Specialist officers and other internal supports for customers 101-05000000
Expand allIf a child is in immediate danger or risk of harm you must act, and a delegate must call 000. If you have concerns about a child’s safety, conduct the risk and referral process.
This document outlines the specialist supports available for customers within Services Australia.
Specialist support
When a customer (whether on income support or not) is experiencing difficult circumstances, and is in need of additional support, it may be important to either:
- consult with a specialist officer, or
- refer the customer to a specialist officer or other internal support within the agency for help
The help provided by each specialist and other internal support service varies according to their role, function, and the customer’s needs.
The following specialist services are available within Services Australia:
- Aged Care Specialist Officers
- Assessment Services
- Community Engagement Officers
- Community Partnerships Specialist Officers
- Financial Information Service
- Grandparent, Foster and Kinship Carer Advisers
- Indigenous Service Officers
- Multicultural Service Officers
- Social work services
Other internal supports include:
- Complex Assessment Officers
- Farm Household Case Officers
- Mobile Service Centres
- Personalised Services
See Referral to external support services for information about external referral options.
Contents
Aged Care Specialist Officers (ACSOs)
Australian Government Mobile Service Centres
Community Engagement Officers (CEO)
Complex Assessment Officers (CAO)
Delivering face-to-face services for the Department of Veterans' Affairs (DVA)
Financial Information Service (FIS)
Grandparent, Foster and Kinship Carer Advisers
Multicultural Service Officers (MSO)
Specialist staff for Indigenous customers
Related links
Community enquiries about Community Partnerships and Community Partnership Specialist Officers
Farm Household Allowance (FHA)
Financial Information Service (FIS)
Help for grandparents caring for children
Identifying and offering services to customers in crisis or needing special help
Identifying customer vulnerability and risk issues
Referral to external support services
Social work assessments and assistance for at risk young people
Unsupported under 16 year olds to be immediately referred to a Services Australia social worker