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ABSTUDY students experiencing disrupted travel 010-02100240

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Contact details

ABSTUDY and Assistance for Isolated Children (AIC)

  • Corporate Travel Management (CTM)
  • ABSTUDY Smart Centre Travel Team

Phone us - Centrelink ABSTUDY line

Disruption handoff template

This template must be completed when handing-off a disruption.

What time did the disruption occur: HH:MM AEST/AWST/ACST

What time were you notified of the disruption: HH:MM AEST/AWST/ACST

Reason for disruption/escalation:

Name of the education institution or parent/guardian assisting and their contact number:

Travel from:

Travel to:

Traveller type:

CRN/s:

Name/s:

Age/s:

Phone Number:

Where is the traveller/s now:

Are they with a supervisor: YES/NO

Actions taken:

Additional comments:

After hours transport expenditure email template

Table 1

Subject line

Email body

Urgent - ABSTUDY Travel Expenditure Approval Required

Delegate approval is being sought for the cost of the following travel:

  • Travel date(s):
  • Mode of transport:
  • Travel from:
  • Travel to:
  • Number of travellers:
  • Total cost per travel:
  • Is an alternative mode of transport available for all or part of this journey? Yes/No
  • If yes, why is approval being sought for this mode of transport?

For help to assess this request, see Operational Blueprint ABSTUDY students experiencing disrupted travel > Table 4 > Step 7.


After hours disruption email template

Table 2

Subject line

Email body

Urgent - After Hours Disruption Notification
  • Description of travel disruption:
  • CRN(s):
  • Travel date(s):
  • Travel from:
  • Travel to:
  • Reason for travel disruption: that is, weather/delayed flight/cancelled flight
  • Travel arrangements rebooked: Yes/No. If yes, provide details
  • Overnight accommodation required: Yes/No. If yes, provide details
  • New travel itinerary issued: Yes/No
  • Additional comments:

After hours disruption scenarios

Table 3

Scenario

Action

Traveller is commencing their trip on a charter flight and has excess baggage that cannot be accommodated. Note: due to aircraft payloads, the baggage allowance for charter flights is 10kg per passenger unless additional baggage has been approved prior to travel

Students under 18 years old, refer to the emergency contact to return to pick up the student, or the excess luggage. The family will need to contact the school during normal hours to rebook another flight for the student if they do not depart.

Students 18 years old and over, and associated non-student travellers:

  • they can elect to take the flight without their baggage
  • if they:
    • board the flight, they will need to make their own arrangements to retrieve their baggage
    • do not board the flight, they will need to contact their travel organiser to arrange new travel details. Advise the traveller a rebooking penalty may apply

A supervisor and student under 18 years old require accommodation in separate rooms

If a supervisor or student have said it is inappropriate to share a room due to:

  • cultural reasons, or
  • a person has advised they are not comfortable to, or
  • do not feel safe to share a room

Authorise Corporate Travel Management (CTM) to book accommodation that allows the student to have their own or an adjoining room.


Locations where students are more likely to experience travel disruptions

Table 4

High risk of travel disruption

Moderate risk of travel disruption

Low risk of travel disruption

Alice Springs (NT)

Gove (NT)

Sydney (NSW)

Darwin (NT)

Rockhampton (QLD)

Dubbo (NSW)

Brisbane (QLD)

Melbourne (VIC)

Adelaide (SA)

Cairns (QLD)

Esperance (WA)

Hobart (TAS)

Horn Island (QLD)

Newman (WA)

Launceston (TAS)

Townsville (QLD)

Kalgoorlie (WA)

Broome (WA)

Perth (WA)

Kununurra (WA)

User Guides

Do not share this attachment externally. See Freedom of Information - Information Publication Scheme..

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)Guidelines for completing the Escalation Template for an ABSTUDY travel incident

External websites

Department of Social Services Safe Travel Plan Guidelines

ABSTUDY Travel Minimum DOC Standards

Do not share this attachment externally. See Freedom of Information - Information Publication Scheme.

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI) ABSTUDY Travel Minimum DOC Standards