Processing My Health Record options – tips and error reporting 011-18071128

Staff need to make sure they are reading the question and understanding the response correctly.

The My Health Record question on some earlier versions of the:

• Newborn Child Declaration (FA081) form, and
• Medicare Enrolment form MS004

Has a single checkbox to opt a child out of the My Health Record. The question wording is (or similar to) I do NOT want a My Health Record for my newborn child.

These forms may also contain questions about consenting for Medicare information to be included in their child’s record.

Go to The My Health Record system - Your Health for information about handling customer enquiries about the My Health Record questions on forms.

Select Consumer does NOT want a My Health Record in the Consumer Directory Maintenance System (CDMS) if:

• the checkbox for this question has been ticked, and
• the applicant or partner has provided evidence of parental responsibility, and
• that person has signed the form

Select Consumer DOES want a My Health Record in CDMS if:

• the checkbox for this question has not been ticked, and
• the applicant or partner has provided evidence of parental responsibility, and
• that person with parental responsibility has signed the form

Select Question is not on form or not answered in CDMS if the person with parental responsibility hasn’t signed the form as either the applicant or the partner. This is regardless of whether the checkbox has been ticked.

Go to Processing newborn child enrolment in Medicare for current forms.

My Health Record opt-out questions are included in the following forms for enrolments of persons 14 years and over:

• Medicare enrolment form (MS004)
• Digital Medicare Enrolments (DME)
• Aboriginal and Torres Strait Islander Medicare enrolment and amendment form (MS018)
• Claim for persons granted a Refugee, Humanitarian or Protection Visa (SS415)
• Claim for Status Resolution Support Services Payment form (SU691 and SU710)

The My Health Record question on some earlier versions of these forms has a single checkbox to opt the applicant or additional persons out of the My Health Record. The question wording is (or similar to) Do not give this person a My Health Record.

Select Consumer does NOT want a My Health Record in the Consumer Directory Maintenance System (CDMS) if:

• the checkbox for this question has been ticked, and
• the applicant/additional person 14 years and over has signed in the appropriate signature box

Select Consumer DOES want a My Health Record in CDMS if:

• the checkbox for this question has not been ticked, and
• the applicant/additional person 14 years and over has signed in the appropriate signature box

Select Question is not on form or not answered in CDMS if the:

• question is not on the form, or
• form has not been signed by:
• applicant
• additional persons 14 years and over

If the applicant/additional persons have not signed the form, it does not matter if the checkbox has been ticked. They do not get a record.

Go to Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS).

The Resources page includes links to the above forms.

My Health Record opt-out questions are included in the following forms for enrolments of persons under 14 years:

• Medicare enrolment form (MS004)
• Digital Medicare Enrolments (DME)
• Aboriginal and Torres Strait Islander Medicare enrolment and amendment form (MS018)
• Claim for persons granted a Refugee, Humanitarian or Protection Visa (SS415)
• Claim for Status Resolution Support Services Payment form (SU691 and SU710)

The My Health Record question on some earlier versions of these forms has a single checkbox to opt the applicant or additional persons out of the My Health Record. The question wording is (or similar to) Do not give this person a My Health Record.

Select Consumer does NOT want a My Health Record in CDMS if:

• the checkbox for this question has been ticked, and
• the applicant has also provided evidence of parental authority for persons under 14 years

Select Consumer DOES want a My Health Record in CDMS if:

• the checkbox for this question has not been ticked, and
• the applicant has also provided evidence of parental authority for persons under 14 years

Select Question is not on form or not answered in CDMS if the:

• question is not on the form
• applicant has not signed the form

Go to Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS).

The Resources page includes links to the above forms.

If an error is made processing My Health Record preferences:

• complete the details in the MHR registration email template on the Resources page and send to digital health support

If CDMS does not allow staff to register the customer for a My Health Record follow the below process:

• complete the details in the MHR registration email template on the Resources page and send to digital health support
• add a comment in PaNDA advising that an email has been sent to digital health support due to not being able to register consumer for a My Health Record
• add the PaNDA work item ID in the comments field in CDMS
• and if processing a digital Medicare enrolments (DME) application in the MEE Portal, add a comment in the Activity log advising that an email has been sent to digital health support due to not being able to register consumer for a My Health Record
• add the DME application ID in the Comments field in CDMS