use when an organisation is at risk of not complying with the contract or agreement. The letter notifies the organisation what part(s) of the contract or agreement they are at risk of breaching and allows free text for further explanations.
Q827	Notice to remedy Use when an organisation has breached the contract or agreement. The letter notifies the organisation what part(s) of the contract or agreement they breached. The organisation is given a date by which to rectify the breaches.
Q828	Completion of Review Use when a review has been completed and there are no breaches found.

Online letters for Income Management Organisations

Table 4: This table describes the available online letters for Income Management Organisations.

Letter code	Description
Q727	One off payment letter Income Management Payments and Contact Team (IMPACT) only. Used for IMPACT to advise TPO when a payment has been made via Credit card, BPAY, pay anyone or cheque.
Q771	Add new service reason Interim letter required for Centrepay. Option 1: Use to add a service reason to an existing Income Management TPO. Option 2: Use to update a service reason when TPO has identified a required change and advised the agency. Option 3: Use to update a service reason when a more appropriate service has been identified.
Q820	Surplus School Meal Program (SMP) funds Option 1: use for the transfer of Income Management SMP surplus funds to a new provider. Option 2: use to advise Income Management TPOs with SMP special condition about the management of surplus School Meals Program funds at the end of the year.
Q772	Approval new special condition This letter confirms the approval of a special condition and removes the need to sign and return special conditions to TPOs.
Q773	Revocation special condition This letter is to be used to revoke a special condition in instances where: the TPO no longer requires it, or the agency identifies it is not required

OLA user settings to complete action

Table 5: This table describes information on user settings required for issuing Online Advice (OLA) letters.