Skip to navigation Skip to content
Expand/Collapse all sectionsExpand all


Older Australians content


File NameTitle
065-01000000Initial contact and identification of services for Older Australians
065-01010000Initial contact by a customer who has retired or is about to retire
065-01010020Initial contact by customers registering for Pension Bonus Scheme (PBS)
065-01010030Initial contact to claim Pension Bonus Payment (PBP)
065-01010040Initial contact by customers claiming Pension Bonus Bereavement Payment (PBBP)
065-01010050Initial contact by customers claiming Commonwealth Seniors Health Card (CSHC)
065-01010060Initial contact by customers applying for the Home Equity Access Scheme (HEAS)
065-01010070Aged care - initial contact
065-01050000State Seniors Cards
065-03000000Age Pension
065-03010000Claiming and re-claiming Age Pension
065-03010020Transfer to Age Pension
065-03030000Assessing Age Pension claims and transfers
065-03030010Processing transfers to Age Pension
065-03030030Rejecting a claim for Age Pension
065-03030050Processing claims for Age Pension and Pension Bonus
065-03040000Qualification for Age Pension
065-03040010Residence assessment for customers claiming Age Pension
065-03050000Rate of Age Pension
065-03060000Change of circumstances for Age Pension customers
065-03060010Commencing or returning to work for Age Pension
065-03070000Age Pension customer going overseas
065-03080000Age Pension cancellations, suspensions, rejections and restorations
065-03080010Cancellation, suspension and rejection reason codes for Age Pension
065-03080020Suspension of Age Pension
065-03080030Restoration of Age Pension
065-03080040Cancellation of Age Pension
065-03090000Other payments and supplementary benefits that may be claimed by Older Australians
065-04000000Age Pension (Blind) overview
065-04010000Age Pension (Blind) transfer provisions
065-04020000Assessing Age Pension (Blind) claims
065-04030000Qualification for Age Pension (Blind)
065-04040000Rate of Age Pension (Blind)
065-05000000Aged Care
065-05020000Accommodation rules summary for seniors and aged care
065-05020020Aged care fees and charges - accommodation payments
065-05030000Aged care financial hardship assistance - overview
065-05030010Aged care financial hardship assistance - assessment
065-05050000Rent Assistance (RA) and change of address to and from aged care
065-06000000Commonwealth Seniors Health Card (CSHC)
065-06010000Claiming Commonwealth Seniors Health Card (CSHC)
065-06010010Re-claim for a Commonwealth Seniors Health Card (CSHC)
065-06010020Re-claiming a Commonwealth Seniors Health Card (CSHC) (including verbal re-claims) after a portability cancellation
065-06020020Completing a re-claim for a Commonwealth Seniors Health Card
065-06030000Assessing Commonwealth Seniors Health Card (CSHC) claims
065-06030010Tax File Number (TFN) for Commonwealth Seniors Health Card (CSHC)
065-06030020Commonwealth Seniors Health Card (CSHC) income test and reference tax year
065-06030030Lodgement of the Notice of Assessment (NOA) and other evidence of income for Commonwealth Seniors Health Card (CSHC)
065-06030040Rejecting a claim for Commonwealth Seniors Health Card (CSHC)
065-06040000Eligibility for Commonwealth Seniors Health Card
065-06040010Residence assessment for customers claiming Commonwealth Seniors Health Card (CSHC)
065-06060010Cancellation and rejection codes for Commonwealth Seniors Health Card (CSHC)
065-06060020Cancellation of Commonwealth Seniors Health Card (CSHC)
065-06060030Restoration of Commonwealth Seniors Health Card (CSHC)
065-07000000Pension Bonus Scheme (PBS)
065-07010000Claiming the Pension Bonus
065-07010010Registration for Pension Bonus Scheme (PBS)
065-07010020Issue of Evidentiary Certificate for the Pension Bonus Scheme (PBS)
065-07010030Return and processing of Pension Bonus letters
065-07010040Pension Bonus Top-up Payment (PBTP)
065-07020020Completing the Claim for Pension Bonus Bereavement Payment (SA388)
065-07030000Assessing Pension Bonus claims
065-07030010Calculating a Pension Bonus
065-07030020Non-accruing membership of the Pension Bonus Scheme (PBS)
065-07030030Accruing membership of the Pension Bonus Scheme (PBS)
065-07030040Qualification and assessment of Pension Bonus Payment (PBP)
065-07030050Qualification and assessment of Pension Bonus Bereavement Payment
065-07040000Qualification for Pension Bonus payments
065-07050000Pension Bonus Scheme rejections and cancellations
065-07050010Cancellation and rejection codes for Pension Bonus Scheme (PBS)
