File Name | Title |
007-01000000 | Initial contact by families |
007-01010000 | Initial contact by customers claiming payments for families |
007-01010020 | Initial contact for an early claim for family assistance and Parental Leave Pay (PPL) |
007-01010030 | Initial contact by customers claiming Family Tax Benefit (FTB) as a lump sum for a previous year |
007-01010040 | Initial contact by customers claiming Dad and Partner Pay (DAP) |
007-01010050 | Initial contact by customers claiming Double Orphan Pension (DOP) |
007-01010090 | Initial contact after the death of a potential family assistance and Paid Parental Leave customer |
007-01010100 | Claiming family assistance and Parental Leave Pay (PPL) for a newborn child |
007-01030040 | Claiming Family Tax Benefit (FTB) instalments for children in care other than a newborn or adopted child |
007-01030100 | Claiming Parenting Payment (PP) |
007-01030110 | Assisting Indigenous customers to claim family assistance and/or Paid Parental Leave scheme payments |
007-01040000 | Receipt of claims, forms and documentation for family assistance |
007-01060000 | Approved Care Organisations (ACO) |
007-01060010 | Approval, rejection, withdrawal and monitoring of Approved Care Organisations (ACO) |
007-02000000 | Baby Bonus (BBY) |
007-02010010 | Claiming payments for children leaving care as part of the process of adoption, surrogacy arrangement, or a child removed by state/territory child protection agency |
007-02010020 | Checking the status of an early claim for family assistance and Paid Parental Leave scheme payments |
007-02010030 | Changing claim choice for a newborn or adopted child |
007-02020080 | Separated couples and eligibility for Family Tax Benefit (FTB) for a period before separation |
007-02040000 | Shared care eligibility for family assistance and Paid Parental Leave scheme payments |
007-02040010 | Customer advises care arrangements for Family Tax Benefit (FTB) |
007-02040020 | Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) |
007-02040030 | Alignment of Care processing for Family Tax Benefit (FTB) lump sum claims |
007-02040040 | Waiver of Family Tax Benefit (FTB) shared care entitlement |
007-02050000 | Shared care for social security payments |
007-02050010 | Shared care for income support payments and principal carer determination |
007-02050020 | 'With child' rate of benefit for non-principal carers with shared care |
007-02060000 | Rate of Parental Leave Pay (PPL) and Dad and Partner Pay (DAP) |
007-02070000 | Help for grandparents caring for children |
007-02080000 | Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Paid Parental Leave scheme customer/child going overseas |
007-02080020 | Double Orphan Pension (DOP) overseas absences |
007-02080030 | Changing Australian residence details for family assistance, Parental Leave Pay (PPL) and Dad and Partner Pay (DAP) customer/child |
007-02220080 | Cancellation, suspension and rejection codes for Parenting Payment (PP) |
007-02240000 | Assessment of income and assets for Parenting Payment (PP) |
007-02250000 | Rates of Parenting Payment (PP) |
007-02260000 | Employment assistance for Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Parenting Payment (PP) customers |
007-03000000 | Child Care Benefit (CCB) |
007-03010030 | Helping customers provide proof of a child's birth for family assistance, Child Care Subsidy (CCS) and Paid Parental Leave scheme claims |
007-03020050 | Completing the Details of your child's care arrangements (FA012) |
007-03030000 | Assessing Child Care Benefit (CCB) claims for approved care and registered care |
007-03030040 | Recalculation of a Child Care Benefit (CCB) lump sum claim |
007-03030090 | Family assistance customer becomes partnered |
007-03040000 | Eligibility for Child Care Benefit (CCB) |
007-03040020 | Eligible hours for Child Care Benefit (CCB) |
007-03050010 | Family Tax Benefit (FTB) claim options and payment choices |
