Relocation Scholarship (RS) payment and coding 010-07030010

The RS will be paid automatically to qualifying students based on the information coded on the following screens:

• Higher Education Scholarship (!HES) screen in Customer First (CF) - RS will not be paid if receipt type 'YES' is coded for a Commonwealth Accommodation Scholarship (CAS) or for an RS from Department of Veterans' Affairs (DVA) in relation to the same period. Note: if a customer has ceased receiving a CAS, it must be end dated on the !HES screen or the RS will not be granted for the new course or education provider. The end date that must be used is 31 Dec in the year it ceased for all CAS, regardless as to when they ceased receiving it in that academic year
• Higher Education Scholarship Summary (HESS) screen - same conditions as above for (!HES) screen
• Customer study details (EDC) screen in Process Direct or the Education Course Details (EDC) screen in Customer First - RS will only be paid if course type is MST, HGA, HGB, TGA, TGB, SSN, TSC, DOC (ABSTUDY only) or UPC (ABSTUDY only) and provider type on CODES screen is U (university), Q (higher education TAFEs) or H (higher education private providers)
• Independent/Homeless/Away From Home Details (NIH) screen - RS will only be paid if Act: field code is AFH or HOM (with Start/Reject Reason of HDH, HNH, HOE, HSR or HUR) or IND (with Start/Reject Reason field: of PCC, PCH, PCM, POR, PPG, PRE, PSF, PSN, PSU)
• Accommodation History (ACS) screen - RS will not be paid if Sharer status is LWP or RCO
• The Regional Location Details (RLD) screen - RS will be paid automatically if the student's RS family home is in Australia and classified as being in a non-major city location. RS will not be paid if the student's RS family home is in an Australian major city, unless the Ver field is coded with CLV (campus location verified) to indicate that the student has provided verification that their place of study is in a non-major Australian city location or an overseas location

RS for YA students granted the away from home rate pending proof of independence

If it was determined when assessing eligibility that the customer cannot receive RS as they have only been granted the dependent away from home rate pending proof of independence, an override is required to prevent payment of RS. Go to Table 2, Step 4.

RS for students lodging a claim via the ABSTUDY Claiming Tool (ACT)

Eligibility for RS is determined by ensuring all independence questions are completed as a part of the new claim process within the ABSTUDY Claiming Tool (ACT).

The ACT will only pre-populate the latest current independence details directly from the student record and may not reflect all of the student's independent circumstances, which is used to determine RS eligibility. Once an RS qualifying independence reason is selected, the ACT will gather the 'Family Home' address required to assess the correct rate of RS

• To ensure a new claim is assessed with the correct information staff must discuss all the independence questions while running ACT
• Students may meet more than one independence criterion. To ensure students are not disadvantaged, any independence criterion the student meets must be selected. This will ensure the claim is assessed and processed correctly to provide the best outcome for the student
• When processing an ACT claim and the assessment has resulted in the student being eligible for a RS payment, the Regional Location Details (RLD) screen must be updated as part of the new claim process

For newly qualified students:

• receiving Youth Allowance (YA), the RS will issue on the first Entitlement Period End Date (EPED) after their RS qualification date
• receiving ABSTUDY, the RS will issue:
• with the first ABSTUDY payment after the RS qualification date, or
• as immediate arrears following reassessment

For continuing students (students whose start date is before the current period) who do not need to provide verification of study location their RS payment will be issued on their first normal payday after 21 February each year, to coincide with the start of the traditional higher education study year.

RS payments to continuing students who have provided campus verification as requested prior to their RS qualification dates are triggered by a batch reassessment on the default study start date.

If verification of study location was required and is provided after the default study start date, the RS payment depends on whether the student has been studying for 35 days. If they have, then the payment is issued the following day otherwise the day after they complete 35 days of study.

All students who receive the Verification of Campus form (SY101) will have a review (RS1). This review is set to mature 29 days prior to 21 February each year. Upon maturity of this review and, where no verification had been received, the system will create a second review (RS2) to mature in 6 months. Students will need to provide verification before the end of the second review to remain eligible for RS for that calendar year.

