Completing child support Manual Follow-ups (MFUs) 277-51160010
Expand allThis document outlines the action required by Service Officers to complete reviews that are generated on customers' records to prompt the follow-up of action to obtain child support for a customer receiving Family Tax Benefit (FTB).
Actioning reviews
It is important that the review is processed as soon as possible. In some cases a further automatic review is set to limit the customer's FTB Part A rate for the child to the base rate if the action to obtain child support details are not updated on the customer's record as part of the manual follow up.
Action will vary depending on the type of review, but can include:
- checking to see if the current maintenance action details are correct
- checking to see if a data mismatch with the Child Support Master Program is preventing data being transferred correctly
- contacting the customer to advise what action they need to take, or to find out what action to obtain child support they have taken
- referring the case to a Social Worker to review an exemption from seeking child support
- updating maintenance action details if these are incorrect or if the customer has taken reasonable steps to obtain child support
In some cases, details will need to be referred to the Child Support Unit to ensure that child support details on the customer's record are correct.
Related links
Child support Manual Follow-up (MFU) activities and automatic reviews
Mutual customer matching with Child Support