Quality checking procedures 111-22000000

Each program or initiative produces their own quality checking processes to review the quality of the decision made, or information/payment provided.

Government intent

The intent of the quality checking procedures is to:

• give managers and checkers the tools to be able to identify strengths and weaknesses in business process, highlighting opportunities for continuous business improvement, using effective quality checking processes
• make sure Quality Checkers have the same understanding and are completing the checks in a consistent manner by documenting the quality checking process

The procedures in this topic will assist staff to complete the quality checks.

The Resources page contains links to various Quality policies and information (including Quality Checking contacts) held on the intranet.

Contents

Aged Care payments quality checking in QST

Australian Immunisation Register (AIR) quality checking in QST

Australian Organ Donor Register (AODR) quality checking

Australian Organ Donor Register (AODR) quality checking in QST

Continence Aids Payment Scheme (CAPS) quality checking in QST

Disaster Health Care Assistance Scheme (DHCAS) quality checking in QST

eBusiness quality checking in QST

eServices quality checking in QST

External Breast Prosthesis Reimbursement Program (EBPRP) quality checking in QST

Healthcare Identifiers Service (HI Service) quality checking

Incentive Programs quality checking in QST

Individual Healthcare Identifier (IHI) quality checking in QST

Medicare claims and eligibility quality checking

Medicare Compensation Recovery quality checking

My Health Record system quality checking

PBS Authorities quality checking in QST

PBS manual pharmacy claims quality checking in QST

PBS Patient Refund quality checking in QST

PBS Safety Net quality checking in QST

PBS stationery quality checking in QST

Provider Registration quality checking

QOL and QMA dispute processes for face to face, smart centre, Service Delivery Partner and CAO staff

Quality Call Framework

Quality Checker accreditation for Health Service Delivery Division

Quality checking dispute process for Health Service Delivery Division

Remote Area Aboriginal Health Services (RAAHS) quality checking in QST

Tasmanian Freight Equalisation Scheme (TFES) quality checking

Travel Management Application (TMA) quality checking

Veterans' Affairs Processing (VAP) quality checking