007-03060000 | Child Care Benefit (CCB) rate |
007-03060040 | Absences for Child Care Benefit (CCB) and JET Child Care fee assistance (JETCCFA) |
007-03060050 | Calculating the Child Care Benefit (CCB) percentage for approved care |
007-03080010 | The Child Care Management System (CCMS) |
007-03080020 | Customer queries Child Care Management System (CCMS) information |
007-03110020 | Reconciliation of Child Care Rebate (CCR) |
007-03140010 | Cancellation and rejection codes for Child Care Benefit (CCB) and JET Child Care fee assistance (JETCCFA) |
007-04040000 | Parenting Payment (PP) letters |
007-04040010 | Parenting Payment (PP) automatic letters |
007-04050000 | Death of a family assistance or Paid Parental Leave scheme customer |
007-04050010 | Death of a family assistance or Paid Parental Leave scheme child |
007-04050020 | Bereavement payment of Family Tax Benefit (FTB) |
007-04050030 | Process Claim for Bereavement Payment (FA008) |
007-04050040 | Processing a claim to receive the family assistance entitlement of a deceased person |
007-04060000 | Eligibility for Stillborn Baby Payment (SBP) |
007-04060010 | Processing claims for Stillborn Baby Payment (SBP) |
007-04070000 | Death of a Double Orphan Pension (DOP) child |
007-04080000 | Reviewing mutual obligation requirements for the principal carer of a dependent child |
007-04080010 | Principal carer of a dependent child fails to attend compulsory participation interview |
007-04080020 | The principal carer of a dependent child is unable to meet their agreed activities |
007-04080030 | Conducting, rescheduling or failure to attend a Parenting Payment Single (PPS) Compulsory Participation Interview |
007-05000000 | Dad and Partner Pay (DAP) |
007-05010000 | Claiming Dad and Partner Pay (DAP) |
007-05020000 | Assessing Dad and Partner Pay (DAP) claims |
007-05020010 | Processing Dad and Partner Pay (DAP) claims |
007-05020020 | Residence assessment for customers claiming Family Tax Benefit (FTB), Parental Leave Pay (PPL) and Dad and Partner Pay (DAP) |
007-05020030 | Paid Parental Leave scheme Work Test |
007-05020040 | Payability and delivery of Dad and Partner Pay (DAP) |
007-05020050 | Not effective, rejection or withdrawal of claim for Dad and Partner Pay (DAP) |
007-05020060 | Rejection and not effective codes for Dad and Partner Pay (DAP) |
007-05030000 | Eligibility for Dad and Partner Pay (DAP) |
007-05040000 | Reassessments for Parental Leave Pay (PPL) |
007-05040010 | Employer notifies a change in circumstances for Parental Leave Pay (PPL) |
007-05040020 | Customer notifies a change of circumstances for Parental Leave Pay (PPL) |
007-05040030 | Change of circumstances for Dad and Partner Pay (DAP) |
007-05040040 | Parental Leave Pay (PPL) customer, for a child born before 1 July 2023, returns to work |
007-06000000 | Double Orphan Pension (DOP) |
007-06010000 | Claiming Double Orphan Pension (DOP) |
007-06010010 | Eligibility and coding claims for Double Orphan Pension (DOP) |
007-06010020 | Double Orphan Pension (DOP) savings provisions and precluding payments |
007-06010030 | Calculating the additional Double Orphan Pension (DOP) component |
007-06010040 | Double Orphan Pension (DOP) claims made by Approved Care Organisations (ACOs) |
007-06020000 | Cancellations, restorations and rejection codes for Double Orphan Pension (DOP) |
007-06020010 | Cancellation and rejection codes for Double Orphan Pension (DOP) |
007-06020020 | Cancellation of Double Orphan Pension (DOP) |
007-06020030 | Restoration of Double Orphan Pension (DOP) |
007-06030000 | Double Orphan Pension (DOP) reassessments and reviews |
007-07000000 | Family Tax Benefit (FTB) |
007-07010000 | Claiming Family Tax Benefit (FTB) |
007-07010010 | Claiming payments for children entrusted to care as part of the process of adoption or surrogacy |
007-07010020 | Provision of Tax File Number (TFN) for family assistance and Paid Parental Leave scheme payments |
