File Name | Title |
065-01000000 | Initial contact and identification of services for Older Australians |
065-01010000 | Initial contact by a customer who has retired or is about to retire |
065-01010020 | Initial contact by customers registering for Pension Bonus Scheme (PBS) |
065-01010030 | Initial contact to claim Pension Bonus Payment (PBP) |
065-01010040 | Initial contact by customers claiming Pension Bonus Bereavement Payment (PBBP) |
065-01010050 | Initial contact by customers claiming Commonwealth Seniors Health Card (CSHC) |
065-01010060 | Initial contact by customers applying for the Home Equity Access Scheme (HEAS) |
065-01010070 | Aged care - initial contact |
065-01050000 | State Seniors Cards |
065-03000000 | Age Pension |
065-03010000 | Claiming and re-claiming Age Pension |
065-03010020 | Transfer to Age Pension |
065-03030000 | Assessing Age Pension claims and transfers |
065-03030010 | Processing transfers to Age Pension |
065-03030030 | Rejecting a claim for Age Pension |
065-03030050 | Processing claims for Age Pension and Pension Bonus |
065-03040000 | Qualification for Age Pension |
065-03040010 | Residence assessment for customers claiming Age Pension |
065-03050000 | Rate of Age Pension |
065-03060000 | Change of circumstances for Age Pension customers |
065-03060010 | Commencing or returning to work for Age Pension |
065-03070000 | Age Pension customer going overseas |
065-03080000 | Age Pension cancellations, suspensions, rejections and restorations |
065-03080010 | Cancellation, suspension and rejection reason codes for Age Pension |
065-03080020 | Suspension of Age Pension |
065-03080030 | Restoration of Age Pension |
065-03080040 | Cancellation of Age Pension |
065-03090000 | Other payments and supplementary benefits that may be claimed by Older Australians |
065-04000000 | Age Pension (Blind) overview |
065-04010000 | Age Pension (Blind) transfer provisions |
065-04020000 | Assessing Age Pension (Blind) claims |
065-04030000 | Qualification for Age Pension (Blind) |
065-04040000 | Rate of Age Pension (Blind) |
065-05000000 | Aged Care |
065-05020000 | Accommodation rules summary for seniors and aged care |
065-05020020 | Aged care fees and charges - accommodation payments |
065-05030000 | Aged care financial hardship assistance - overview |
065-05030010 | Aged care financial hardship assistance - assessment |
065-05050000 | Rent Assistance (RA) and change of address to and from aged care |
065-06000000 | Commonwealth Seniors Health Card (CSHC) |
065-06010000 | Claiming Commonwealth Seniors Health Card (CSHC) |
065-06010010 | Re-claim for a Commonwealth Seniors Health Card (CSHC) |
065-06010020 | Re-claiming a Commonwealth Seniors Health Card (CSHC) (including verbal re-claims) after a portability cancellation |
065-06020020 | Completing a re-claim for a Commonwealth Seniors Health Card |
065-06030000 | Assessing Commonwealth Seniors Health Card (CSHC) claims |
065-06030010 | Tax File Number (TFN) for Commonwealth Seniors Health Card (CSHC) |
065-06030020 | Commonwealth Seniors Health Card (CSHC) income test and reference tax year |
065-06030030 | Lodgement of the Notice of Assessment (NOA) and other evidence of income for Commonwealth Seniors Health Card (CSHC) |
065-06030040 | Rejecting a claim for Commonwealth Seniors Health Card (CSHC) |
065-06040000 | Eligibility for Commonwealth Seniors Health Card |
065-06040010 | Residence assessment for customers claiming Commonwealth Seniors Health Card (CSHC) |
065-06060010 | Cancellation and rejection codes for Commonwealth Seniors Health Card (CSHC) |
065-06060020 | Cancellation of Commonwealth Seniors Health Card (CSHC) |
065-06060030 | Restoration of Commonwealth Seniors Health Card (CSHC) |
065-07000000 | Pension Bonus Scheme (PBS) |
065-07010000 | Claiming the Pension Bonus |
065-07010010 | Registration for Pension Bonus Scheme (PBS) |
065-07010020 | Issue of Evidentiary Certificate for the Pension Bonus Scheme (PBS) |
065-07010030 | Return and processing of Pension Bonus letters |
065-07010040 | Pension Bonus Top-up Payment (PBTP) |
065-07020020 | Completing the Claim for Pension Bonus Bereavement Payment (SA388) |
065-07030000 | Assessing Pension Bonus claims |
065-07030010 | Calculating a Pension Bonus |
065-07030020 | Non-accruing membership of the Pension Bonus Scheme (PBS) |
065-07030030 | Accruing membership of the Pension Bonus Scheme (PBS) |
065-07030040 | Qualification and assessment of Pension Bonus Payment (PBP) |
065-07030050 | Qualification and assessment of Pension Bonus Bereavement Payment |
065-07040000 | Qualification for Pension Bonus payments |
065-07050000 | Pension Bonus Scheme rejections and cancellations |
065-07050010 | Cancellation and rejection codes for Pension Bonus Scheme (PBS) |
065-07050020 | Cancellation of membership for Pension Bonus Scheme (PBS) |
