Skip to navigation Skip to content

Contacting customers claiming Youth Allowance (student or apprentice) or Austudy who do not respond to a Request for Information (RFI) 010-25092516

Expand/Collapse all sectionsExpand all


This document outlines the contact requirements when a customer claiming Youth Allowance (student or apprentice) or Austudy does not respond to an Request for Information (RFI).

Requests for further information to assess claims

An RFI is issued where it is necessary to request further information from a customer to assess their claim. The RFI:

  • tells the customer what information is required
  • provides the date the documents are due
  • puts the claim on hold until the due date, and
  • creates an online task for the customer to use to provide the documents

Assessing and coding student and Australian Apprentice claims for Austudy

Assessing and coding student and Australian Apprentice claims for Youth Allowance (YA)

Requesting information (CLK)

Request for Information (RFI) letter