Centrelink enquiries for Child Dental Benefits Schedule (CDBS) 101-03030000

To view eligibility for a qualifying payment for a calendar year:

• Key customer's Customer Reference Number (CRN) in the CRN/BP field
• Go to the CDBSE screen
• Key child’s CRN in the CRN field > [Enter]
• If the child/teenager meets the age eligibility requirements, Yes displays in the Age eligible field
• If the child/teenager meets the qualifying payment eligibility requirements, Yes displays in the Benefit eligible field
• Calendar year defaults to the current year. This can be changed to a past (not before 2014) year
• Press [Enter] for the Child Dental Benefits Schedule payment and age eligibility for the CRN and selected calendar year to be displayed

Note: if a child does not receive a payment (that provides eligibility to CDBS) in their own right such as Youth Allowance, there are 3 CDBS eligible benefit codes that provide eligibility under Family Tax Benefit (FTB) Part A. These are:

• KFY - the child has a carer that is a FTB Part A customer
• FTB - the child is eligible to CDBS in their own right because of FTB Part A recipient at least one day of the year
• F1X - if the person is eligible because they have a partner who is FTB Part A customer at least one day in the calendar year

If the eligibility requirements show as:

• 'Yes' no further action is required. The Centrelink system automatically checks to see if a child/teenager meets age and payment eligibility requirements for CDBS entitlements, and transfers age and payment eligibility details to the Medicare system. Procedure ends here
• ‘No’ and customer receives Family Tax Benefit (FTB) Part A as:
• instalments, go to Step 2
• a lump sum claim, go to Step 3

Where a customer's FTB Part A is precluded or cancelled (FTB/CAN-ZEP) due to the Non-payment of Family Tax Benefit (FTB) instalment payments to zero entitlement, the customer is not deemed to be receiving FTB Part A for CDBS eligibility.

If an FTB Part A fortnightly instalment customer is current zero rate (FTB/CZR) due to:

• More Choice for Families (MCO)
• Prohibition of Family Tax Benefit Instalment Payments (PIP)
• Income Too High (ITH)

Check the FTB rate explanation (REXFTB) screen to make sure the customer has legislative entitlement to FTB Part A in the calendar year. The customer's estimate of income may preclude entitlement to FTB Part A, and they may only have entitlement to FTB Part B.

From 1 July 2020, new zero rate CZR- Reason will be applied for FTB Part A:

• Where the FTB Part A status is CZR-ITH (Income Too High), the customer shall not have entitlement to the Family Tax Benefit Part A Child Dental Benefits Schedule

Go to Step 4.

Where a customer claims FTB as a lump sum, eligibility for CDBS is for the calendar year immediately following the financial year for which the FTB lump sum claim relates.

A customer must be eligible for FTB Part A in the financial year that the lump sum claim applies. If there is no entitlement to FTB Part A, the customer is deemed to be not receiving FTB Part A for CDBS eligibility.

See the Resources page for an example of eligibility for FTB lump sum claimants.

To check the FTB lump sum claim details, see Family Tax Benefit (FTB) reconciliation and lump sum claim calculation screens.

If the CDBSE screen shows eligibility status of No and the customer or partner:

• has a Display on Access (DOA) DOC indicating a multiple CRN, or
• is not in the same environment as the child

Go to Step 5

To view historical calendar year summaries of CDBS eligibility data sent to Medicare for the child/teenager:

• key their Customer Reference Number (CRN) in the CRN field > [Enter]
• 'S'elect Go to summary on the CDBSE screen, or enter CDBS in Next. The latest summary of data is displayed
• 'S'elect Historical summaries to display previous summaries
• Guardian details displays the guardian details sent to Medicare

Advise the customer if age and qualifying payment eligibility criteria for CDBS are met and if data is sent to Medicare.

Tell the customer they can check their eligibility and remaining CDBS benefit cap amount by accessing their Medicare online account at myGov, the Express Plus Medicare App or by contacting the CDBS team.

Record details on a DOC.

If the eligibility status is still No, go to Step 6.

If the customer has met all of the above eligibility criteria yet the CDBSE screen displays an Eligibility status of No:

• complete the CDBS eligibility enquiry form, and
• email to Health Service Delivery (HSD) Medicare Eligibility Local Peer Support (LPS) - Medicare public, or
• if urgent call the CDBS team