Contacting customers claiming Youth Allowance (student or apprentice) or Austudy who do not respond to a Request for Information (RFI) 010-25092516

Policy

Qualification and payability for different payments

Social Security Guide, 3.2.3, YA - qualification & payability

Social Security Guide, 3.3.3, Austudy - Qualification & Payability

Social Security Guide, 3.1.3, Notification & Recipient Obligations

Claim Lodgement Provisions

Social Security Guide, 8.1.1.70 Incorrect claims

Social Security Guide, 8.1.1.75 Inappropriate claims

Notification and recipient obligations - in general

Social Security Guide, 3.1.3, Notification & Recipient Obligations

Legislation

Links to the Federal Register of Legislation site go to a 'Series' page. Select the ‘Latest’ version.

Austudy

Social Security Act 1991 part 2.11A, Austudy payment

Provision of Benefits

Social Security (Administration Act) 1999, part 3, Subdivision B, section 15 Deemed claim - incorrect or inappropriate claims

Youth Allowance

Social Security Act 1991 Chapter 2 part 2.11 division 1 Qualification for Youth Allowance

Requirement to attend Department etc

Social Security (Administration) Act 1999

• Section 63, Requirement to attend Department etc
• Section 64, Effect of failing to comply with requirement to attend Department etc