| File Name | Title |
| 277-01000000 | Customer Contact (CS) |
| 277-01010000 | Contact with Child Support customers |
| 277-01020000 | Authenticating a Child Support customer |
| 277-01030000 | Documenting Child Support information |
| 277-01050000 | Customer location (tracing) |
| 277-01060000 | Letters for Child Support customers |
| 277-01070000 | Correspondence received in Child Support |
| 277-01080000 | Updating Child Support customer information |
| 277-01090000 | Incarcerated customers |
| 277-01100000 | Customer Management Approach (CMA) for Child Support |
| 277-01100010 | Customer Management Approach (CMA) process |
| 277-01100020 | Common and specialised activities for Child Support staff |
| 277-01100040 | Finalisation guidelines for Child Support staff |
| 277-01120000 | Deceased Child Support customer management |
| 277-01120010 | Notification of death - Child support |
| 277-01120020 | Testacy searches and collection options when someone has died |
| 277-01140000 | Social worker and other service referrals for Child Support customers |
| 277-01150000 | Secure messaging for Employers and Overseas Entities |
| 277-02000000 | Agreements (CS) |
| 277-02010000 | Agreements between Child Support customers |
| 277-02010010 | Assessing a new Child Support agreement |
| 277-02010020 | Interpreting and making a decision on a Child Support agreement |
| 277-02010030 | Recording a Child Support agreement |
| 277-02010040 | Ending a Child Support agreement |
| 277-02010050 | Administering agreements and court varied assessments (CVA) lodged post 1 July 2008 that include pre and post 1 July 2008 periods |
| 277-02020000 | Notional assessment relating to child support agreements |
| 277-02030000 | Lump Sum child support |
| 277-02040000 | Consumer Price Index (CPI) figures (CS) |
| 277-02050000 | Inflation adjustment (CS) |
| 277-03000000 | Assessments (CS) |
| 277-03010030 | Eligibility and presumption of parentage (PoP) for a child support assessment |
| 277-03020000 | Reverse child support cases |
| 277-03020010 | Managing reverse child support cases |
| 277-03020020 | Complex system processing for reverse child support cases |
| 277-03030000 | Direct requests for information from Department of Veterans' Affairs (DVA) |
| 277-03040000 | Change in child support care levels |
| 277-03040010 | Notification of change in child support care levels |
| 277-03040020 | Investigation of change in child support care from 1 July 2018 (15 May 2019 for WA Ex-nuptial cases) |
| 277-03040030 | Making a decision for a change in child support care |
| 277-03040040 | Centrelink care determination from 1 July 2010 (3 March 2011 for WA Ex-nuptials) |
| 277-03060000 | Integrated Care |
| 277-03060010 | Integrated care - Notification and recording of change in care |
| 277-03060040 | Integrated care - Gathering additional information and evidence |
| 277-03060050 | Integrated care – Complex care |
| 277-03060070 | Integrated Care - Making and recording care determination |
| 277-03060080 | Integrated care - Managing issues after care determination |
| 277-03070000 | Care percentage table (CS) |
| 277-03080000 | Eighteen year old children extending a child support assessment |
| 277-03090000 | Fixed annual rate not to apply applications |
| 277-03100000 | Minimum annual rate to nil - Reducing child support assessments |
| 277-03110000 | Suspension of child support liability on reconciliation |
| 277-03120000 | Change of assessment in special circumstances |
| 277-03120010 | Change of assessment enquiries |
| 277-03120020 | Manage and process a change of assessment (COA) application |
| 277-03120040 | Finalising a change of assessment (COA) application |
| 277-03130000 | Capacity to pay (CTP) Child Support |
| 277-03140000 | Terminating events (Stage 2) |
| 277-03150000 | Ending a Child Support assessment |
| 277-03160000 | Basic values |
| 277-03180000 | WA Child Support Ex-nuptial cases |
| 277-04000000 | Collection |
| 277-04010000 | Establish Child Support account balance |
| 277-04020000 | Income Support Payment (ISP) concession for Centrelink deductions |
| 277-04030000 | Application for Child Support to be collected |
| 277-04040000 | Bankruptcy for Child Support customers |
| 277-04050000 | Business Structures and Financial Statements for Child Support debt recovery |