Records for students receiving:

• ABSTUDY will display all RS payments for the student until the end of course (or end of RS qualification if earlier) on the Payment Summary (PS) screen
• YA will only display RS payments that occur in the next 2 pay periods (next 2 fortnights). An RS payment further into the future than the student's next 2 pay periods will not display on the Assessment Results (AR) screen within an activity or on the PS screen. To ensure a scholarship will be assessed in the future, check the Future Activity List (FAL) screen for the future scholarship qualification date

The higher rate is paid to students who have not previously received a RS or a RS precluding payment and they do not have a previous RS qualifying year(s).

The higher rate can be paid to students who have had a previous RS qualifying year(s) but only if when they first met the conditions of a RS qualifying year(s) is less than 6 months prior to the current RS qualification date.

The regional rate is paid to students who only have one or two previous years where:

• the year was a RS qualifying year(s), or
• the student received a RS precluding payment and,
• the student's RS family home is located in an area classified as non-major Australian city (inner regional, outer regional, remote or very remote according to the Australian Statistical Geography Standard (ASGS))

The lower rate is paid to students who do not qualify for the regional rate because:

• they have relocated from an Australian major city RS family home to study in a location classified as a non-major Australian city area or overseas, or
• their RS family home location is or was overseas at the time of course commencement, or
• their RS family home location has changed to an Australian major city location or overseas in a subsequent year of a course and they were qualified at the time of course commencement

These students are eligible for the higher rate in the first year if they have not had a previous RS qualifying year payment.

Students who are entitled to the 'regional rate' of RS will only be paid this rate in the second and third year of study. These students will be paid the 'lower rate' in the fourth and subsequent years of study.

See Rates and thresholds for the current amounts that are indexed each year.

See the Resources page for calculation tables to determine the RS payment entitlement for a student.

Students whose RS family home is in an Australian major city location when commencing the course of study, only qualify for RS if their study location is classified as being in a non-major Australian city location.

In these circumstances, students must provide verification that they are not studying in an Australian major city location using the Verification of Campus form (SY101). For students studying overseas, verification can be obtained from the documents provided by the student for their portability assessment. The necessary coding is the same as that for verification provided on the SY101.

Part A of the form must be completed by the student; Part B must be completed, signed and stamped by an authorised employee of the provider where the student is studying.

The completed form must be returned to Centrelink.

Students whose RS family home is not in a major city are not required to provide verification to receive RS.

Has the SY101 been returned by the customer?

• Yes, go to Step 5
• No, go to Step 6

Check the education provider on the form matches the details on the EDC screen.

If the form information:

• matches the coding on the EDC screen, code the provider details on the RLD screen. Update the VER field on the RLD screen to 'CLV' (campus location verified)
• does not match the coding on the EDC screen, update the EDC screen to match the provider on the SY101 form. Code the provider details on the RLD screen and update the VER field on the RLD screen to 'CLV' (campus location verified)

The coding will trigger issuing of RS on the relevant day based on:

• the student's RS qualification date, and
• if the study location is an area not classified as an Australian major city or is overseas

Go to Step 7.

Update the VER field on the RLD screen to CVR (campus verification required). This should trigger the auto release of SY101.

Note: if this process is applied and the SY101 is not automatically issued to the customer:

• print manual a SY101 and send to the customer. See the Resources page for a link to Online Forms
• the customer can download a copy of the SY101 from the Services Australia website

The RLD screen is used to obtain the regional classification of the student's RS family home and study location to determine the student's:

• eligibility for RS, and/or
• rate of RS

See Relocation Scholarship (RS) eligibility.

The fields on the RLD screen (Steps 6 to 9) must be updated for Youth Allowance (student) and ABSTUDY Living Allowance students undertaking an approved scholarship course.

• New claim assessments - where the customer lodges a new claim for a student payment, the date of event is the date of claim lodgement
• New eligibility assessment - where a customer now qualifies for a RS, the date of event is the date they qualify for RS, for example the date they become independent due to being disadvantaged by personal circumstances
• Change of circumstances - for example customer changes campus or their RS family home address changes, the date of event is the date the:
• change in circumstance occurs, or
• agency was notified of the change in circumstance if the customer has not advised the date the change occurred (for example, the date the customers online account was used to provide information)
• multiple RLD entries - may need to be coded to:
• determine initial qualification at the time of course commencement and record any change in circumstances for subsequent years of study to determine qualification or rate (for example, a change of campus may result in qualification for RS)
• in these cases use the course commencement date for the initial RLD entry and then the date(s) of change of circumstances for subsequent RLD entries

Note: Coding of an event date in the future is generally not recommended. This is because a change of circumstance, for example a change of address, may occur and be automatically updated through online services with an event date prior to any future date coding. As a result, the system would not correctly assess the latest change of circumstances. Some online services will automatically code the date the service was used, or a 1 January date. This is acceptable for QOL or QMA purposes.

