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Processing My Health Record options – tips and error reporting 011-18071128



This page contains links to contact details for My Health Record, the My Health Record website and forms that include the My Health Record opt-out questions.

Contact details

My Health Record

Digital Health Support

External websites

Email template

Email

Description

Contact address

Go to the Consumer IHI and My Health Record SME email address in My Health Record

Subject

My Health Record processing error

Body

Complete the following information:

Your details

Date:

Your Name:

Self reported or QC?

Form Type: Select one of the following:

  • FA081
  • MS004
  • Online
  • DME
  • Other

Note: attach a copy of the customer’s application form or provide screenshots of their online application. These must clearly indicate the customer’s MHR preference.

Error details: Select one of the following:

  • Registered incorrectly (the operator selected the incorrect option)
  • MHR requested - had IHI record prior (MHR option is not available to be selected)
  • System issue (not performing as expected)
  • MHR opt out not recorded (system error)

Consumer details

Name:

DOB:

IHI:

Phone no:

DEPENDENT DETAILS (if applicable)

Name:

DOB:

IHI: