File Name | Title |
102-01000000 | Service Profiling and Service Updates |
102-01010000 | Service Profiling |
102-01010010 | Service Components and Service Actions |
102-01010020 | Service Components by number |
102-01010030 | Attributing Service Profiling Debts to Integrated Review System (IRS) Service Updates |
102-01020000 | Service Profiling Capability |
102-01020030 | Accessing and using the Service Profiling screens |
102-01020040 | The Profile Summary (PQS), Profile History (PQH) and Profile Details (PQD) screens |
102-01020050 | The Predictor Details (PQPD) screen |
102-01020060 | The Service Strategy (PQSS) screen |
102-01020070 | The Profile Search (PQSE) screen |
102-01020080 | Service Component Search (PQCS) and Service Component National Search (PQNS) screens |
102-01020090 | The Service Component History (PQSH) screen |
102-01020100 | The Profiling Bulk Update Facility (PQBUF) screen |
102-01020110 | The Profiling CSO Identified Circumstances (PQCIC) screen |
102-01080060 | Payment pending review (PPR) of decision to cancel Disability Support Pension (DSP) due to loss of medical qualification |
102-01090000 | Parenting Payment (PP) Service Updates |
102-01090030 | Briefing interviews or notification when youngest child is 5 years and 9 months Service Update for Parenting Payment |
102-01130000 | Principal carer of dependent children Service Updates |
102-01130010 | Principal carer participation and eligibility interview or notification for youngest child 15 years and 9 months Service Update |
102-01130020 | Principal Carers Large Family Eldest Child Review Service Update |
102-01130030 | Principal Carer Social Worker Exemption Service Update for review of family and domestic violence or Relationship Breakdowns exemptions |
102-01130040 | Principal carers large family, foster carer, home schooling, distance education or carer non-parent exemption review |
102-01130050 | Parenting exceptional circumstances review |
102-01130060 | Compulsory Participation Interview Service Update for JobSeeker Payment (JSP) and Youth Allowance (YA) principal carers when youngest child turns 16 years |
102-02000000 | About Change of circumstances |
102-03000000 | Changing address or rent details |
102-03010000 | Changing address (CLK) |
102-03010010 | Updating address details |
102-03010020 | Adding, changing or removing an email address |
102-03010030 | Temporary vacation of principal home |
102-03010040 | Permanent vacation of principal home |
102-03010050 | Vacation of principal home due to illness |
102-03010060 | Vacation of principal home to provide care |
102-03010070 | Change of address for Assistance for Isolated Children (AIC) Scheme applicants or students |
102-03010080 | Changing address for customers in care of a state guardianship authority |
102-03010090 | Change of address to an aged care home |
102-03010100 | Youth Allowance (YA) customer leaving the parental home |
102-03010110 | ABSTUDY customer leaving parental home |
102-03010120 | Returning to the parental home when independent or qualified for the away from home (AFH) rate of Youth Allowance (YA) |
102-03010130 | Returning to the parental home when in receipt of the Away from Home rate of ABSTUDY |
102-03010140 | Parents moving in with ABSTUDY or Youth Allowance (YA) customer |
102-03010150 | Change of address from an aged care home |
102-03010160 | Temporary change of address to an aged care home for respite care |
102-03020000 | Inter-environment change of address (ICoA) |
102-03020010 | Carer Payment (CP) and/or Carer Allowance (CA) inter-environment change of address |
102-03020020 | Inter-environment change of address (ICoA) transfer of a customer record |
102-03020030 | Inter-environment change of address (ICOA) transfer of a child record |
102-03020040 | Monitoring the Inter-environment Change of Address (ICoA) facility for completed transfers |
102-03020050 | Monitoring the Inter-environment Change of Address (ICoA) facility for scheduled transfers |
102-03020060 | Monitoring the Inter-environment Change of Address (ICoA) facility for started transfers |
102-03020070 | Inter-environment Change of Address (ICoA) facility problem escalation process |
102-03020080 | Inter-environment Change of Address (ICoA) facility hints |
102-03020090 | Inter-environment Change of Address (ICoA) facility edits |
102-03030030 | Temporary accommodation and Rent Assistance (RA) |
102-03030050 | Independent and dependent customers living together |
102-04010030 | Aliases and other names (legal, preferred, sex and gender diverse customers, cultural considerations etc) |
102-05000000 | Changing relationship status, dependent child or family details |
102-05010000 | Change in relationship status from single to partnered |
102-05010040 | Youth Allowance (YA) or ABSTUDY customer becomes partnered |
102-05020060 | Youth Allowance (YA) or ABSTUDY independence impacts when customer separates |
102-05030000 | The Living Arrangements question set |
