Mail process and Work Optimiser - Medicare Compensation Recovery 011-15070020

Table 1: KOFAX document labelling - multiple, or no form type identified.

Where Kofax detects more than one form type in a single attachment, it will use the below prioritisation table to determine which form type is used to label the entire document. The Label as column is presented in order of priority (from the top) for document labelling, for example, if Kofax detects all 10 form types in a single document (attachment), it will label the entire document as MO022.

Table 2: unclassified documents can be re-categorised to the most appropriate option of inbound correspondence work type

Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.

Z2875 Your email or attachments could not be opened

Z2916 Action required – Your remittance advice cannot be actioned

Medicare Compensation Recovery

Debt and Compensation Program (DCP) Branch and Payment Assurance Operations (PAO) contacts

Centrelink Compensation Recovery Team

Medicare Compensation Finance Team

Medicare Debt Recovery

Program Support Officers (PSO)