007-07010030 | Helping customers obtain a Tax File Number (TFN) for family assistance |
007-07010040 | Obtaining a Tax File Number (TFN) override for family assistance customers experiencing an urgent or extreme circumstance |
007-07010050 | Progress of claim - Families claims |
007-07020000 | Family Tax Benefit (FTB) claims and forms |
007-07020010 | Completing the Claim for Bereavement Payment (FA008) |
007-07020030 | Completing the Claim for an annual lump sum payment of Family Tax Benefit for the 2023-2024 financial year (FA048) |
007-07030000 | Assessing family assistance and Paid Parental Leave scheme claims |
007-07030010 | Assessing special circumstances extensions for families unable to meet lodgement and other specific requirements for Family Tax Benefit (FTB) and Single Income Family Supplement (SIFS) |
007-07030020 | Assessing Parental Leave Pay (PPL) claims |
007-07030030 | Partner of a Family Tax Benefit (FTB) customer claims family assistance and/or Parental Leave Pay (PPL) |
007-07030050 | Processing Family Tax Benefit (FTB) lump sum claims |
007-07030060 | Processing Family Tax Benefit (FTB) claims from Approved Care Organisations (ACO) |
007-07030070 | Determining a customer’s Paid Parental Leave (PPL) period start date for children born or entering care before 1 July 2023 |
007-07030080 | Processing proof of a child's birth |
007-07030090 | How to process Rent Assistance (RA) in Family Tax Benefit (FTB) lump sum claims |
007-07030100 | Recording ex-partner details |
007-07030110 | Reassessment of Australian Taxation Office (ATO) lump sum Family Tax Benefit (FTB) claims |
007-07030120 | Reassessment of Family Tax Benefit (FTB) for a current customer where an additional child enters care in the current or previous financial year |
007-07030130 | Relationship Status for Family Tax Benefit (FTB) |
007-07030140 | Not effective, rejection, or withdrawal of claim for Family Tax Benefit or Stillborn Baby Payment |
007-07030150 | Rejecting a family assistance claim |
007-07030160 | Not effective, rejection or withdrawal of claim for Parental Leave Pay (PPL) |
007-07030170 | Recording overrides for Paid Parental Leave scheme claims |
007-07030190 | Information requests for FTB and PPL claims, and Add Newborn and PPL change of circumstances activities |
007-07040000 | Eligibility for Family Tax Benefit (FTB) |
007-07040010 | Eligibility for Family Tax Benefit (FTB) for individuals |
007-07040020 | Eligibility for Newborn Supplement (NBS) and Newborn Upfront Payment (NBU) |
007-07040030 | Eligibility for Family Tax Benefit (FTB) for Approved Care Organisations (ACO) |
007-07040040 | Eligibility for Family Tax Benefit (FTB) for a child in foster care |
007-07040050 | Family Tax Benefit (FTB) child of a person |
007-07040060 | Study requirements for Family Tax Benefit (FTB) children aged 16 years or over |
007-07040070 | Change of care for Family Tax Benefit (FTB) |
007-07040080 | Blended families and Family Tax Benefit (FTB) |
007-07040110 | Eligibility for Family Tax Benefit (FTB) for grandparent carers |
007-07050000 | Foster care |
007-07050010 | Foster care and principal carers |
007-07060000 | Rate of Family Tax Benefit (FTB) |
007-07060010 | Annual income reviews for Family Tax Benefit (FTB) customers and their partners who are not required to lodge a tax return |
007-07060030 | Mandatory continuous adjustment of Family Tax Benefit (FTB) |
007-07060040 | Family Tax Benefit (FTB) child income |
007-07060050 | Apportionment of income/maintenance reduction for Family Tax Benefit (FTB) Part A |
007-07060060 | What to check when Family Tax Benefit (FTB) rate has changed |
007-07070000 | Income tests for family assistance and Paid Parental Leave scheme payments |
007-07070010 | Effect of income support entitlement on Family Tax Benefit (FTB) |
007-07070020 | Calculating Family Tax Benefit (FTB) Part A (Method 1) |
007-07070030 | Calculating Family Tax Benefit (FTB) Part A (Method 2) |
