Healthcare Identifiers Service (HI Service) quality checking 111-22070000

Access source documentation.

Note: Individual Healthcare Identifier (IHI) applications processed in Zone Offices or Smart Centres must be sent to the following team via internal mail for quality checking:

HI Service Operations team

595 Collins Street

Melbourne, VIC

• Ensure Evidence of Identity (EOI) criteria has been met where applicable
• Ensure all documents are certified copies of originals. These must be certified by the person on the Acceptable Referee Form (ARIF) Part B on HW033, Part C on HW018
• Ensure tick box is checked declaring applicant has authority to act on behalf of the organisation being registered – or a letter or suitable document declaring authority has been provided
• Compare the source documents with the relevant HI screen(s) on the EHP system
• Ensure no typographical errors have been made with keying of information
• Ensure Provider Directory entry has been published or not published as per application instructions

• Open the HI Service Quality Checking Results spreadsheet located in:
• Operations - R:\VIC\MELB-595-Colli-MC\Business Outreach Services\eHealth T3\Quality Control
• Tier 2 - G:\Business Outreach Services\Business Outreach Managers\HI_ehealth\Quality Control\HI\Monthly QC Spreadsheets
• Click on the spreadsheet for the month the work is being checked
• Click on the 'Errors Identified' tab

Complete the day's results:

• Date of processing – the date the work item was completed
• Service Officer – the log on ID of the person who completed the work item
• Organisation name – name of the work item being checked
• Form number – the form type of the work item being checked
• Error code – select the appropriate error code from the drop down selection
• Details of error – free text field for a detailed description of error
• Reason error occurred – Team Leader to complete if training material requires updating
• Date error/s fixed – only required if error not completed on same day
• Quality Checker - the log on ID of the person who checked the work item
• Date of Quality Check – the date the work item was quality checked

If any errors are identified ensure the error is corrected before close of business same day.

Team Leader (TL5) must ensure feedback is provided to the Service Officer in a timely manner.

All completed applications are to be stored in the secure TRIM file with the TRIM reference number added to the workflow management database.

At the end of each day, update the accuracy of processing (AoP) tab with the numbers of applications checked and number of errors identified.

Note: the summary tab will automatically update with the numbers entered into the AoP tab.

On the Monday morning of each week, send the completed spreadsheet to the Quality Framework Section for processing results to be collated.

On the first business day after the end of each month, send the completed monthly spreadsheet to the Quality Framework Section for monthly and year to date processing results to be collated.

Note: results are provided to the programme executive on a monthly basis and published on the programme page.