If granting the away from home rate in the future or a course of study commences in the future, the event date is the date of assessment not the future date. The system will refer to the latest RLD entry at the time the away from home rate or course commences to determine RS entitlement.

Address Reason

If the address is being recorded to determine eligibility for RS:

• for a dependent student, use the Address Reason RSD (Relocation Scholarship: AFH)
• for an independent student (disadvantaged by personal circumstances), use the Address Reason RSI (Relocation Scholarship: IND/HOM)
• if the student has not provided a family home address but only campus details use CMP (Regional Campus Detail)

When processing a new claim for a student who has not provided a family home address but otherwise may be eligible for RS, the Address Reason field is auto-populated with CMP (Regional Campus Detail). To code RSD or RSI, both the family home address and details of at least one campus must be present. The Service Officer needs to request family home details from the student before coding RSD or RSI.

The Address Reason field also has SSI as a selectable option, however this is not used for RS assessment purposes. This option applies to Assessing Independence for full time or concessional study load students from regional and remote areas under the self-supporting through employment criterion.

Year

Code the calendar year for which Relocation Scholarship is being assessed.

Address Date

Enter the applicable date for the Address Reason. If the Address Reason is:

• RSI - the address date must be 6 months prior to the commencement of their relevant course of study
• CMP - the address date will default to course start date
• RSD - for:
• where the customer lodges a new claim for a student payment, the address date will be the course start date. It is important to determine what the RS family home address and campus locations were at time of course commencement so that the system can determine qualification
• where the customer has a change in circumstance that now makes them eligible for RS, for example they become independent due to being disadvantaged by personal circumstances, the address date will be the course start date. It is important to determine what the RS family home address and campus locations were at time of course commencement so that the system can determine qualification
• subsequent year RLD entries (for example, change in circumstances or a review has been conducted), the address date will be the date the address actually changed or the date the information was provided.
  If while conducting a review it has been identified the family home address has remained the same since the course start date, code an RLD entry with the date of notification for both the event date and address date fields. This will ensure the system is applying the latest location classifications for RS rate determination purposes. This will not impact the original RLD entry used to determine qualification in relation to course commencement

Address

Address details are dependent on Address Reason field:

• for a dependent student, record their parental home address in the applicable address lines
• for an independent student, (disadvantaged by personal circumstances) record their address 6 months before they started their current approved scholarship course

Overseas RS family home:

Where it is determined that the RS family home is located overseas the full overseas address is not required to be obtained or entered. 'Overseas' can be entered into the Country field on the RLD screen.

If the RS family home was overseas at the time of course commencement additional coding is required in the Campus field to ensure the system assesses the student as being qualified for RS. Further information is provided below in Overseas RS Family Home Campus Coding Requirements.

Online Services/Express Plus Apps:

Services that collect the RS family home information (Update Family Home Address, Update Study Details, Digital Study Load Declaration and Advise Parental Income) will attempt to automatically load information declared by the student or parent.

• When a response of 'No' is provided to the question: 'Is your family home located in Australia?' the relevant service will attempt to load Overseas to the Country: field. The question response will also be viewable via the Change of Circumstance (CoC) Interaction receipt page
• When a response of 'Yes' is provided to the question: 'Is this your current family home address?' this confirms that the family home address has not changed. The question response will also be viewable via the Change of Circumstance (CoC) Interaction receipt page but it will not display the actual address as it is already on record

Online claims:

If an RS family home address is not displayed in the claim summary information, this suggests that the student has answered No to claim question 'Is your family home located in Australia?', 'Overseas' or 'OS' can be entered into the Address Country Code field in Process Direct via 'Regional Location Details (RLD)'.