007-07070040 | Calculating Family Tax Benefit (FTB) Part B |
007-07070050 | Family Tax Benefit (FTB) dates of effect |
007-07080000 | Assessment of adjusted taxable income for family assistance and Paid Parental Leave scheme payments |
007-07080010 | Taxable income for family assistance and Paid Parental Leave scheme payments |
007-07080020 | Assessing fringe benefits for family assistance and Paid Parental Leave scheme payments |
007-07080030 | Reportable superannuation contributions from 2009-10 for family assistance and Paid Parental Leave scheme payments |
007-07080040 | Total Net Investment Losses for family assistance and Paid Parental Leave scheme payments |
007-07080060 | Tax-free pensions and benefits for family assistance and Paid Parental Leave scheme payments, and the Parental Income Test for Youth Allowance, ABSTUDY and Assistance for Isolated Children |
007-07080070 | Recording return to work details and explaining eligibility for Family Tax Benefit (FTB) Part B quarantine |
007-07090000 | Cancellation, restoration and rejection codes for Family Tax Benefit (FTB) |
007-07090010 | Cancellation, rejection and Current Zero Rate codes for Family Tax Benefit (FTB) |
007-07090020 | Cancellation of Family Tax Benefit (FTB) |
007-07090030 | Restoration of Family Tax Benefit (FTB) |
007-07100000 | Enquiry, rate and assessment explanation screens for family assistance and Paid Parental Leave scheme payments |
007-07100010 | Rate explanation screens for family assistance and Paid Parental Leave payments |
007-07100020 | Viewing child eligibility details on the Assessment Explanation (AX) and Assessment Details (ASDT) screens |
007-07100030 | FTB Additional Assessment (FTAA) screen |
007-07110000 | Child in care reviews and change of circumstances for family assistance |
007-07110030 | Family Tax Benefit (FTB) for children aged 16-19 years |
007-07120000 | Family Tax Benefit (FTB) letters |
007-07120010 | Family Tax Benefit (FTB) automatic letters |
007-07120030 | Issue Family Tax Benefit (FTB) clean skin letter |
007-07130000 | New Financial Year Assessments (NFYA) for Family Tax Benefit (FTB) and Child Care Subsidy (CCS) |
007-09000000 | Parental Leave Pay (PPL) |
007-09010000 | Claiming Parental Leave Pay (PPL) |
007-09010010 | Parental Leave Pay (PPL) claim processed with incorrect start date |
007-09010020 | Delivery of Parental Leave Pay (PPL) |
007-09010030 | Role of the employer in Parental Leave Pay (PPL) |
007-09020000 | Eligibility for Parental Leave Pay (PPL) |
007-09020010 | Eligibility for Parental Leave Pay (PPL) as a primary claimant for children born or entering care before 1 July 2023 |
007-09020020 | Eligibility for Parental Leave Pay (PPL) as a secondary or tertiary claimant for children born or entering care before 1 July 2023 |
007-09030000 | Cancellations, restorations and rejections for Parental Leave Payment (PPL) |
007-09030010 | Cancellation, rejection, not effective, assessed and current zero rate codes for Parental Leave Pay (PPL) |
007-09030020 | Cancellation of Parental Leave Pay (PPL) |
007-09030030 | Restoration of Parental Leave Pay (PPL) |
007-10000000 | Other financial assistance and services for families |
007-10010000 | Single Income Family Supplement (SIFS) |
007-10010010 | Initial contact by customers claiming Single Income Family Supplement (SIFS) |
007-10010020 | Processing Single Income Family Supplement (SIFS) claims |
007-10010030 | Cancellation, rejection and not effective codes for Single Income Family Supplement (SIFS) |
007-10020000 | Economic Security Strategy (ESS) Payment for Families |
007-10030000 | Education Tax Refund paid through the Tax system |
007-10060000 | Helping parents return to work |
007-11000000 | Reconciliation of family assistance payments |
007-11010000 | Reconciliation of Family Tax Benefit (FTB) |
007-11010010 | Enquiries about Family Tax Benefit (FTB) reconciliation or lump sum claim |
