Returned mail for Australian Immunisation Register (AIR) 011-10130000
Expand allThis document outlines how to action Australian Immunisation Register (AIR) returned mail for individuals and providers. Mail may be marked 'not at this address' or 'return to sender (RTS)'.
Update returned mail indicator for AIR mail
For individuals
AIR correspondence (mail) is sent to the address recorded on individual’s record on AIR Mainframe.
An AIR Service Officer must record a returned mail indicator when AIR mail is returned:
- for Medicare card holders, update in CDMS. See Set a return mail indicator
- for individuals with a Supplementary Identification Number (SIN) registration, update in AIR Mainframe. See Table 1.
Note: a returned mail indicator processed on CDMS is also transmitted to the AIR Mainframe. However, a returned mail indicator processed on the AIR Mainframe is not transmitted to CDMS.
Address updates on CDMS automatically remove a returned mail indicator recorded in both CDMS and the AIR.
For providers
To record a returned mail indicator for:
- a Medicare provider, see Amend Medicare providers for Australian Immunisation Register (AIR) in Provider Directory System (PDS)
- an AIR ancillary provider, see Register, amend or cancel ancillary providers for Australian Immunisation Register (AIR) in Provider Directory System (PDS)
The Resources page contains information for Service Officers on when to record returned mail on the AIR system.
Related links
Amend individual registration on Australian Immunisation Register (AIR)
Change requests in the Australian Immunisation Register (AIR)
Amend customer details in the Consumer Directory Maintenance System (CDMS) for Medicare