Information provided in a claim or online and subsequently automatically data loaded may be inaccurate or incorrect. To help determine the RS family home location details required for an RS assessment, a check of the student's record and/or parent(s) details is also recommended. Check:

• Address History (ADH) screen
• Immigration data on the:
• Travel Outside Australia (TOAS) screen
• Immigration Advised Movements (RSIM) screen
• Parental information via MOD JY
• Study/Education details on the EDC screen

Regional classification

This is populated by the system based on the details entered in the Address fields and the Australian Statistical Geography Standard (ASGS):

• Major City (RA1)
• Inner Regional (RA2)
• Outer Regional (RA3)
• Remote (RA4)
• Very Remote (RA5)

Where the campus location is overseas, it is treated as a regional Australian campus. The regional rate will apply if the student's family home is not in a major city area within Australia.

Provider

This field will be pre-populated with provider details from the EDC screen.

For Campus Codes, see National Course Approvals – Codes Search – Educational Institution Summary.

Campus 1

This field is mandatory for a student whose RS family home address is in an Australian major city location and who wishes to receive RS on the grounds that they are either:

• studying at a regional campus or
• undertaking a placement/practical in a regional location, or
• studying overseas as part of their approved Australian course

Campus 2

If the student is attending more than one campus or location, the Campus 2 field must also be completed.

The entry in this field must be a valid campus for the Provider, a university-recognised regional placement/practical, or for approved overseas study. The entry can be either:

• town or suburb
• campus name, or
• regional placement or
• overseas

The regional classification of the campus location will be determined from what is entered.

Where the RS family home was located overseas at the time of course commencement there is a requirement to enter 'regional placement' in the Campus 1 field. This will assess the student as being qualified for RS. This will also ensure the student is not paid the regional rate in relevant subsequent years.

Overseas campus coding

Campus coding of 'overseas' will result in campus being treated as a regional area and can result in student being qualified to receive RS (this is a different qualification assessment to assessing the RS family home location at the time of course commencement).

If the student qualifies as a result of studying overseas it is important to code another RLD screen entry with a future date of event (end date of Customer Advised Travel Details (RSCD) screen 'OFS' coding + 1 day) with the campus details they will study at when they return to Australia. Code the subsequent line in a separate activity. This ensures the 'overseas' coding will not remain indefinitely and the student is not overpaid.

Ver (Verified field)

The campus verification field must be completed for students whose RS family home is classified as being in an Australian major city location and:

• they wish to receive RS on the grounds that all or part of their course in a given year is at a campus or practical placement in a non-major location within Australia, or
• they are studying overseas as part of their approved Australian course

If the:

• student's RS family home address is in Australia and classified as a major city location and the customer has not provided evidence of their study location, the Ver field will default to CVR (verification required) and a letter requesting verification of study location will be issued automatically
• student has provided evidence that their study location is in a regional area, the Ver field must be manually coded as CLV (campus location verified) to trigger the payment of RS:
• coding CLV must be performed after the Service Officer has processed the returned Verification of Campus form (SY101) or has sighted the documentation submitted at the portability interview for students leaving for overseas study

If the SY101 shows the study location is in Australia and in a major city location the customer is not eligible for RS and the Ver field should be coded with CNR (campus verification is not required). Procedure ends here.

The Ver field will default to CNR (campus verification not required) if:

• the student's RS family home address is in a location classified as 'inner regional', 'outer regional', 'remote' or 'very remote'
• the student's RS family home address is in a location classified as an Australian 'major city' and their study location is in an area classified as an Australian 'major city'
• the Address Reason is 'Self Supporting Independence (SSI), or
• there is no RS family home address recorded

Ver field will automatically default to CNP if no verification of campus is received 6 months after 21 February each year.

RS will not be paid for students whose RS family home address is in Australia and in a major city location and studying at a regional campus, until CLV is coded in the Ver field.

Action field

Enter an 'I' to insert a new page. If the customer's address does not generate a Regional Classification, it may be necessary to enter details in the Latitude and Longitude fields. If existing information is available on the RLD screen, they are copied over to the new screen each time an Insert is done. Changed fields only are to be overwritten.

Where the student does not maintain their term residence over the vacation period:

• discontinue the away from home rate while they are at home
• reinstate the away from home rate when they leave home to resume studies in the next study period. See Commencement, cessation and coding of the away from home rate of Youth Allowance (YA)

Where the student does maintain their term residence over the vacation period, no change to the away from home rate is required.

Reinstating away from home rate

Care must be taken when reinstating the away from home rate after a vacation period to ensure that the student does not incorrectly receive the higher rate or regional rate of RS when they are only qualified for the lower rate.

