Amend Medicare providers for Australian Immunisation Register (AIR) in Provider Directory System (PDS) 011-10050010

Requested change

Action

Telephone number

Taken over the phone, via forms IM004 and IM005 or on company letterhead with the provider’s signature. This is for the AIR program registration only.

Mailing address

Taken over the phone, via forms IM004 and IM005 or on company letterhead with the provider’s signature. This is for the AIR program registration only.

Contact name details

Not applicable. Vaccination providers are their own contact.

Practice/Business address

Not to be actioned. Refer the vaccination provider to the Medicare Provider enquiry line. For contact details, see Medicare provider enquiries (Medicare Program) on the Health professionals contact information page.

Business name

Not applicable. Vaccination providers have individual registrations.

AIR program start date/end date

The request must be in writing on company letterhead with the vaccination provider’s signature.

Bank details

The following forms can be used to update a recognised vaccination provider’s bank details:

• Australian Immunisation Register – Bank account details for vaccination providers (IM005)
• Online Claiming Provider Agreement (HW027)
• Provider registration for Electronic Funds Transfer payments (HW029)
• Bank account details Online Claiming (HW052)
• company letterhead with the vaccination provider’s signature and provider number

Detail

Action

Medicare provider number/s not supplied

Send form back with a standard letter

If there is insufficient information to identify the vaccination provider/s:

• return a copy of the form to the applicant using the standard letter template
• record a comment on PDS and PaNDA stating not recorded, why not, which letter was sent
• finalise the document as per WLM processing guidelines

Medicare provider number transposed

• e.g. 123456AB should be 123455AB

Call provider to confirm correct provider number

After confirming transposed provider number:

• proceed to update
• if unable to contact, send form back with a standard letter
• finalise the document as per WLM processing guidelines

Individual or organisation name:

• not supplied
• incomplete
• illegible

Send form back with a standard letter

Where there is insufficient information to identify the applicant:

• return a copy of the form to the applicant using the standard letter template
• record a comment on PDS and PaNDA stating not recorded, why not, which letter was sent
• finalise the document as per WLM processing guidelines

Bank account details:

• not supplied
• incomplete

Send form back with a standard letter

Where there is insufficient information to record bank details:

• return a copy of the form to the applicant using the standard letter template
• record a comment on PDS and PaNDA stating not recorded, why not, which letter was sent
• finalise the document as per WLM processing guidelines

Note: not all vaccination providers are eligible to receive payments.

Bank account name does not match

Check details

If the bank account name on the form does not match any bank account details listed in PDS for the provider, Check BSB and account number.

If they are:

• the same, continue to link the bank details and process form
• different, record the new bank details and continue to process the form

If unsure of bank account details, confirm information with the vaccination provider.

Declaration not signed

Send form back with a standard letter

If the form is not signed by the provider:

• return a copy of the form to the provider using the standard letter template
• record a comment on PDS and PaNDA stating not recorded, why not, which letter was sent
• finalise the document as per WLM processing guidelines

Signature date not supplied

Use date form received

Use the form receipt date as start date for vaccination provider registration or bank details.

Unsuccessful authentication of bank details

Record details in PDS and PaNDA

Enter comments in PDS and PaNDA, see Step 10 in Table 4 on the Process page.

Message

Action

Green – information

An information message will display to advise that a selected action has been successful. An information message may also appear to advise that data has or has not been found, or advise of other aspects related to the entry of data. This message displays in green.

Orange – warning

A warning message will display to advise that there may be a problem with the information entered. The message will indicate what the warning is. Check the data, make any necessary changes and then select Save to continue processing if the information is correct. This message displays in orange.

Red – error

An error message will display to advise that there has been a problem with processing the information entered. The message will indicate what the error is. Correct the error before saving the data. This message displays in red.

Pop-up

Pop-ups alert you to important information, for example, navigating away from a page without saving. Service Officers must acknowledge the pop-up by selecting OK or Cancel to continue.

Message

Action

Bank Details

Display the Provider Bank Details Create/Amend page for the displayed Provider.

Cancel

Close a window without saving.

Clear

Clear all data entered on a page.

Create

Create the Program Registration Create/Amend page for the displayed Provider.

Create New Program Registration

Display the create page for the program selected in the New Program field.

Edit

Program Registrations Create/Amend page displays for the vaccination provider currently displayed.

Print

Prints the displayed Provider Details.

Refine Search

Limit the details displayed for the Provider to those that match the selected Program and/or Search ID.

Save

Validate and then save the details keyed to the database.

Search

Activate the search function.

Summary

Return to the Summary page from the Program Registration View, Create or Amend pages.

Validate

Validate the details keyed – does not save details.