065-08000000 | Home Equity Access Scheme (HEAS) |
065-08020010 | Assessing Home Equity Access Scheme (HEAS) applications |
065-08020020 | Security for the Home Equity Access Scheme (HEAS) |
065-08020030 | Initiating recovery of a Home Equity Access Scheme (HEAS) outstanding loan amount |
065-08020040 | Repayment of Home Equity Access Scheme (HEAS) loans |
065-08020050 | Settlement of Home Equity Access Scheme (HEAS) loan amounts |
065-08020060 | Home Equity Access Scheme (HEAS) reviews |
065-09000000 | Aged care means assessment |
065-09010040 | Aged Care Reviews – Residential Care Pre 1 July 2014 - processing reviews and reassessments |
065-09030010 | Aged Care means assessment – Rental income from principal home |
065-09030070 | Aged care reviews – manual follow-ups |
065-10000000 | Wife Pension (WP) |
065-11000000 | Accommodation choices for older Australians |
065-11010000 | Retirement villages |
065-11010010 | Assessment of entry contribution |
065-11020000 | Supported Residential Services (SRS) |
065-12000000 | Other financial assistance and services for Older Australians |
065-13000000 | Aged Care program for service providers |
065-13010000 | Home Care Packages program |
065-13010010 | Unspent home care amounts |
065-13020000 | Residential Care program |
065-13020010 | Residential respite care, subsidies and supplements |
065-13030000 | Transition Care Programme |
065-13040000 | Supplements in Aged Care program for service providers |
065-13040010 | Accommodation supplements for residential aged care services |
065-13040020 | Dementia and Cognition Supplement for aged care services |
065-13040030 | Homeless supplement for aged care services |
065-13040040 | Oxygen and Enteral Feeding Supplement for aged care services |
065-13040060 | Veterans' Supplement for aged care services |
065-13040070 | Viability Supplement for aged care services |
065-13040080 | Workforce Supplement for aged care services |
065-13050000 | Aged Care Assessment Teams (ACAT) |
065-13060000 | Aged care forms for service providers |
065-13060010 | Aged care care assessments and approvals |
065-13060020 | Aged Care Funding Instrument (ACFI) form |
065-13060030 | Home care monthly claim form |
065-13060040 | Residential care monthly claims |
065-13060050 | Aged Care Entry Record (ACER) form |
065-13060060 | Aged care request for a nominee or executor |
065-13060080 | Return or redirect forms for aged care services |
065-13070020 | Manage aged care service details |
065-13070030 | Manage aged care recipient records |
065-13070040 | Reviewable decisions under the Aged Care Act 1997 |
065-13090010 | Online claiming registration process for aged care providers |
065-13090040 | Process residential aged care held event management in the Aged Care Staff Portal (ACSP) |
065-13090050 | Aged Care Web Services and Aged Care Provider Portal (ACPP) |
065-13100000 | Payments in Aged Care programme for service providers |
065-13100010 | Advances for residential and flexible aged care services |
065-13100020 | Process manual adjustments for aged care services |
065-13100030 | Bank account details for aged care services |
065-13100040 | Payment statements for aged care services |
065-13100070 | Debt recovery in Aged Care program for service providers |
065-13110000 | Aged care systems and data exchange |
065-13110010 | SPARC access in the Aged Care program |
065-13110040 | ACMPS access requests and user guide |
065-13110070 | Aged Care Education and Training Incentive (ACETI) program |
065-13120000 | Residential care reports in Aged Care program |
065-13130000 | Emergency events and aged care service providers |
065-13150000 | Short-Term Restorative Care (STRC) Programme |
065-18052200 | Maintain claims in Aged Care Management Payment System (ACMPS) |
065-18082027 | Aged care means assessment - residential care post 1 July 2014 - post-entry |
065-18082138 | Aged care means assessment - home care post-entry |
065-18082318 | Aged care means assessment - residential care post 1 July 2014 - pre-entry |
065-18082330 | Aged care means assessment - home care pre-entry |
065-18102618 | Aged care means assessment – preliminary checks |
065-18102915 | Processing Commonwealth Seniors Health Card (CSHC) claims |
065-18112907 | Advances in the Aged Care Management Payments System (ACMPS) |
065-18112915 | Maintain provider details in the Aged Care Management Payment System (ACMPS) |
065-18120416 | Aged care means assessment - home ownership and real estate estimates |
065-18120525 | Sanctions for aged care service providers |
065-18120742 | Aged care means assessment – protected person |
065-18121834 | Aged Care Reviews |
065-19041545 | Aged care means assessment – manual means assessment |
065-19041642 | Eligibility for the Home Equity Access Scheme (HEAS) |