| 277-04060000 | Calculating financial capacity for business owners |
| 277-04070000 | Centrelink deductions used to collect child support debts |
| 277-04080000 | Centrelink-Child Support information exchange |
| 277-04080010 | Manual information request about a Centrelink customer record |
| 277-04080020 | Manual information request about a Child Support customer record |
| 277-04090000 | Collecting child support payments privately and/or discharging arrears |
| 277-04100000 | Collection of child support debts through third parties (s72A and s72AC) |
| 277-04110000 | Debt offset (CS) |
| 277-04120000 | Debt repayment |
| 277-04130000 | Departure prohibition orders (DPO) for Child Support customers |
| 277-04130010 | Issue a Child Support departure prohibition order (DPO) |
| 277-04130020 | Activate and/or retain a Child Support departure prohibition order (DPO) |
| 277-04130030 | Issuing a Child Support departure authorisation certificate (DAC) |
| 277-04130040 | Revoke a Child Support departure prohibition order (DPO) |
| 277-04140000 | Employer withholding (linking) for Child Support customers |
| 277-04140010 | Service Officer role in setting up Employer Withholding (EW) linking |
| 277-04140020 | Employer Services Officer (ESO) role in setting up employer withholding (EW) linking |
| 277-04140030 | Service Support Officer (SSO) role in removing invalid links from Cuba |
| 277-04150000 | Employer Withholding (EW) - Election for EW not to apply (CS) |
| 277-04160000 | Manual Cash reconciliation for Child Support payments - Payment Services team |
| 277-04170000 | Employer withholding reconciliation and top up |
| 277-04180000 | Employer/Organisation debt repayment (CS) |
| 277-04190000 | Employers that have gone into liquidation |
| 277-04200000 | Recovering a Child Support debt from a Family Tax Benefit (FTB) |
| 277-04210000 | Child Support's information gathering powers |
| 277-04220000 | Debt Enforcement referrals |
| 277-04220010 | Guidelines prior to referring Child Support customers for debt enforcement |
| 277-04220030 | Taking a Child Support customer to court |
| 277-04220040 | Monitoring orders and case management after court, including enforcing orders |
| 277-04220050 | Managing Child Support customer Debt Enforcement referrals |
| 277-04230000 | Non-agency payment (NAP) |
| 277-04240000 | Non-pursuit of individual Child Support debts |
| 277-04250000 | Non-pursuit of employer Child Support debts |
| 277-04260000 | Child support overpayments and other payee debt |
| 277-04260010 | Information for payers about child support overpayments |
| 277-04260030 | Using consolidated revenue to repay funds |
| 277-04270000 | Payment defaulter |
| 277-04280000 | Payment options for customers |
| 277-04290000 | Child Support late payment penalties and estimate penalties |
| 277-04300000 | Reassign or transfer a missing or incorrectly receipted child support payment |
| 277-04310000 | Recovery of debts by customers in court (CS) |
| 277-04320000 | Registrar Initiated Private Collect (RIPC) (CS) |
| 277-04330000 | Stay orders |
| 277-04340000 | Tax Refund Intercept Process (TRIP) exceptions |
| 277-04350000 | Excess cash on a Child Support customer's account |
| 277-04360000 | Financial hardship |
| 277-04370000 | External searches guide |
| 277-04380000 | Waivers for Child Support customers |
| 277-04390000 | Banks and organisations |
| 277-05000000 | Court Orders |
| 277-05010000 | Court varied assessments (CVA) including lump sum orders (CS) |
| 277-05020000 | Section 107 and Section 143 orders for Child Support customers |
| 277-05020010 | Section 107 order received by Child Support |
| 277-05020020 | Section 143 order received by Child Support |
| 277-05030000 | Stage 1 - Change in care non-enforcement (CS) |
| 277-05040000 | Stage 1 - Ending case or liability (CS) |
| 277-05040010 | An event occurs that will end a Child Support case or liability |
| 277-05050000 | Stage 1– low-income non-enforcement (LINE) period |
| 277-05060000 | Stage 1 - registrations |
| 277-05070000 | Stage 1 - variations (CS) |
| 277-05080000 | Suspending disbursements of child support |
| 277-06000000 | Disbursements |
| 277-06010000 | Disbursements of child support |
| 277-06020000 | Suspense account management |
