Skip to navigation Skip to content

Coding Fares Allowance (FAA) reimbursements and Away from Base entitlements for ABSTUDY and ABSTUDY Pensioner Education Supplement (PES) 010-20081210

Before starting this process, staff must read the Operational Message.



Q999 letter templates

Table 1: This table displays Q999 letter templates, which can be sent to individuals and providers when Fares Allowance Reimbursements and Away from Base activities are approved, rejected or require more information.

Activity outcome

Q999 letter text

Bulk reimbursement - institution

To whom it may concern,

Your claim for reimbursement of <Fares Allowance/Meals and Accommodation/Residential Expenses> has been <assessed/reassessed>.

Ref: <insert group booking ID>

Travel type: <delete if not required>

Travel dates: <delete if not required>

Course: <delete if not required>

Activity location: <delete if not required>

Activity dates: <delete if n2ot required>

Please see attached reimbursement report for details of amounts claimed and paid on <date>.

This decision has been made in accordance with Chapter <90/96> of the ABSTUDY Policy Manual.

Include the Appeal paragraph.

Submission required AFB activity - institution

To whom it may concern,

We are writing to ask for more information to help us make the right decision about your request for Away from Base funding for the <residential block/placement/field trip/testing and assessment> activity held in <AFB activity location> over the period <date> to <date>.

Please complete the ABSTUDY Submission for away from base activity funding form (SY034) and submit all supporting information by <insert relevant closing date>.

You can lodge your submission for funding via email to abstudy.afb@ servicesaustralia.gov.au, in person at a service centre, or by post to:

Services Australia

Student Services

Reply Paid 7804

Canberra BC ACT 2610

This request has been made under the Student Assistance Act 1973.

Information required AFB activity - individual

Dear <Customer Name>,

We are writing to ask for more information to help us make the right decision about your request for Away from Base funding for the <residential block/placement/field trip/testing and assessment> activity held in <AFB activity location> over the period <date> to <date> as part of your <level and course detail> with <Name of Education Institution>.

Please provide a written statement from your institution by <insert relevant closing date>, confirming:

that the activity is a necessary component of the course and that your attendance is compulsory, and

the details of any assistance provided by any third party for you to attend the activity, and

for students seeking assistance under the Lawful Custody Award, that you have permission from the correctional provider to attend the activity <delete if not required>.

You can submit your documents online, in person at a service centre, or by post to:

Services Australia

Student Services

Reply Paid 7804

Canberra BC ACT 2610

This request has been made under the Student Assistance Act 1973.

AFB activity approved - payment in advance to individual

Dear <Customer Name>,

We have approved your submission to attend the <residential block/placement/field trip/testing and assessment> activity held in <AFB activity location> over the period <date> to <date> as part of <level and course detail> with <Name of Education Institution>.

Accommodation allowance has been assessed for the period <date> to <date> and an amount of <$000.00> approved.

Meals allowance has been assessed for the period <date> to <date> and an amount of <$000.00> approved.

Funding has been paid in advance and will need to be acquitted within 1 calendar month after the completion of the activity. To acquit funding paid in advance, please provide confirmation from <Name of Educational Institution> that you participated in the approved activity for the full period <date> to <date>. No further funding can be provided until the activity has been acquitted.

If you incur other expenses while undertaking travel between your home and the approved activity, you may submit a claim for Fares Allowance and test your eligibility for a reimbursement to recover those costs.

Claims for reimbursement of Fares Allowance must be lodged with Centrelink before 31 March in the year immediately following the activity.

The activity is approved under Chapters 94, 95 and 96 of the ABSTUDY Policy Manual.

Include the Appeal paragraph.

AFB activity approved - payment in advance to institution

To whom it may concern,

We have approved your submission for the <residential block/placement/field trip/testing and assessment> activity held in <AFB activity location> over the period <date> to <date> as part of <level and course detail>.

Funding of <$000.00> for provision of meals and accommodation for the activity in respect of eligible students has been paid in advance.

The following students are eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students must contact ABSTUDY immediately on 1800 132 317 to be assessed for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students are not eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

Funding will need to be acquitted within 1 calendar month after the completion of the approved activity. No further funding can be provided until the activity has been acquitted.

The activity is approved under Chapters 94, 95 and 96 of the ABSTUDY Policy Manual.

Include the Appeal paragraph.

AFB activity approved in principle - institution

To whom it may concern,

We have approved your submission for the <residential block/placement/field trip/testing and assessment> activity held in <AFB activity location> over the period <date> to <date> as part of <level and course detail>.

The activity is approved under Chapters 94, 95 and 96 of the ABSTUDY Policy Manual.

The following students are eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students must contact ABSTUDY immediately on 1800 132 317 to be assessed for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students are not eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

Funding for the activity will be reimbursed when proof of expenditure has been provided. Documents must be lodged by 31 March of the year following the activity.

Include the Appeal paragraph.

AFB activity not approved - individual

Dear <Customer Name>,

Under Chapter 94 of the ABSTUDY Policy Manual, we are unable to approve the <residential block/placement/field trip/testing and assessment> activity held in <AFB activity location> over the period <date> to <date> as part of <level and course detail> with <Name of Educational Institution> because <insert reason>.