Because of the break in the away from home rate on the Independent/Homeless/Away from Home Details (NIH) screen, the system may read the reinstatement of the away from home rate as a new grant of away from home and may attempt to pay the higher rate or regional rate of RS when only the lower rate is payable.

See the Checking that RS payment is paid at the correct amount table information about manual coding to override incorrect RS rates, and Resources for examples of ensuring the correct rate of RS when reinstating the away from home rate.

Has the system issued the correct amount?

Yes, go to Step 3

No,

• If an activity had already been started, cancel the activity on the Activity List (AL) screen and for customers receiving:
• YA create a Fast Note - select Auto Text, use Students, ABSTUDY and Apprentices > Update > YAL study update action DOC
• ABSTUDY create a Fast Note - select Auto Text, use Students, ABSTUDY and Apprentices > Update > ABSTUDY Action request
• Add the text - 'Amount of Relocation Scholarship requires investigation. Refer to OpB 010-07030010'. Include any other relevant information supplied by the customer
• For telephony staff, procedure ends here
• For current customers if the system is displaying an incorrect amount, go to Step 2
• For incorrect amounts within a new claim (NCL) activity where a warning occurs, go to Step 4
• If the system has or will incorrectly issue the RS to a non-qualified student, go to Step 4
• If the system is not displaying any amount of RS, go to Step 7

If the system issues the incorrect amount, manually change the amount on the One Off Payment (OOP) screen.

To amend the rate of RS (March 2023 figures used in this example):

Process Direct:

• From the Entitlements (ELD) screen, key OOP (One Off Payments) in the Super Key field to go to the OOP screen. Select Enter
• In the One Time Payment field, key the current rate of RS with one of the other rates (for example, overtype $5,080 with $1,269, or overtype $1,269 with $2,541)
• Select the appropriate Change Reason Code, then select Update
• The RS payment will be updated to the correct amount
• Select Finish. Record details of the update
• Select Finalise to complete the transaction

Customer First:

• select ('S') the RS activity on the Activity List (AL) screen and type 'OOP' in the Nxt field
• on the OOP screen: Overtype the current rate of RS with one of the other rates (for example, overtype $5,080 with $1,269 or overtype $1,269 with $2,541) and press [Enter]
• the RS payment will be updated to the correct amount
• finalise the activity via the Assessment Results (AR) screen
• document details of the update on the record

If the following warning occurs 'E054D - Customer must be CUR on ABY, YAL or AUS - Student must be receipt of ABY, YAL or AUS to be granted a Relocation Scholarship', an override must be performed within the NCL activity.

• In the NCL activity, go to the Higher Education Scholarship Details (HESD) screen and enter the following:
• Type ORS
• Receives Y
• Start date start date of period
• End date end date of period
• finalise the NCL activity without payment of RS
• go to the HESD screen and delete the manual RS entry. This will prompt the RS payment of the incorrect higher amount
• go to the OOP screen on the Assessment Results (AR) screen
• on the OOP screen: Overtype the current rate of RS with one of the other rates (for example with March 2023 rates, overtype $5,080 with $1,269 or overtype $1,269 with $2,541) and press [Enter]
• the RS payment will be updated to the correct amount
• 'FIN'alise the activity

If the system has or will incorrectly issue the RS to a non-qualified student:

• go to the HESD screen and enter the following:
• Type ORS
• Receives Y
• Start Date start date of the period
• End Date end date of the period (leave blank if coding the override for a customer being granted the dependent away from home rate pending proof of independence)
• record a DOC with the reason for the override

Has this action resulted in an overpayment?

• Yes, go to Step 6
• No, go to Step 5

Has the student received a CAS in the 12 months immediately before the date they qualify for an RS?, or

Was the student qualified for a CAS during that period but did not receive it only because their CAS was suspended? For example, due to the student failing to meet CAS performance requirements in a preceding period.

CAS takes precedence over RS. This means that if a person receives a CAS and an RS in relation to the same period, the RS is a debt.

• Yes, go to Step 6
• No, procedure ends here

An overpayment must be raised if a student receives an RS and subsequently ceases to be qualified for the RS.

Usually, the whole amount of the RS is raised as an overpayment. However, if the student receives a higher rate of RS but was only eligible for the regional or lower rate of RS (or if they received the regional rate and were only eligible for the lower rate), the overpayment is the difference between the 2 amounts. See Scenario 3 in the Manual adjustments to system issued RS payments table on the Resources page.