| 277-06030000 | Stale and unpresented cheques |
| 277-07000000 | Income |
| 277-07010000 | Income processing for Child Support customers |
| 277-07010010 | Australian Taxation Office (ATO) income for Child Support customers |
| 277-07010020 | Derived income for Child Support customers |
| 277-07010030 | Deemed and Default income for Child Support customers |
| 277-07010040 | Income processing for incarcerated Child Support customers |
| 277-07010050 | Lodgement rules for income in Cuba |
| 277-07010060 | Cuba rules for Child Support customers |
| 277-07010070 | Effect of income changes for Child Support customers |
| 277-07010080 | Notify Child Support customers of income changes |
| 277-07020000 | Income processing for Child Support customers 1 July 2008 to 29 June 2011 (21 November 2012 for WA ex-nuptial cases) |
| 277-07030000 | Income processing for Child Support customers (International parents) |
| 277-07040000 | Child support estimates |
| 277-07040030 | Conversation guidelines for Child Support estimates |
| 277-07050000 | Child Support estimates review (Post 1 July 2010) |
| 277-07060000 | Child support estimates - Reconcile (from 1 July 2011) |
| 277-07060010 | Auto reconciliation procedure for child support estimates (from 1 July 2011) |
| 277-07060020 | Manual reconciliation procedure for child support estimates (from 1 July 2011) |
| 277-07060030 | Reconciling an overseas estimate (from 1 July 2011) |
| 277-07070000 | Child Support estimates (Pre 1 July 2010) |
| 277-07080000 | Child Support estimates review (Pre 1 July 2010) |
| 277-07090000 | Child Support estimates - Reconcile (Pre 1 July 2011) |
| 277-07100000 | Post separation income for Child Support parents |
| 277-07110000 | Legal notice for Child Support access to Australian Taxation Office (ATO) data and systems |
| 277-07120000 | TM 2003.04 (bulk letter mailout 2003) (CS) |
| 277-08000000 | International (CS) |
| 277-08010000 | Central Authority Address Listing for International customers |
| 277-08020000 | Registration of overseas maintenance liabilities (excluding New Zealand) |
| 277-08030000 | International Disbursements - New Zealand bulk payments out (CS) |
| 277-08040000 | International disbursements - Sweden and Slovakia bulk payments out |
| 277-08050000 | International Disbursements - Other bulk payments out |
| 277-08060000 | International Disbursements - New Zealand bulk payments in |
| 277-08070000 | International Disbursements - foreign cheque payments in |
| 277-08090000 | International Disbursements - Check transmittals being sent to NZ (CS) |
| 277-08100000 | International Disbursements - disbursements of less than AUD$50 |
| 277-08110000 | International Disbursements - Downward adjustments of payments (NZ IN) (CS) |
| 277-08120000 | International Disbursements - Invalid NZ payee addresses |
| 277-08130000 | International Disbursements - Master Address Register, WIRE/EFT and Country Specific Payment templates |
| 277-08140000 | International Disbursements - Refunds and issue of excess cash |
| 277-08150000 | International Disbursements - stale and unpresented cheques |
| 277-08170000 | New Zealand Case Management - Exchange of Information from NZIR to Child Support |
| 277-08170010 | New Zealand Case Management - Exchange of Information from Inland Revenue, New Zealand (NZIR) to Child Support Daily required tasks |
| 277-08170020 | New Zealand Case Management - Exchange of Information – Inland Revenue, New Zealand (NZIR) to Child Support - Weekly required tasks |
| 277-08170030 | New Zealand Case Management - Exchange of Information – Inland Revenue, New Zealand (NZIR) to Child Support - Annually required tasks |
| 277-08180000 | New Zealand 'In' case management - Registrations between Inland Revenue, New Zealand and Child Support |
| 277-08180020 | New Zealand 'In' case management - Registrations between NZIR and Child Support – Receiving and Registering case |
| 277-08180030 | How to finalise a registration and contact customers following a request from Inland Revenue, New Zealand (NZIR). |
| 277-08190000 | New Zealand Case Management (NZ In Case) - Amended Certificates from Inland Revenue, New Zealand (NZIR) to Child Support |
| 277-08190010 | New Zealand Case Management (NZ In Case) – Inland Revenue, New Zealand (NZIR) to Child Support - Identifying Process Method Amended Certificate |
| 277-08190020 | New Zealand Case Management (NZ In Case) - Processing Amended Certificate |
| 277-08200000 | New Zealand Case Management - Bulk Annual Assessments of Child Support – NZIR to Child Support |
| 277-08210000 | New Zealand Case Management - Withdrawals and Returns to NZIR from Child Support |
| 277-08220000 | New Zealand Case Management – Summary of Exchange of Information from Child Support to Inland Revenue, New Zealand (NZIR) |
| 277-08230000 | New Zealand Case Management (NZ Out Case) - Amended Certificates sent from Child Support to Inland Revenue, New Zealand (NZIR) |
| 277-08240000 | New Zealand Case Management (NZ Out Case) - Customer Location Requests from Child Support to Inland Revenue, New Zealand (NZIR) |
| 277-08250000 | New Zealand Case Management - Daily Exchange Spreadsheet Child Support to NZIR |
| 277-08250010 | New Zealand Case Management (NZ Out Case) – Enforcement Update Requests sent from Child Support to Inland Revenue, New Zealand (NZIR) |
| 277-08250020 | New Zealand Case Management (NZ In Case) – Requests for Amended Certificate sent from Child Support to Inland Revenue, New Zealand (NZIR) |
| 277-08250030 | New Zealand Case Management (NZ In Case) – General Withdrawal Request sent from Child Support to Inland Revenue, New Zealand (NZIR) |
| 277-08260000 | New Zealand Case Management (NZ Out Case) – Requesting an Income from Inland Revenue, New Zealand (NZIR) for Child Support |
| 277-08270000 | Phone Exchange of Information between Child Support and Inland Revenue, New Zealand (NZIR) |
| 277-08280000 | New Zealand Case Management (NZ Out Case) - Transmittal from Child Support to Inland Revenue, New Zealand (NZIR) |
| 277-08290000 | New Zealand Case Management (NZ Out Case) - Withdrawals and Returns of NZ OUT Cases from Inland Revenue, New Zealand (NZIR) to Child Support |
| 277-08300000 | Obsolete Child Support entries |
| 277-08310000 | Residency decisions for Child Support customers |
| 277-08310010 | Residency referrals for Child Support customers - Domestic Service Officer |
| 277-08310020 | Residency decisions for Child Support customers - Specialist Service Officer |
| 277-08320000 | Transmittal of Child Support information (excluding New Zealand) |
| 277-08320010 | Transmittal of Child Support information (excluding New Zealand) - Transmittal referral and decision to transmit |
| 277-08320020 | Transmittal of Child Support information (excluding New Zealand) - Contact customers and issue documents |
| 277-08320030 | Transmittal of Child Support information (excluding New Zealand) - Prepare case for transmittal |
| 277-08320040 | Transmittal of Child Support Information (excluding New Zealand) - Post transmittal |
| 277-08330000 | Responding to requests from overseas authorities (excluding New Zealand) |
| 277-09000000 | Issue Resolution (CS) |
| 277-09020010 | Written Complaints received - Child Support |
| 277-09020020 | Level 1 complaints - Child Support |
| 277-09020030 | Level 2 complaints - Child Support |
| 277-09020060 | Recording Child Support complaints and compliments in Cuba |
| 277-09030000 | Correcting errors on Child Support cases |
| 277-09030010 | Correcting a simple Child Support error |
| 277-09030020 | Correcting a complex Child Support error |
| 277-09030030 | Correcting a duplicate Child Support customer record |
| 277-09040000 | Parliamentarian complaints regarding Child Support customers |
| 277-09050000 | Ministerial complaints about Child Support customers |
| 277-09060000 | Ombudsman complaints regarding Child Support customers |
| 277-09100000 | Possible tax evasion by Child Support customers (individuals and business) |
| 277-09130000 | Policy advice escalation process (CS) |
| 277-09140000 | Technical support in Child Support |
| 277-09160000 | Solutions Gateway Team |
| 277-09170000 | Child Support Objections |
| 277-09170010 | Care objections |
| 277-09170020 | Review objection |
| 277-09170040 | Gather evidence relating to Child Support objection |
| 277-09170050 | Make decision and finalise Child Support objection |
| 277-09170060 | Child Support objection received out of time – Extension of time and Special Circumstance application |
| 277-09170070 | Summary disallow of Child Support Part 6A objections |