007-11010020 | Family Tax Benefit (FTB) reconciliation or lump sum claim pending |
007-11010030 | Family Tax Benefit (FTB) Part A and Part B supplements |
007-11010040 | Immunisation requirements for Family Tax Benefit (FTB) Part A supplement for financial years 2012-13 to 2017-18 |
007-11010050 | Healthy Start for School (HSFS) requirements for financial years 2011-12 to 2017-18 |
007-11010060 | Family Tax Benefit (FTB) Part B quarantine and the reconciliation process |
007-11010070 | Family Tax Benefit (FTB) Part B quarantine and lump sum claims |
007-11010080 | Recording not required to lodge advice and previous year income |
007-11010090 | Previous partners and Family Tax Benefit (FTB) and Child Care Benefit (CCB) reconciliation |
007-11010100 | Assessment of income cancellation periods in Family Tax Benefit (FTB) reconciliation |
007-11010110 | Non-lodger and late lodger process for Family Tax Benefit (FTB) reconciliation |
007-11010120 | Prohibition of Family Tax Benefit Instalment Payments (PIP) |
007-11010130 | Deferral of Prohibition of Family Tax Benefit Instalment Payments (PIP) |
007-11010140 | Cancellation of Family Tax Benefit Instalment Payments due to 3 or more non-lodger decisions (Sunset Clause) |
007-11010150 | Non-payment of Family Tax Benefit (FTB) instalment payments to zero entitlement customers |
007-11010160 | Assessing and recording exemptions from the non-payment of Family Tax Benefit (FTB) instalment payments to zero entitlement customers |
007-11010170 | Family Tax benefit (FTB) bereavement payments and the reconciliation process |
007-11010180 | Re-reconciliation of Family Tax Benefit (FTB) |
007-11020000 | Reconciliation of Child Care Benefit (CCB) for approved care |
007-11020010 | Child Care Benefit (CCB) reconciliation or lump sum claim pending |
007-11020020 | Re-reconciliation of Child Care Benefit (CCB) |
007-11030000 | Australian Taxation Office (ATO) information not received for family assistance reconciliation or lump sum claim |
007-11040000 | Returned payments and their effect on family assistance reconciliation |
007-11060000 | Debt offsetting during family assistance reassessment, reconciliation and claim processing |
007-11070000 | Family assistance reconciliation and lump sum claim screens |
007-11070010 | Family Tax Benefit (FTB) reconciliation and lump sum claim calculation screens |
007-11070020 | Child Care Benefit (CCB) reconciliation and lump sum claim calculation screens |
007-11070030 | Manual Interventions screens |
007-11070040 | Australian Taxation Office (ATO) lump sum Family Tax Benefit (FTB) claim screens |
007-11080000 | Manual intervention into family assistance reconciliation |
007-11080010 | Manual intervention where Australian Taxation Office (ATO) cancels Notice of Assessment (NOA) |
007-11080020 | Manual intervention to process Child Care payments where a security notice is issued to a customer receiving both Family Tax Benefit (FTB) and child care payments |
007-11090000 | Customer enquires about reconciliation overpayment |
007-11090010 | Explaining Family Tax Benefit (FTB) reconciliation overpayments due to estimated income |
007-11090030 | Enquiries about Family Tax Benefit (FTB) reconciliation overpayments due to shared care |
007-11090040 | Explaining Family Tax Benefit (FTB) reconciliation overpayments due to blended family percentage |
007-11090050 | Explaining Family Tax Benefit (FTB) reconciliation overpayments due to child income |
007-11090060 | Explaining Family Tax Benefit (FTB) reconciliation overpayments due to child leaving care |
007-11090070 | Customer enquires about Child Care Benefit (CCB) and/or Child Care Rebate (CCR) reconciliation or lump sum claim outcome |
007-11090080 | Explaining Family Tax Benefit (FTB) reconciliation overpayments due to Centrelink lump sum claim |
007-13000000 | Parenting, family assistance and Parental Leave Pay (PPL) reviews |
007-13010000 | Family Tax Benefit (FTB) reviews |
007-13010020 | Partner Tax File Number review |