Include the Appeal paragraph.

AFB activity not approved - institution

To whom it may concern,

Under Chapter 94 of the ABSTUDY Policy Manual, we are unable to approve the <residential block/placement/field trip/testing and assessment> activity held in <AFB activity location> over the period <date> to <date> as part of <level and course detail> because <insert reason>.

Include the Appeal paragraph.

Submission required AFB bulk funding - institution

To whom it may concern,

We are writing to ask for more information to help us make the right decision about your request for Away from Base bulk funding for the delivery of residential schools for <period>.

Please complete the ABSTUDY Submission for away from base activity funding form (SY034) and submit all supporting information as soon as possible.

You can lodge your submission for funding via email to abstudy.afb@ servicesaustralia.gov.au, in person at a service centre, or by post to:

Services Australia

Student Services

Reply Paid 7804

Canberra BC ACT 2610

This request has been made under the Student Assistance Act 1973.

AFB bulk funding approved - one year - institution

To whom it may concern,

Under Chapter 96 of the ABSTUDY Policy Manual, we have approved your submission for Away from Base Bulk funding for the delivery of residential schools for <insert year>.

Funding for the first semester has been paid in advance for the following students who are eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students must contact ABSTUDY immediately on 1800 132 317 to be assessed for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students are not eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

A bulk funding acquittal report is required to be lodged

  • at the end of the first semester and
  • by 31 January <year following funding>

Advance funding for the second semester will only be paid once the acquittal report due at the end of the first semester has been received.

You have confirmed that <name of education institution> has the necessary administrative structure and capability to administer bulk funding.

You must tell Services Australia immediately of any variations to the original submission.

  • Include the Appeal paragraph.

AFB bulk funding approved - period less than one year - institution

To whom it may concern,

Under Chapter 96 of the ABSTUDY Policy Manual, we have approved your submission for Away from Base Bulk funding for the delivery of residential schools for <period>.

Funding has been paid in advance for the following students who are eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students must contact ABSTUDY immediately on 1800 132 317 to be assessed for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

The following students are not eligible for ABSTUDY Away from Base funding:

<List student names here, remove paragraph if not applicable>

A bulk funding acquittal report is required to be lodged at the end of < insert date>.

You have confirmed that <name of education institution> has the necessary administrative structure and capability to administer bulk funding.

You must tell Services Australia immediately of any variations to the original submission.

Include the Appeal paragraph.

AFB Bulk funding not approved - institution

To whom it may concern,

Under Chapter 96 of the ABSTUDY Policy Manual, we are unable to approve your submission for Away from Base Bulk funding for the delivery of residential schools for <insert period> because <reason bulk funding not approved>

Include the Appeal paragraph.

Reimbursement Report

Table 2:

Item

Description

1

Create report

The Reimbursement Report is sent with the Q999 letter to institutions claiming bulk reimbursements.

Select the Reimbursement Report icon. For more information on reports, see ABSTUDY Operational Information (OI) reports table in Travel Management Application (TMA).

Filter the Reimbursement Report to obtain the relevant travel/Away from Base activity:

  • Travel Date Range: enter the date range of the activity as it is coded within the booking in the TMA
  • Payee Name: match the payee name of the booking in the TMA
  • Travel Reason: for Away from Base activities use AWAY FROM BASE, otherwise field is optional if report is for FAA reimbursements

After results display, select the Download to Excel icon.

2

Check report

Check the information in the Reimbursement Report to ensure it matches the claim information. Delete any rows from the Excel spreadsheet not relevant to the activity.

Copy all the rows with data. Do not copy the headings.

Open the relevant FAA or AFB Reimbursement Report template:

  • select cell A2
  • right click > Paste Special > Paste Values 123

Review the Reimbursement Report template, if the information is:

  • incorrect, re-run the Reimbursement Report, see Item 1
  • correct, save the Reimbursement Report template in PDF format with title of ‘Institution Name – Group Booking ID’ (for example ‘Test College – Group Booking 123456’)

3

Issue report and letter

Print and issue the Reimbursement Report and Q999 letter to institutions claiming bulk reimbursements via post or email. Note: the Reimbursement Report has an approved header which is visible once the document has been saved/printed.

Upload a copy of the report and letter to the Organisation’s CRN on the group booking in Process Direct.

ABSTUDY Reimbursement Report templates

These attachments may not be printed, broadcast or released externally. For contact details and more information, see Information Publication Scheme.

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngAFB Reimbursement Report template

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngFAA Reimbursement Report template

ABSTUDY Reimbursement and Away from Base – additional forms and documents

These attachments may not be printed, broadcast or released externally. For contact details and more information, see Information Publication Scheme.

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngABSTUDY Reimbursement Authorisation - Booking Form

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngABSTUDY Away from Base Authorisation - Booking Form

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngABSTUDY Fares Allowance Claim (SY032) – Information for Third Party Organisations

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngABSTUDY AFB contact channels and lodgement requirements for students

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngABSTUDY Travel Minimum Doc Standards

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngQuickstep Guide

Office Locator

Office Locator