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Issuing appropriate modules and additional forms for students and Australian Apprentices 010-01020050



This document outlines the process for issuing the appropriate modules and additional forms to customers who are students, Assistance for Isolated Children (AIC) applicants and Australian Apprentices.

Appropriate modules and forms

When a customer lodges a claim as:

  • a student
  • an AIC applicant, or
  • an Australian Apprentice

Additional forms and modules may be required so that entitlement can be accurately assessed. This procedure outlines the appropriate modules and additional forms that may be necessary for the above claims.

Completing modules and forms

Forms and modules enable a customer to provide information for their claim.

In completing modules and forms:

  • all relevant questions on the module/form must be answered
  • the module/form is to be signed

The Process page contains a list of forms which are used in conjunction with the claim forms or issued when additional information is required.

The Resources page contains a link to the Services Australia website which includes access to claim forms used by students and Australian Apprentices.

Standards for helping customers complete claims and forms

Assessing and Coding Modules

Determine what supporting documents are required