007-13010040 | Direct credit exemption reconsideration (DCR) review |
007-13010050 | Absence from Australia review for Family Tax Benefit (FTB) |
007-13010060 | Immunisation reviews and reminders for Family Tax Benefit (FTB) |
007-13020000 | Mutual Customer Identification (MCI) for family assistance |
007-13020010 | Mutual Customer Identification (MCI) process for family assistance customers |
007-13020030 | Mutual Customer Identification (MCI) results for family assistance customer mismatches |
007-13020040 | Mutual Customer identification (MCI) for family assistance customers with status of Centrelink Pending (CPN) |
007-13030000 | Parental Leave Pay (PPL) employer assisted dispute resolution |
007-13030010 | Assisted dispute resolution for employer obligations for Parental Leave Pay (PPL) |
007-13030020 | Assisted dispute resolution for employer determination for Parental Leave Pay (PPL) |
007-13040000 | Processing Manual Follow-ups (MFU) for Families |
007-17022800 | Families and Child Care (FCC) processing principles |
007-17042800 | Resumption of income support payments (ISP) after the end of Parental Leave Pay (PPL) |
007-17092600 | Manual processing of Family Tax Benefit (FTB) claims in Customer First |
007-17100602 | Pre-processing checks for standalone and combined claims for family assistance and/or Paid Parental Leave payments |
007-17100603 | Processing standalone and combined claims for family assistance and/or Paid Parental Leave scheme payments |
007-17103100 | Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-17103101 | Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) claims |
007-17103102 | Claiming Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-17103105 | Exemption from providing Tax File Numbers when claiming Child Care Subsidy (CCS) |
007-17103108 | Eligibility for Child Care Subsidy (CCS) |
007-17103109 | Immunisation requirements for Child Care Subsidy (CCS) |
007-17103110 | Updating school status, and assessing age exemptions for Child Care Subsidy (CCS) |
007-17103111 | Residence assessment for customers claiming Child Care Subsidy (CCS) |
007-17103113 | Entitlement for Child Care Subsidy (CCS) |
007-17103114 | Combined family income for Child Care Subsidy (CCS) |
007-17103115 | Activity Test for Child Care Subsidy (CCS) |
007-17103116 | Coding Activity Test details for Child Care Subsidy (CCS) |
007-17103117 | Enrolment requirements for Child Care Subsidy (CCS) |
007-17103119 | In Home Care (IHC) for Child Care Subsidy (CCS) |
007-17103120 | Processing Additional Child Care Subsidy (ACCS) (temporary financial hardship) applications |
007-17103124 | Child Care Subsidy (CCS) payments and adjustments |
007-17103126 | Child Care Subsidy (CCS) withholdings |
007-17103127 | Add child claim for Child Care Subsidy (CCS) |
007-17103130 | Cancellation of Child Care Subsidy (CCS) |
007-17103134 | Absences for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-17103135 | Child Care Subsidy (CCS) claims processing |
007-17103136 | Processing Child Care Subsidy (CCS) claims |
007-17103142 | Processing Additional Child Care Subsidy (ACCS) (child wellbeing) applications |
007-17103143 | Changes in circumstances and date of effect for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-17103144 | Exceptional circumstances for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-17103145 | Roles and responsibilities in the administration of Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-17103146 | Deemed refusals for Additional Child Care Subsidy (ACCS) |
007-17103147 | Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) - Viewing attendance reports |
007-17103148 | Additional Child Care Subsidy (ACCS) (transition to work) |
007-17103149 | Additional Child Care Subsidy (ACCS) (transition to work) eligibility and applications |
007-17103150 | Processing Additional Child Care Subsidy (ACCS) (transition to work) applications |
