ABSTUDY students experiencing disrupted travel 010-02100240
Expand allUseful contacts
ABSTUDY and Assistance for Isolated Children (AIC)
- Travel Management Company (TMC)
- ABSTUDY Smart Centre Travel Team
Disrupted travel notes for ABSTUDY travel bookings
Paste the following information and relevant responses into the notes of the relevant travel booking in the Travel Management Application (TMA):
Disrupted Travel DD/MM/YY
ABSTUDY Travel were notified by [insert stakeholder], [include phone number] on DD/MM/YY @ [insert time] advising that a disruption has occurred.
Travel Date:
Travelling from:
Travelling to:
Reason for the travel disruption: [Include all details]
Travel arrangements rebooked: Yes/No/NA
Overnight accommodation required: Yes/No/NA
Emergency contact contacted: Yes/No. If no, provide a reason
Mandatory Supervision required: Yes/No
Police contacted: Yes/No
Escalation template completed and sent to TL: Yes/No/NA
Additional Comments:
ABSTUDY Policy Manual: Chapters 88.1, Approved Travellers & 88.4 Supervisor Travellers
Service Officer: [Name] / [Logon ID] / ABSTUDY Travel / DD/MM/YYYY
Disrupted travel email template
The Geelong 24/7 team is to provide the following information (as a minimum) via email to the ABSTUDY Smart Centre Travel Team the day following a disruption where amended travel arrangements are required to be recorded in the TMA.
Description of travel disruption:
Travel date:
Travelling from:
Travelling to:
Reason for travel disruption: that is, weather/delayed flight/cancelled flight
Travel arrangements rebooked: Yes/No. If yes, provide details
Overnight accommodation required: Yes/No. If yes, provide details
New travel itinerary issued: Yes/No
Additional comments:
Locations where students are more likely to experience travel disruptions
User Guides
These attachments may not be printed, broadcast or released externally. For contact details and more information, see Information Publication Scheme.
How to contact CTM for an ABSTUDY travel booking or enquiry during a travel disruption
Guidelines for completing the Escalation Template for an ABSTUDY travel incident
ABSTUDY Travel Disruption Notification - Checklist