When an RS debt is raised

A debt may be raised for the whole amount of RS paid for a time when:

• Youth Allowance (YA) or ABSTUDY Living Allowance was not payable to the student throughout a period (whether or not they were qualified for YA or ABSTUDY Living Allowance at that time)
• the student received an RS payment because they proposed to undertake an approved scholarship course in a period, however they:
• do not start to undertake that course (this does not apply if the Secretary is satisfied that the student was prevented from starting the course due to exceptional circumstances beyond the person's control), or
• are not undertaking that course at the end of 35 days after the course commences in the relevant study period, or
• are not undertaking that course at the end of 35 days after their qualification date for the RS
• a reassessment reduces a student's entitlement to YA or ABSTUDY Living Allowance during the entire period so that only Rent Assistance (RA), Pharmaceutical Allowance (PhA) or both were payable. Any RS they received in relation to that period is a debt

This is not a full list of RS debt reasons.

Overpayments may also be raised by the system based on coding on the Customer Study Details (EDC) screen in Process Direct or the Education Course Details (EDC) screen in Customer First, and (where applicable) the default study start date.

The student end date is compared with the student start date to determine whether the student is studying in an approved scholarship course on day 35 from qualification date in the period.

All students with a student start date in the same scholarship period (for example, same semester, same year etc.) will have their overpayment calculated automatically by the system.

For continuing students a default study start date will be automatically provided to ensure scholarship payments are generated during each scholarship period.

When updating a study end date, the system may determine a particular student is eligible for a scholarship payment based on this default study start date.

This is not an accurate reflection on the actual start date for the student in any ongoing semester/study period. If an overpayment has been identified, Service Officers must raise a debt by updating the Higher Education Scholarship (HES) screen accordingly.

If it is identified that a debt should not have been raised, the record should be documented clearly for the teams managing these debts to be aware of the circumstances and investigate accordingly.

If the system has incorrectly raised an RS debt to a qualified student, to ensure the duplicate payment is not issued for the same scholarship period at a later date:

• go to the HESD screen and enter the following:
• Type ORS
• Receives Y
• Start Date start date of the period
• End Date end date of the period

These students must have re-commenced studies in the new year/semester and be studying in an approved scholarship course on day 35 from scholarship qualification date to remain eligible for the RS payment. If they are not studying on day 35 and the system does not automatically raise the RS as an overpayment, manually raise the RS payment as an overpayment.

The system's reliance on a default study start date for continuing students may result in an incorrect payment (overpayment or underpayment) when a new course end date is coded. This may happen if the student's actual provider start date for the relevant scholarship period is different from the default study start date.

RS overpayment: If an RS overpayment is created by the system based on a default study start date, Service Officers must check the student's actual start date and determine whether study is undertaken in an approved scholarship course on day 35 after this date before raising the debt.

Coding course end date: When coding a course end date, Service Officers must also check the actual start date for the student even if there are 35 days between the default study start date and the end date. If the student's actual start date was later than the default study start date, there may not be 35 days before the end date, and a manual overpayment will need to be raised.

RS may not appear on the Assessment Results (AR) screen within an activity. Check the Future Activity List (FAL) screen to see if the RS payment will be made in the near future. If so, the FAL activity will mature when it is due and pay RS if the student meets all the qualification criteria at that time. Otherwise, a new FAL activity will be created for the student's next Entitlement Period End Day (EPED) to determine eligibility.

If no FAL activity, check that coding outlined in Step 1 of the Payment and coding of RS table was correctly performed. If the coding was correct, the record may need to be reassessed to generate payment. Go to the Benefit Action (BA) screen:

• code 'YAL' in the Rsn field
• code 'REA' in the Action field
• Effect Date field will be auto populated (leave blank)
• code Source and DOR fields
• finalise the activity on the AR screen

If the reassessment activity does not trigger payment of RS and coding on all the other screens as outlined in Step 1 of the Payment and coding of RS table are correct:

• go to the Higher Education Scholarship Details (HESD) screen
• code 'ORS' in the Type field
• code 'N' in the Receives field
• no data to be entered in the Start Date and End Date fields
• code 'I' in the Action field
• finalise the activity on the AR screen