| 277-09180000 | Administrative Appeals Tribunal (AAT) applications against Child Support decisions |
| 277-09180010 | Administrative Appeals Tribunal (AAT) applications against Child Support objection decisions |
| 277-09180020 | Extension of time (EOT) review lodged against Child Support decisions |
| 277-09180030 | Management of files sent to the Administrative Appeals Tribunal (AAT) |
| 277-09180040 | Administrative Appeals Tribunal (AAT) submissions and requests for additional information from Child Support |
| 277-09180050 | Processing Administrative Appeals Tribunal (AAT) hearing details and additional documents |
| 277-09180060 | Administrative Appeals Tribunal (AAT) review dismissed or withdrawn |
| 277-09180070 | Processing an Administrative Appeals Tribunal (AAT) decision |
| 277-09190000 | Open exchange of information for Child Support customers |
| 277-17090700 | Variations to registered overseas maintenance liabilities (excluding New Zealand) |
| 277-17091400 | External Complaints - Child Support investigations |
| 277-17091500 | Executive correspondence about Child Support customers |
| 277-17102600 | Exceptions to the income date of effect rules in certain circumstances |
| 277-18020500 | Requests from overseas authorities to withdraw or end a case liability (excluding New Zealand) |
| 277-18030100 | Managing changes affecting a Child Support agreement |
| 277-18030101 | WA Ex-nuptial child support cases - Payee ceases to be an eligible carer with no terminating event and the agreement still applies – pre 15 May 2019 |
| 277-18052400 | WA ex-nuptial child support cases - Integrated Care |
| 277-18052401 | Recording child support care details before 1 July 2018 (15 May 2019 for WA Ex-nuptial cases) |
| 277-18052500 | Disputed care before 1 July 2018 (15 May 2019 for WA Ex-nuptial cases) |
| 277-18052501 | Change in child support care levels before 1 July 2018 (15 May 2019 for WA Ex-nuptial cases) |
| 277-18052502 | Recording child support care determinations before 1 July 2018 (15 May 2019 for WA Ex-nuptial cases) |
| 277-18052503 | Care Cuba Process Help - Care levels notified before 1 July 2018 and WA ex-nuptial child support periods |
| 277-18061448 | WA Ex-nuptial child support cases - Recovery of child support debts by payees in court |
| 277-18061455 | Suspending or ending a Child Support agreement due to care |
| 277-18061529 | WA ex-nuptial child support cases - Ending a Child Support assessment |
| 277-18061544 | WA Ex-nuptial child support cases - Section 107 and Section 143 orders for Child Support customers |
| 277-18061556 | WA ex-nuptial child support cases - Section 143 order received by Child Support |
| 277-18062240 | Notification of change in child support care before 1 July 2018 (15 May 2019 for WA ex-nuptial cases) |
| 277-18062611 | WA ex-nuptial child support cases - Terminating events (Stage 2) notified before 15 May 2019 |
| 277-19041133 | Parent Support Team |
| 277-19043010 | Manage Child Support online accounts in Pluto |
| 277-19060619 | Customer referrals and forms in Pluto |
| 277-19061048 | UNCRAM applications to establish an overseas maintenance liability |
| 277-19061108 | Applications for a child support assessment |
| 277-19061110 | Application for assessment - online applications |
| 277-19061112 | Application for assessment - phone |
| 277-19061114 | Application for assessment - non-parent carer |
| 277-19061115 | Application for assessment - contact other party |
| 277-19061119 | Application for assessment - record a decision and finalise |
| 277-19061125 | Application for assessment - search for and create a customer record |
| 277-19061127 | Add a child or relevant dependent child to an application for assessment in Pluto |
| 277-19061138 | Unlink a record from an application for assessment in Pluto |
| 277-19061144 | Application for assessment - Conversation guide |
| 277-19070242 | Initial Estimate in Pluto |
| 277-19070503 | Income Tax Declaration in Pluto |
| 277-19070505 | Manual letters in Pluto |
| 277-19070558 | Income determination in Pluto |
| 277-19091104 | Payment options in Child Support |
| 277-19091604 | Applying a special recovery condition in Pluto and Cuba |
| 277-19092517 | Documentation in Pluto and Cuba |
| 277-19093005 | Establish Employer withholding in Pluto |
| 277-19093009 | Employer withholding (EW) not to apply in Pluto |
