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Return to sender (RTS) mail for Medicare 011-20073009

RTS correspondence - list of business area work types in PaNDA

Business area	Re-categorise the work item in PaNDA to…
Australian Immunisation Register (AIR)	Program: AIR Work Type: Returned Mail
Australian Organ Donor Register (AODR)	Program: AODR Work type: Returned Mail
Pharmaceutical Benefits Scheme (PBS)	Program: PBS Work Type: General Enquiry
Medicare Customer	Program: Return to Sender Work Type: RTS Correspondence/RTS Cheques
Continence Aids Payment Scheme (CAPS)	Program: Miscellaneous Work Type: MISC_CAPS_RTS_STMT CAPS - Return to Sender Statement
AGED Care Services	Program: Aged Care Work Type: Enquiry

Contact details

Continence Aids Payment Scheme (CAPS)

Debt and Compensation Program (DCP) Branch and Payment Assurance Operations (PAO) contacts > Medicare Debt Recovery

Medicare and Aged Care - Local Peer Support (LPS)