Quality checking using the Quality and Support Tool (QST) 111-20120433

The QST randomly selects and allocates work for quality checking.

Using the QST enables Quality Checkers to:

• positively acknowledge staff by providing quality checking feedback
• identify learning and development opportunities for staff by providing quality checking feedback
• identify and develop process improvements

The QST:

• provides quality checking results for analysis of errors and trends
• supports our quality commitment towards the Enterprise Quality Framework

Quality checking in the QST is completed by accredited Quality Checkers.

Quality Checker's must complete:

• quality checking accreditation skills assessment
• QST training

See Quality Checker accreditation for Health Service Delivery Division

Quality Checkers cannot check their own work. This maintains the integrity of the quality checking results.

The QST has been coded to not allocate any files to Quality Checkers that were originally completed by them.

Service Officers:

• can initiate a quality checking dispute if they believe they have received incorrect feedback or an unwarranted error
• must refer to their QC feedback email and speak to their Team Leader

See Quality checking dispute process for Health Service Delivery Division.

The following checks are completed using the QST

• Pre-check
• Targeted check
• Programme check