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Returned mail for Australian Immunisation Register (AIR) 011-10130000

This document outlines how to action Australian Immunisation Register (AIR) returned mail for individuals and providers. Mail may be marked 'not at this address' or 'return to sender (RTS)'.

Record returned mail for Medicare registration and SIN record on the AIR system

Step	Action
1	Confirm the registration type + Read more ... Does the customer have a Medicare number? Yes, see Set a return mail indicator. Procedure ends here No, go to Step 2
2	Locate the customer in CDMS + Read more ... Access the Medicare Portal and log on to CDMS Select Amend Consumer Details then Address Search Set the following search criteria: Program: All Programs Country: Australia State, postcode and locality: select from the drop down box Key the address from the letter Select Consumers. The Address Usage – Consumer Details display Go to Step 3
3	Group Association Details + Read more ... Select the correct customer using the radio button and then Group. If the: Consumer Group Association Details screen displays: the customer is enrolled in Medicare, see Set a return mail indicator. Procedure ends here 00303 NOT ASSOCIATED WITH GROUP RECORD message displays: go to Step 4
4	Select record from AIR Mainframe + Read more ... Does the Service Officer have access to AIR Mainframe? Yes, locate the record in mainframe: from a blank screen, key YCUI. The YCUI - Registration Amendment Search screen displays key the surname, given name and postcode in relevant fields press [Enter]. The YCUA – Amendment Registration screen displays the individual’s details go to Step 5 No, manage work item in PaNDA. Procedure ends here
5	Record returned mail for SIN record + Read more ... Is the address on the returned mail the same as the most recent address recorded? Yes: key 'Y' in the Returned Mail field and press [Enter]. The message '[PF9] to update' displays press [PF9] to update. The message 'Update Successful' displays procedure ends here No, update is not required. Procedure ends here Note: press [PF1] for information on using the function keys.