065-19041705 | Aged care means assessment – residential care pre 1 July 2014 - income assessment |
065-19042305 | Aged care means assessment - residential care pre 1 July 2014 - assets assessment |
065-19060321 | Home Equity Access Scheme (HEAS) cancellation, restorations and rejections |
065-19060355 | Processing claims for Home Equity Access Scheme (HEAS) |
065-19060359 | Claiming a Home Equity Access Scheme (HEAS) loan |
065-19062519 | Transfer of the Home Equity Access Scheme (HEAS) debt based on Court Order |
065-19070940 | Profiling and manual refresh of aged care means assessment data |
065-19090420 | Aged care records remediation |
065-19102857 | ACMPS actioning CLK/DVA potential match requests |
065-19103005 | Aged Care fees and charges – care subsidy reduction to zero |
065-19103017 | Aged Care – fees and charges |
065-19103046 | Aged Care fees and payments – annual and lifetime caps |
065-19111818 | Matching new care recipients via External Customer Match Listing (ECML) |
065-19112131 | Aged Care Staff-Assist Portal (ACSAP) |
065-19112638 | Aged Care Provider Portal (ACPP) |
065-20010613 | Aged care reviews – manual adjustments for care recipients - overview |
065-20010631 | Aged care reviews - manual adjustments for pre 1 July 2014 residential care |
065-20010651 | Aged Care Reviews – Manual adjustments for home care recipients |
065-20010653 | Aged care reviews - manual adjustments for post 1 July 2014 residential care |
065-20020620 | Bulk orders of aged care means assessment forms for providers |
065-20033026 | Aged Care Staff Portal (ACSP) - access and using various menus in the home page |
065-20062953 | Aged care reviews – Monthly Reviews |
065-20063010 | Aged care reviews - ad hoc reviews |
065-20072219 | Aged Care Provider Portal (ACPP) self service |
065-20081135 | Income Tested Care Fee (ITCF) remediation for pre-delimiter and/or deceased care recipients for aged care services |
065-20081738 | Aged care COVID-19 support supplement for residential aged care services |
065-20082034 | Aged care reviews – departure reviews |
065-20082042 | Aged care reviews – reassessments and updates |
065-20082114 | Perform telephone security checks for aged care services |
065-20092551 | Aged care financial hardship assistance |
065-20110349 | Aged care letters |
065-20120123 | New, combine, sales, closure and transfer processes for aged care services |
065-21050336 | ACMPS means assessment data from different sources |
065-21050421 | HSDD escalation process for aged care calculation cost of care (means assessment) related issues |
065-21050527 | Online Carer and/or Close Relative Assessment |
065-21050552 | Opting in to the post 1 July 2014 aged care means assessment arrangements |
065-21052139 | Aged care letters - creating manual letters |
065-21052152 | Aged care letters – viewing and reissuing |
065-21062311 | Aged care residential care support supplement |
065-21081637 | My Aged Care General Service Offer (MACGSO) |
065-21081646 | Aged Care Specialist Officers (ACSOs) |
065-21081745 | Home care account |
065-21102659 | Basic Daily Fee (BDF) supplement for residential aged care services |
065-21112627 | Change of circumstances – Home Equity Access Scheme (HEAS) |
065-22010415 | Aged care financial hardship assistance – review/cease/revoke |
065-22022446 | Aged care – correction to resident status |
065-22030333 | Return to sender (RTS) mail for aged care services |
065-22040400 | Aged Care Staff Portal (ACSP) – Care Recipient in Context (CRiC) |
065-22040403 | Aged Care Staff Portal (ACSP) – Managing provider and service user details |
065-22040405 | Aged Care Staff Portal (ACSP) – Service in Context |
065-22051321 | Advance payments for Home Equity Access Scheme (HEAS) loans |
065-22063018 | Aged Care Staff Portal (ACSP) - Residential aged care reviews |
065-22071842 | Aged Care Staff Portal (ACSP) – Letter management |
065-22080124 | Aged care – DVA care recipients |
065-22080133 | Aged care DVA - referral process |
065-22080238 | Aged Care Staff Portal (ACSP) - Residential aged care financial hardship assistance |
065-22081002 | Requesting external users’ access to the Aged Care Staff Portal (ACSP) |
065-22092115 | Aged Care – Australian National Aged Care Classification (AN-ACC) |
065-23011351 | Aged Care leave |
065-23060820 | Residential Care Hotelling Supplement for aged care services |
065-23060828 | 24/7 Registered Nurse Supplement for aged care services |
065-23070559 | Aged Care Staff Portal (ACSP) - Management and allocation of work items |
065-23110704 | Aged care System for the Payment of Aged Residential Care (SPARC) data requests |
065-24010833 | Aged Care Outbreak Management Support (ACOMS) Supplement |
065-24031832 | Aged care means assessment – progress of means assessment |
065-24092358 | Signature requirements for Aged Care forms |