007-17103151 | Additional Child Care Subsidy (ACCS) (transition to work) approved activities and time limit |
007-17103153 | Additional Child Care Subsidy (ACCS) (grandparent) |
007-17103154 | Additional Child Care Subsidy (ACCS) (child wellbeing) |
007-17103155 | Additional Child Care Subsidy (ACCS) (grandparent) eligibility and applications |
007-17103156 | Processing Additional Child Care Subsidy (ACCS) (grandparent) applications |
007-17103157 | Additional Child Care Subsidy (ACCS) (temporary financial hardship) |
007-17103158 | Additional Child Care Subsidy (ACCS) (temporary financial hardship) eligibility and applications |
007-17103160 | Transition arrangements for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-17110600 | Immunisation requirements |
007-17110601 | Immunisation for Family Tax Benefit (FTB) |
007-18041200 | Transfer from Parenting Payment Single (PPS) to Parenting Payment Partnered (PPP) |
007-18041300 | Manual intervention due to large arrears, large debts and the provision of actual income by the Australian Taxation Office (ATO) |
007-18041301 | Manual intervention due to a manual or special adjustment in Family Tax Benefit (FTB) reconciliation |
007-18041302 | Transfer from Parenting Payment Partnered (PPP) to Parenting Payment Single (PPS) |
007-18043001 | Healthy Start for School (HSFS) requirements from 1 July 2018 |
007-18043002 | Immunisation requirements for Family Tax Benefit (FTB) Part A from 1 July 2018 |
007-18110804 | Transferring debts from customers to child care services pre 2 July 2018 |
007-19012356 | Manual intervention due to incorrect immunisation data or a multiple record impacting Family Tax Benefit (FTB) reconciliation |
007-19021400 | Additional Child Care Subsidy (ACCS) (child wellbeing) review and appeals |
007-19022123 | Reconciliation of Child Care Subsidy (CCS) |
007-19022134 | Child Care Subsidy (CCS) overpayments arising from reconciliation |
007-19022136 | Customer enquires about Child Care Subsidy (CCS) reconciliation outcome |
007-19022145 | Manual intervention for Child Care Subsidy (CCS) reconciliation |
007-19070952 | Additional Child Care Subsidy (ACCS) (transition to work) change in circumstances and reviews |
007-19082022 | Processing Parenting Payment (PP) claims |
007-19121007 | Manual intervention due to late lodgement impacting Family Tax Benefit (FTB) reconciliation |
007-19121049 | Manual intervention (MIV) due to blended family rules or death impacting Family Tax Benefit (FTB) reconciliation |
007-19121057 | Manual intervention due to manual rates, adjustments and forced manual Family Tax Benefit (FTB) reconciliation |
007-20022042 | Apportioning hours of Child Care Subsidy (CCS) |
007-20030334 | Claiming and managing Flexible Paid Parental Leave (PPL) days for children born or entering care before 1 July 2023 |
007-20031136 | Reviewing assessment outcomes for Child Care Subsidy (CCS) |
007-20060228 | Cancellation, rejection and not effective codes for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) |
007-20090908 | Explaining the Child Care Subsidy (CCS) rate and entitlement |
007-20092855 | Family Tax Benefit (FTB) and income support payment new claim processing interactions |
007-21120113 | Non New Claim Activities for Families and Child Care |
007-22111010 | ’Douglas decision’ impacts for family assistance customers |
007-22112820 | Paid Parental Leave scheme child leaves customer's care/custody |
007-23020214 | Claiming and managing Paid Parental Leave (PPL) days for children born or entering care on or after 1 July 2023 |
007-23020217 | Eligibility for Paid Parental Leave (PPL) for children born or entering care on or after 1 July 2023 |
007-23020219 | Transitional reassessment of claims for Parental Leave Pay (PPL) pre-birth claims |
007-23020222 | Paid Parental Leave (PPL) approval to claim and share PPL days |
007-23030224 | Paid Parental Leave (PPL) exemptions to the reserved entitlement and concurrency limit |