| 277-19100230 | Update customer details in Pluto |
| 277-19100926 | Negotiate payment arrangement in Pluto |
| 277-19101811 | Residency decision in Pluto |
| 277-19121322 | Manage interactions in Pluto |
| 277-19121653 | Viewing and searching correspondence in Pluto |
| 277-20030558 | Referring overseas maintenance and paternity matters to the Attorney-General’s Department |
| 277-21111715 | Child support periods (CS Period) |
| 277-22021512 | Confirmation of death for Child Support customers |
| 277-22021514 | Customer contact following a death notification |
| 277-22021549 | Child support notification of death - Customer First processing (LPD Coding) |
| 277-22072156 | Child Support customers impacted by emergency events |
| 277-22121306 | Add a child or relevant dependent to an existing child support assessment |
| 277-24050624 | Pluto |
| 277-24061449 | Child Support customers impacted by the Douglas decision |
| 277-30000000 | Cuba |
| 277-30010000 | Cuba Help |
| 277-30010020 | Accounting Cuba Process Help |
| 277-30010030 | Agreements Cuba Process Help |
| 277-30010040 | Assessments Cuba Process Help |
| 277-30010050 | Bankruptcy Cuba Process Help |
| 277-30010060 | Care Cuba Process Help |
| 277-30010080 | Cash reconciliation Cuba Process Help |
| 277-30010090 | Centrelink deductions Cuba Process Help |
| 277-30010100 | Change of Assessment Cuba Process Help |
| 277-30010110 | Child over eighteen Cuba Process Help |
| 277-30010120 | Child Support Period Management Cuba Process Help |
| 277-30010130 | Compensation Cuba Process Help |
| 277-30010140 | Complaints handling Cuba Process Help |
| 277-30010150 | Consolidated revenue debt Cuba Process Help |
| 277-30010160 | Correspondence Cuba Process Help |
| 277-30010170 | Costs and fines Cuba Process Help |
| 277-30010180 | Overall non-care period - non-enforcement Cuba Process Help |
| 277-30010190 | Customer benefits Cuba Process Help |
| 277-30010200 | Customer receipt number Cuba Process Help |
| 277-30010210 | Customer records Cuba Process Help |
| 277-30010220 | Customer representative Cuba Process Help |
| 277-30010230 | Solutions Gateway Team (SGT) Cuba Process Help |
| 277-30010240 | Debt offset Cuba Process Help |
| 277-30010250 | Deceased customer management Cuba Process Help |
| 277-30010260 | Departure prohibition orders (DPO) Cuba Process Help |
| 277-30010270 | Discharge arrears Cuba Process Help |
| 277-30010280 | Discharge irrecoverable debt Cuba Process Help |
| 277-30010290 | Disbursement Cuba Process Help |
| 277-30010300 | Documentation Cuba Process Help |
| 277-30010310 | Eligibility Cuba Process Help |
| 277-30010320 | Liquidation Cuba Process Help |
| 277-30010330 | Estimates Cuba Process Help |
| 277-30010340 | Fixed annual rate (FAR) not to apply Cuba Process Help |
| 277-30010360 | Income Cuba Process Help |
| 277-30010370 | Application for collection Cuba Process Help |
| 277-30010380 | Intray management Cuba Process Help |
| 277-30010390 | IVR Maintenance Cuba Process Help |
| 277-30010400 | Letters Cuba Process Help |
| 277-30010420 | Non Agency Payments (NAP) Cuba Process Help |
| 277-30010430 | Non pursuit of debt Cuba Process Help |
| 277-30010440 | Objections Cuba Process Help |
| 277-30010450 | Overpayments Cuba Process Help |
| 277-30010460 | Payment arrangements Cuba Process Help |
| 277-30010470 | Penalties Cuba Process help |
| 277-30010480 | Personalised Services Cuba Process Help |
| 277-30010490 | Post Separation Income (PSI) Cuba Process Help |
| 277-30010500 | Privacy incidents Cuba Process Help |
| 277-30010510 | Products and services Cuba Process Help |
| 277-30010520 | Reassign a payment Cuba Process Help |
| 277-30010530 | Reduce a Minimum Annual Rate (MAR) to nil Cuba Process Help |
| 277-30010540 | Refunds Cuba Process Help |
| 277-30010550 | Relationship Cuba Process Help |
| 277-30010560 | Reverse cases Cuba Process Help |
| 277-30010570 | Section 120/161 notice Cuba Process Help |
| 277-30010580 | Section 72A, 72B and 72AC notices Cuba Process Help |
| 277-30010590 | Sensitive issue management Cuba Process Help |
| 277-30010600 | Specialised Client Services (SCS) information Cuba Process Help |
| 277-30010610 | Suspense account management Cuba Process Help |
| 277-30010620 | Technical support Cuba Process Help |
