Skip to navigation Skip to content

Categorisation and validation of scanned Medicare documents 111-17050403

Expand/Collapse all sectionsExpand all


System

URL link

Kofax Validation

Thin Client: http://ktm.csda.gov.au/thinclientserver/message.html

Kofax Document Review and Quality Control (requires Citrix)

Thick Client: http://citrix.internal.dept.local/Citrix/InternalWeb/

Forms

Go to mySupport:

  • Search using keywords ‘Kofax Issues’ and select the relevant form
  • Complete and Submit the required form taking note of any receipt or reference code produced

Contact details

Scanning and Digitisation team

User guide

Do not release this attachment externally. See Freedom of Information - Information Publication Scheme.

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngPaNDA project Kofax Capture user guide

Common errors

Common errors, why they occur and how to resolve them.

Item

Common errors

1

Image directory not found or cannot be opened

Reason: infrastructure issue with File share

Solution: right click the batch and select Unreject

2

Kofax Export Connector for IBM FileNet Content Manager - unable to connect

Reason: FileNet server is not available or connection to FileNet cannot be established

Solution: ensure FileNet services are up and running (contact your FileNet support team) – right click the batch and select Unreject to retry export

3

File Path Cannot be opened

Reason: file share or network issue

Solution: right click the batch and select Unreject

4

Empty batch with No Name or System ID as Batch name

Reason: this is due to an incorrect setting in KIC import

Solution: note down the batch number, redirect to MIDRANGE.SYSTEMS.OPERATIONS with details.