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Return to sender (RTS) mail for Medicare 011-20073009

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This document explains the process to follow when Medicare correspondence and cheques are returned.

RTS mail for Medicare

When Services Australia receives RTS mail, it is marked as:

  • not at this address
  • not known at this address
  • address unknown
  • return to sender or RTS, or
  • insufficient address

RTS mail includes:

  • correspondence for:
    • Medicare Customer
    • Private Health Insurance - Lifetime Health Cover (LHC)
    • Continence Aids Payments Scheme
    • Medicare debt recovery
    • Child Dental Benefits Schedule
    • Australian Immunisation Register
    • Australian Organ Donor Register
    • Veterans Affairs Processing (VAP)
    • Provider registration, LSPN/diagnostic imaging equipment, bulk bill, simplified billing, and 90 Day Cheque cancellation letter to provider
    • Provider pathology
  • cheques. See Cheque processing in Medicare for more details

Service Officers must:

  • place a return flag indicator on the customer's record in CDMS for correspondence and cheques, and
  • add text in the cheque/s details in Mainframe

The Resources page contains links to contact details and business area work types in PaNDA.

Action Australian Organ Donor Register (AODR) returned mail

Amend customer details in the Consumer Directory Maintenance System (CDMS) for Medicare

Cheque processing in Medicare

Escalation process for Medicare Eligibility

Patient eligibility for Child Dental Benefits Schedule (CDBS) in Medicare

Processing and National Demand Allocation (PaNDA)

Register a customer for Medicare in Consumer Directory Maintenance System (CMDS)

Return to sender (RS) mail for aged care services

Returned mail for Australian Immunisation Register (AIR)

Work Optimiser for staff