065-07050020Cancellation of membership for Pension Bonus Scheme (PBS)
065-08000000Home Equity Access Scheme (HEAS)
065-08020010Assessing Home Equity Access Scheme (HEAS) applications
065-08020020Security for the Home Equity Access Scheme (HEAS)
065-08020030Initiating recovery of a Home Equity Access Scheme (HEAS) outstanding loan amount
065-08020040Repayment of Home Equity Access Scheme (HEAS) loans
065-08020050Settlement of Home Equity Access Scheme (HEAS) loan amounts
065-08020060Home Equity Access Scheme (HEAS) reviews
065-09000000Aged care means assessment
065-09010040Aged Care Reviews – Residential Care Pre 1 July 2014 - processing reviews and reassessments
065-09030010Aged Care means assessment – Rental income from principal home
065-09030070Aged care reviews – manual follow-ups
065-10000000Wife Pension (WP)
065-11000000Accommodation choices for older Australians
065-11010000Retirement villages
065-11010010Assessment of entry contribution
065-11020000Supported Residential Services (SRS)
065-12000000Other financial assistance and services for Older Australians
065-13000000Aged Care program for service providers
065-13010000Home Care Packages program
065-13010010Unspent home care amounts
065-13020000Residential Care program
065-13020010Residential respite care, subsidies and supplements
065-13030000Transition Care Programme
065-13040000Supplements in Aged Care program for service providers
065-13040010Accommodation supplements for residential aged care services
065-13040020Dementia and Cognition Supplement for aged care services
065-13040030Homeless supplement for aged care services
065-13040040Oxygen and Enteral Feeding Supplement for aged care services
065-13040060Veterans' Supplement for aged care services
065-13040070Viability Supplement for aged care services
065-13040080Workforce Supplement for aged care services
065-13050000Aged Care Assessment Teams (ACAT)
065-13060000Aged care forms for service providers
065-13060010Aged care care assessments and approvals
065-13060020Aged Care Funding Instrument (ACFI) form
065-13060030Home care monthly claim form
065-13060040Residential care monthly claims
065-13060050Aged Care Entry Record (ACER) form
065-13060060Aged care request for a nominee or executor
065-13060080Return or redirect forms for aged care services
065-13070020Manage aged care service details
065-13070030Manage aged care recipient records
065-13070040Reviewable decisions under the Aged Care Act 1997
065-13090010Online claiming registration process for aged care providers
065-13090040Process residential aged care held event management in the Aged Care Staff Portal (ACSP)
065-13090050Aged Care Web Services and Aged Care Provider Portal (ACPP)
065-13100000Payments in Aged Care programme for service providers
065-13100010Advances for residential and flexible aged care services
065-13100020Process manual adjustments for aged care services
065-13100030Bank account details for aged care services
065-13100040Payment statements for aged care services
065-13100070Debt recovery in Aged Care program for service providers
065-13110000Aged care systems and data exchange
065-13110010SPARC access in the Aged Care program
065-13110040ACMPS access requests and user guide
065-13110070Aged Care Education and Training Incentive (ACETI) program
065-13120000Residential care reports in Aged Care program
065-13130000Emergency events and aged care service providers
065-13150000Short-Term Restorative Care (STRC) Programme
065-18052200Maintain claims in Aged Care Management Payment System (ACMPS)
065-18082027Aged care means assessment - residential care post 1 July 2014 - post-entry
065-18082138Aged care means assessment - home care post-entry
065-18082318Aged care means assessment - residential care post 1 July 2014 - pre-entry
065-18082330Aged care means assessment - home care pre-entry
065-18102618Aged care means assessment – preliminary checks
065-18102915Processing Commonwealth Seniors Health Card (CSHC) claims
065-18112907Advances in the Aged Care Management Payments System (ACMPS)
065-18112915Maintain provider details in the Aged Care Management Payment System (ACMPS)
065-18120416Aged care means assessment - home ownership and real estate estimates
065-18120525Sanctions for aged care service providers
065-18120742Aged care means assessment – protected person
065-18121834Aged Care Reviews
065-19041545Aged care means assessment – manual means assessment
065-19041642Eligibility for the Home Equity Access Scheme (HEAS)
