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Assessing and processing ABSTUDY Away from Base activities 010-02070010

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This document outlines the procedures for assessing and processing ABSTUDY Away from Base (AFB) claims and supporting documents.

ABSTUDY Away from Base (AFB) claims and supporting documents

ABSTUDY AFB assistance is available to eligible Aboriginal and Torres Strait Islander students. Customers who want to claim AFB must submit a completed ABSTUDY claim, see Claiming ABSTUDY. Claims must be received by the relevant closing date. For claiming options, see Away from Base assistance for ABSTUDY.

Lodgement

ABSTUDY claims and supporting documents can be lodged using any of the following options:

  • A self service option is available for customers.Online - using the Upload documents service
  • Fax - see Processing Services details for: ABSTUDY and ABSTUDY PES
  • Post - via a reply paid envelope or by posting to Services Australia. See Processing Services details for: ABSTUDY and ABSTUDY PES
  • In person - at a service centre, or in remote areas, with a Centrelink field officer

    The Resources page contains examples about approval of Away from Base activities for ABSTUDY, additional evidence requirements, links to the ABSTUDY Submission for away from base activity funding form (SY034) and to the National Course Approvals sub-site. It also contains, a supporting documentation guide, and links to letters.

    Away from Base assistance for ABSTUDY

    ABSTUDY eligibility and requirements

    Processing arrangements for ABSTUDY claims and enquiries

    Processing Fares Allowance and Away from Base entitlements in advance or reimbursements

    Authorising and coding pre-booked Fares Allowance (FAA) entitlements for ABSTUDY and ABSTUDY Pensioner Education Supplement (PES)

    Claiming ABSTUDY

    Non-student travellers for ABSTUDY

    Authenticating a Centrelink customer

    Creating a Q999 or Q888 letter