Mail process and Work Optimiser - Medicare Compensation Recovery 011-15070020
Expand allCorrespondence types and KOFAX labelling priority
Table 1: KOFAX document labelling - multiple, or no form type identified.
Where Kofax detects more than one form type in a single attachment, it will use the below prioritisation table to determine which form type is used to label the entire document. The Label as column is presented in order of priority (from the top) for document labelling, for example, if Kofax detects all 10 form types in a single document (attachment), it will label the entire document as MO022.
Re-categorising unclassified documents
Table 2: unclassified documents can be re-categorised to the most appropriate option of inbound correspondence work type.
Letters and electronic messages
Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.
Z2875
Your email or attachments could not be opened
Z2916
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Contact details
Medicare Compensation Recovery
Debt and Compensation Program (DCP) Branch and Payment Assurance Operations (PAO) contacts
Centrelink Compensation Recovery Team
Medicare Compensation Finance Team
Medicare Debt Recovery
Tier 1 support
Intranet links
Phishing email awareness
mySupport article - What to do when you receive SPAM or Phishing Emails