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Additional products and services content


File NameTitle
101-03000000Additional financial assistance and bonus payments
101-03020000Medicare Teen Dental Plan
101-03030000Centrelink enquiries for Child Dental Benefits Schedule (CDBS)
101-03040000Insulin Pumps subsidy for young people with Type 1 Diabetes
101-03060000Household Stimulus Package
101-03070000Education Tax Refund (ETR) payment for 2011-12
101-03080000Schoolkids Bonus
101-03080100Schoolkids Bonus School Leaver Payment
101-03090000Energy Supplement
101-03090020Clean Energy Advance (CEA) for Family Tax Benefit (FTB) customers
101-03090050Energy Supplement for Commonwealth Seniors Health Card holders
101-03090060Energy Supplement for Family Tax Benefit (FTB) recipients
101-03160000ParentsNext appointments and processing
101-05000000Specialist officers and other internal supports for customers
101-05030000Community Engagement Officers (CEO)
101-05070000Complex Assessment Officers (CAO)
101-05070010Identifying and making suitable referrals to the Complex Assessment Officer (CAO)
101-05080000Financial Information Service (FIS)
101-05090000Specialist staff for Indigenous customers
101-05100000Multicultural Service Officers (MSO)
101-05100040Multilingual Phone Service (MPS)
101-06000000Concession cards and information
101-06010000Commonwealth Seniors Health Card (CSHC) concessions
101-06010010How to reissue concession cards
101-06020000Health Care Card (HCC)
101-06020010Foster Child Health Care Card (FST)
101-06020020Health Care Card (HCC) not renewed/issued for Family Tax Benefit (FTB) customers
101-06020040Dependents listed on a customer's concession card
101-06030000Ex-Carer Allowance (child) Health Care Card (EHC)
101-06040000Low Income Health Care Card (LIC)
101-06040020Low Income Health Care Card (LIC) renewals
101-06040030Low Income Health Care Card (LIC) income test
101-06040040Age qualifications for a Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC)
101-06040050Residence assessment for adult customers claiming a Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC)
101-06040060Rejecting a claim for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC)
101-06040080Restoration of a Low Income Health Care Card (LIC)
101-06040090Cancellation and rejection codes for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC)
101-06040100Cancellation of a Low Income Health Care Card (LIC)
101-06050000Pensioner Concession Card (PCC)
101-06060000Concession Entitlement System
101-06060010Preferences for concession cards
101-06060020Override entitlement processing for concession cards
101-06060030Extended entitlement to Concession Cards
101-06060040Concession Entitlement Validation Online Enquiry
101-06070000Confirming concession card entitlement and issuing interim vouchers
101-06080000Extra concession information
101-06100000Medicare card number collection for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net
101-06100010Requesting Medicare card numbers from customers for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net
101-06100020Remote community customers Medicare card number collection for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net
101-06100030Recording Medicare card numbers for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net
101-06110000Medicare Safety Net and Family Tax Benefit (FTB) validation with Medicare
101-06120000NSW Half Fare Transport Concession Scheme
101-06140000Non-income tested (NOI) concession cards
101-07000000Agents and Access Points
101-07020000Reconnect
101-07030000Silver Service phone line for Specified Personnel at Agent sites
101-08000000Services and information for the general public
101-08010000Hearing Australia
101-08030000Australian Taxation Office (ATO) information for customers
101-08060000Services Australia website
101-08070000Publicity material
101-08070030Forms
101-08070040Publications
101-08080000Web and alternative accessibility assistance for customers
101-08210010Manage study details
101-08220010Check independence through work history online
101-09000000Deduction and Confirmation programmes
101-09010000Centrelink Confirmation eServices
101-09010030Customer consent for Centrelink Confirmation eService (CCeS)
101-09010040Registration for Income Management deductions, Electronic Verification of Rent (EVoR) or Centrelink Confirmation eServices (CCeS)
101-09010050Add or remove characteristics for Centrelink Confirmation eServices (CCeS) businesses
101-09010060Centrelink Deduction Reports and Organisational Online Mail (OOM) for Deduction and Confirmation Programmes
101-09010070Bulk transfer for Income Management
101-09020060Income statements and detailed income and asset statements
101-09030000Review process for Third Party Organisations (TPO)
101-09030010Actioning a review for Third Party Organisations (TPO)
101-09030020Re-reviews for non-compliant Third Party Organisations (TPO)
101-09030030Compliance review reports for Third Party Organisations (TPO)
101-09040000Deduction and Confirmation programmes for businesses
101-09050000Centrelink Business Online Services
101-11020100Coding the Third Party Notification Summary (TPNS) screen
101-17021300Personalised Services
101-17021301Referring customers to and handling customer enquiries and correspondence for Personalised Services
101-17051500Digital Assistants
101-17061500Energy Assistance Payment (EAP)
101-17092600Delivering face-to-face services for the Department of Veterans' Affairs (DVA)
101-18041800ParentsNext exemptions and exits
101-18042300Processing Low Income Health Care Card (LIC) claims
101-18101001ParentsNext eligibility and servicing
101-19030637Centrelink Business Online Services (CBOS) access for deduction and confirmation programs
101-19103112Transition to Business Hub from Centrelink Business Online Services (CBOS)
101-19103125Business Hub
101-20012822Managing personnel and updating details in Business Hub
101-20031226Economic Support Payment
101-20033043Coronavirus Supplement
101-20040231Registration for Business Hub
101-20073121Actioning Business Hub requests
101-21082648Appointment Based Service
101-22033004Cost of Living Payment
101-22070746Education, Support and Training
101-22092659Australian Electoral Commission (AEC) - Non-parliamentary political party membership testing
101-23010307Customer Information Release service and Release my Information service
101-23041750Grandparent, Foster and Kinship Carer Advisers
101-24041507Community enquiries about Community Partnerships and Community Partnership Specialist Officers (CPSOs)
101-24041534Community Partnership Specialist Officers (CPSO)