| 277-30010630 | Transfer or lock a customer Cuba Process Help |
| 277-30010640 | Tax Refund Intercept Process (TRIP) Cuba Process Help |
| 277-30010650 | Waiver Cuba Process Help |
| 277-30010660 | Care intrays Cuba Process Help |
| 277-30010670 | Employer Reconciliation Reports (ERRs) for non STP employers Cuba Process Help |
| 277-30010680 | Employer withholding (linking) Cuba Process Help |
| 277-30010690 | Maintain Employer/Organisation Record Cuba Process Help |
| 277-30010700 | Organisation contacts Cuba Process Help |
| 277-30010710 | Organisation payment arrangements Cuba Process Help |
| 277-30010720 | Reconcile section 72A payments (from manual or non STP employers) Cuba Process Help |
| 277-30010730 | Elections for Employer Withholding (EW) not to apply Cuba Process Help |
| 277-30010740 | International penalties Cuba Process Help |
| 277-30010750 | International transmittals Cuba Process Help |
| 277-30010760 | Request report Cuba Process Help |
| 277-30010770 | Residency Cuba Process Help |
| 277-30010780 | Low-income non-enforcement (LINE) period Cuba Process Help |
| 277-30010790 | Opt out election Cuba Process Help |
| 277-30010800 | CSAOnline accounts Cuba Process Help |
| 277-30010810 | CSAOnline secure message Cuba Process Help |
| 277-30010820 | Debt enforcement Cuba Process Help |
| 277-50000000 | Initial contact and identification of services for recently separated parents |
| 277-50010000 | Identifying a package of services for customers recently separated or divorced |
| 277-50020000 | Initial contact by customer claiming child support |
| 277-50040000 | Claims for Family Tax Benefit (FTB) for recently separated customers |
| 277-50070020 | Assessment of circumstances for a couple separated due to illness |
| 277-50080000 | Change in relationship status from partnered to single |
| 277-50080050 | Family Tax Benefit (FTB), Parental Leave Pay (PPL) and/or Child Care Subsidy (CCS) customer separates |
| 277-51000000 | Administering the Maintenance Action Test (MAT) and Maintenance Income Test (MIT) for Family Tax Benefit (FTB) |
| 277-51010000 | Helping customers apply for child support through Centrelink |
| 277-51010010 | Applications for child support assessment through Centrelink |
| 277-51010020 | Centrelink action on proving parentage for child support |
| 277-51010030 | Parent advises Centrelink they want to pay child support |
| 277-51010040 | Centrelink action when an application for child support assessment is rejected by Child Support |
| 277-51020000 | The Child Support Scheme information for Centrelink |
| 277-51020010 | Who can apply for child support? |
| 277-51020030 | Child support deductions from income support payments |
| 277-51030000 | Private collection information for Centrelink staff |
| 277-51030010 | Recording private maintenance income on Centrelink systems |
| 277-51040000 | Child Support collection information for Centrelink staff |
| 277-51040010 | Applying for Child Support collection and effect on Family Tax Benefit (FTB) |
| 277-51040020 | Centrelink action for Child Support Prescribed Income Test for a Stage 1 customer |
| 277-51040030 | Centrelink action when a Child Support collection customer is owed or receives child support arrears |
| 277-51040040 | Child support debt recovery from Family Tax Benefit (FTB) |
| 277-51050000 | How to group children on a customer's Family Tax Benefit (FTB) record |
| 277-51060000 | Where to find child support information on Centrelink systems |
| 277-51060010 | Finding old FAM (pre July 2000) maintenance information on Centrelink systems |
| 277-51070000 | Maintenance Action Test (MAT) for Family Tax Benefit (FTB) customers |
| 277-51070020 | Recording child support details for a previous year Family Tax Benefit (FTB) claim in Customer First |
| 277-51070030 | Maintenance Action Test (MAT) codes |
| 277-51070040 | Family Tax Benefit (FTB) and child support for children born as a result of a surrogacy arrangement or via artificial conception procedure (including children of same-sex couples) |
| 277-51070050 | Family Tax Benefit (FTB) customers with court order or a court registered agreement |
| 277-51070060 | Family Tax Benefit (FTB) customer not receiving full child support entitlement privately |