065-19041705Aged care means assessment – residential care pre 1 July 2014 - income assessment
065-19042305Aged care means assessment - residential care pre 1 July 2014 - assets assessment
065-19060321Home Equity Access Scheme (HEAS) cancellation, restorations and rejections
065-19060355Processing claims for Home Equity Access Scheme (HEAS)
065-19060359Claiming a Home Equity Access Scheme (HEAS) loan
065-19062519Transfer of the Home Equity Access Scheme (HEAS) debt based on Court Order
065-19070940Profiling and manual refresh of aged care means assessment data
065-19090420Aged care records remediation
065-19102857ACMPS actioning CLK/DVA potential match requests
065-19103005Aged Care fees and charges – care subsidy reduction to zero
065-19103017Aged Care – fees and charges
065-19103046Aged Care fees and payments – annual and lifetime caps
065-19111818Matching new care recipients via External Customer Match Listing (ECML)
065-19112131Aged Care Staff-Assist Portal (ACSAP)
065-19112638Aged Care Provider Portal (ACPP)
065-20010613Aged care reviews – manual adjustments for care recipients - overview
065-20010631Aged care reviews - manual adjustments for pre 1 July 2014 residential care
065-20010651Aged Care Reviews – Manual adjustments for home care recipients
065-20010653Aged care reviews - manual adjustments for post 1 July 2014 residential care
065-20020620Bulk orders of aged care means assessment forms for providers
065-20033026Aged Care Staff Portal (ACSP) - access and using various menus in the home page
065-20062953Aged care reviews – Monthly Reviews
065-20063010Aged care reviews - ad hoc reviews
065-20072219Aged Care Provider Portal (ACPP) self service
065-20081135Income Tested Care Fee (ITCF) remediation for pre-delimiter and/or deceased care recipients for aged care services
065-20081738Aged care COVID-19 support supplement for residential aged care services
065-20082034Aged care reviews – departure reviews
065-20082042Aged care reviews – reassessments and updates
065-20082114Perform telephone security checks for aged care services
065-20092551Aged care financial hardship assistance
065-20110349Aged care letters
065-20120123New, combine, sales, closure and transfer processes for aged care services
065-21050336ACMPS means assessment data from different sources
065-21050421HSDD escalation process for aged care calculation cost of care (means assessment) related issues
065-21050527Online Carer and/or Close Relative Assessment
065-21050552Opting in to the post 1 July 2014 aged care means assessment arrangements
065-21052139Aged care letters - creating manual letters
065-21052152Aged care letters – viewing and reissuing
065-21062311Aged care residential care support supplement
065-21081637My Aged Care General Service Offer (MACGSO)
065-21081646Aged Care Specialist Officers (ACSOs)
065-21081745Home care account
065-21102659Basic Daily Fee (BDF) supplement for residential aged care services
065-21112627Change of circumstances – Home Equity Access Scheme (HEAS)
065-22010415Aged care financial hardship assistance – review/cease/revoke
065-22022446Aged care – correction to resident status
065-22030333Return to sender (RTS) mail for aged care services
065-22040400Aged Care Staff Portal (ACSP) – Care Recipient in Context (CRiC)
065-22040403Aged Care Staff Portal (ACSP) – Managing provider and service user details
065-22040405Aged Care Staff Portal (ACSP) – Service in Context
065-22051321Advance payments for Home Equity Access Scheme (HEAS) loans
065-22063018Aged Care Staff Portal (ACSP) - Residential aged care reviews
065-22071842Aged Care Staff Portal (ACSP) – Letter management
065-22080124Aged care – DVA care recipients
065-22080133Aged care DVA - referral process
065-22080238Aged Care Staff Portal (ACSP) - Residential aged care financial hardship assistance
065-22081002Requesting external users’ access to the Aged Care Staff Portal (ACSP)
065-22092115Aged Care – Australian National Aged Care Classification (AN-ACC)
065-23011351Aged Care leave
065-23060820Residential Care Hotelling Supplement for aged care services
065-2306082824/7 Registered Nurse Supplement for aged care services
065-23070559Aged Care Staff Portal (ACSP) - Management and allocation of work items
065-23110704Aged care System for the Payment of Aged Residential Care (SPARC) data requests
065-24010833Aged Care Outbreak Management Support (ACOMS) Supplement
065-24031832Aged care means assessment – progress of means assessment
065-24092358Signature requirements for Aged Care forms