| 277-51070070 | Customer cannot make private arrangement for Stage 1 child - Maintenance Action Test (MAT) |
| 277-51070080 | Maintenance Action Test (MAT) for customers with shared care |
| 277-51070090 | Exemptions from seeking child support for Family Tax Benefit (FTB) customers |
| 277-51070100 | Backdating a Maintenance Action Test (MAT) exemption to take action to receive child support prior to 1 July of the previous financial year |
| 277-51070110 | Referrals to legal advice for action to obtain child support to satisfy the Maintenance Action Test (MAT) |
| 277-51070120 | Increasing Family Tax Benefit (FTB) Part A after action has been taken to obtain child support |
| 277-51070130 | Action to obtain child support when the paying parent is overseas - Maintenance Action Test (MAT) |
| 277-51070140 | Checking reasonable action has been taken to obtain child support for Family Tax Benefit (FTB) past period claims |
| 277-51080000 | Maintenance Income Test (MIT) for Family Tax Benefit (FTB) |
| 277-51080010 | Determining if a payment is child support/maintenance income for Family Tax Benefit (FTB) |
| 277-51080020 | Family Tax Benefit (FTB) customer receives spousal maintenance |
| 277-51080030 | Modified Entitlement Method |
| 277-51080040 | Relevant period for maintenance for Maintenance Income Test (MIT) |
| 277-51080050 | Entitlement Method |
| 277-51080060 | Disbursement Method |
| 277-51090000 | Child support agreements and Family Tax Benefit (FTB) |
| 277-51090010 | Family Tax Benefit (FTB) customer wants to register a child support agreement |
| 277-51100000 | Non-cash maintenance income assessment for Family Tax Benefit (FTB) |
| 277-51100010 | Maintenance income: accommodation expenses |
| 277-51100020 | Maintenance income: motor vehicle expenses |
| 277-51100030 | Maintenance income: health expenses |
| 277-51100040 | Maintenance income: loan repayments |
| 277-51100050 | Maintenance income: trusts |
| 277-51110000 | Assessing capitalised maintenance income for Family Tax Benefit (FTB) |
| 277-51120000 | Assessing child support received for child disability expenses for Family Tax Benefit (FTB) |
| 277-51130000 | Ongoing contact and child support assessment for Family Tax Benefit (FTB) |
| 277-51130010 | Retrospective child support assessments and Family Tax Benefit (FTB) |
| 277-51130020 | Amending maintenance income details on the Override Maintenance Income (MNOI) screen |
| 277-51130030 | Action required when Family Tax Benefit (FTB) customer no longer entitled to child support |
| 277-51130050 | Effect on Family Tax Benefit (FTB) where the customer elects to suspend or end a child support assessment |
| 277-51130080 | Changing from Child Support collection to private collection: effect on Family Tax Benefit (FTB) |
| 277-51130090 | Child Support collection customer wants to change assessment method: effect on Family Tax Benefit (FTB) |
| 277-51130100 | Child Support collection customer advises Centrelink of direct payments from paying parent (Non-agency payment) |
| 277-51130110 | Transfer of information between Centrelink and Child Support |
| 277-51130120 | Child Support data has not loaded onto or is incorrectly affecting customer's record |
| 277-51140000 | Completing child support forms with Centrelink |
| 277-51140030 | Completing the Ending a child support assessment (CS1671) |
| 277-51140040 | Completing the Child Support Statutory Declarations (CS4649 and CS4648) |
| 277-51150000 | Mutual customer matching with Child Support |
| 277-51150010 | Linking and unlinking a child support paying parent to a Family Tax Benefit record |
| 277-51150020 | Matching a child support child between Centrelink and Child Support |
| 277-51160000 | Child support Manual Follow-up (MFU) activities and automatic reviews |
| 277-51160010 | Completing child support Manual Follow-ups (MFUs) |
| 277-51170000 | Alignment of Care Manual Follow-up (MFU) activities |
| 277-51190000 | Maintenance reconciliation for Family Tax Benefit (FTB) |
| 277-51190010 | Maintenance Income Credit (MIC) |
| 277-51190020 | Calculating and recording the Maintenance Income Credit (MIC) for Family Tax Benefit (FTB) lump sum claims |
| 277-51190030 | Explaining Family Tax Benefit (FTB) reconciliation overpayments due to child support issues |
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