102-05040000 | Changes in a customer's circumstances and effect on concession card entitlement |
102-05050000 | Dependent child changes |
102-05050010 | Child enters customer's care/custody |
102-05050020 | Child leaves customer's care/custody |
102-05050030 | Actioning Approved Care Organisation (ACO) advice of transfer, discharge or absence of a young person |
102-05050040 | Child out of care without consent |
102-05050050 | Customer advises a change to their level of care of a child |
102-05050060 | Third party advises of a change in care arrangements |
102-05050070 | Child Relationships page |
102-05050080 | Child refresh action |
102-05050090 | Change Child (CCH) screen |
102-05050100 | Child Student/Income Circumstances (CHSI) screen |
102-05050110 | Child Miscellaneous Circumstances (CHM) screen |
102-05050120 | Linking a child to a customer's record |
102-05050130 | Child update screens |
102-05050140 | Child Override/Claim (CHOC) screen |
102-05060000 | Pregnancy |
102-05080000 | Caring responsibilities |
102-05080010 | Transfer from JobSeeker Payment (JSP)/Youth Allowance (YA) to Carer Payment |
102-06000000 | Changes associated with age (CLK) |
102-06010000 | Changes associated with age of customer (CLK) |
102-06010010 | Incorrect date of birth recorded |
102-06020000 | Changes associated with age of dependent child/care receiver (CLK) |
102-06020020 | Assistance for Isolated Children (AIC) Scheme student turns 16 |
102-06020030 | Assistance for Isolated Children (AIC) Scheme student turns 19 |
102-07000000 | Ceasing, commencing or returning to study or training (CLK) |
102-07010000 | Commencing or returning to study |
102-07010010 | Youth Allowance (YA) job seeker or Australian Apprentice returning to full-time study |
102-07010030 | Youth Allowance (YA) job seekers returning to part-time study |
102-07020000 | Changing study or training details |
102-07020010 | Changing or correcting course of study for Youth Allowance, Austudy and Pensioner Education Supplement students |
102-07020020 | Changing study load from full-time to part-time or concessional study load for Youth Allowance (YA), Austudy or PES |
102-07020030 | Effect of end of course on payments for students |
102-07020040 | Payment of ABSTUDY when a student is deferring or discontinuing study before the end of the course |
102-07020050 | Payment of Youth Allowance (YA) and Austudy when a student is deferring or discontinuing study before the end of the course |
102-07020060 | Deferring or discontinuing study before end of course for Pensioner Education Supplement (PES) |
102-07020070 | Increasing study load for Austudy and Youth Allowance (YA) students |
102-07020090 | Payment of ABSTUDY when a student or Australian Apprentice becomes incapacitated |
102-07020100 | Assistance for Isolated Children (AIC) Scheme student becomes incapacitated |
102-07020110 | Austudy student or Australian Apprentice becomes incapacitated or impacted by unforeseen or extreme circumstances |
102-07020120 | Pensioner Education Supplement (PES) student becomes incapacitated |
102-07020130 | Youth Allowance (YA) student or Australian Apprentice becomes incapacitated or impacted by unforeseen or extreme circumstances |
102-07020140 | Customer will not commence full-time study for Youth Allowance (YA), Austudy and Pensioner Education Supplement (PES) |
102-07020150 | Changing or correcting course of study and/or educational institution for ABSTUDY students |
102-07020160 | Increasing study load for ABSTUDY students |
102-07020170 | Student studying outside Australia |
102-07020180 | Customer will not commence full-time study for ABSTUDY, ABSTUDY Pensioner Education Supplement (PES), Assistance for Isolated Children (AIC) and AIC PES |
102-07020190 | Changing study load from full-time to part-time or concessional study load for ABSTUDY or ABSTUDY Pensioner Education Supplement (PES) |
102-07030010 | Commencing or returning to work for ABSTUDY |
102-07030030 | Commencement of full-time work for Assistance for Isolated Children (AIC) Scheme students |
102-07030040 | Commencing or returning to work for Austudy and Youth Allowance (Students) |
102-07030080 | Commencing or returning to work for JobSeeker Payment (JSP) and Youth Allowance (job seeker) |
102-07030090 | Commencing or returning to work or self-employment Parenting Payment Partnered (PPP) |
102-07030100 | Commencing or returning to work or self-employment Parenting Payment Single (PPS) |
102-07030110 | Commencing or returning to work for Pensioner Education Supplement (PES), ABSTUDY PES and Assistance for Isolated Children (AIC) PES |
102-07030140 | Commencing or returning to work for parents/guardians of ABSTUDY customers |
102-07030150 | Commencing or returning to full-time work for parents/guardians of Assistance for Isolated Children (AIC) Scheme students |
102-07030170 | Commencing or returning to work for partners of ABSTUDY customers |
102-07030200 | Existing customer starts an Australian Apprenticeship |
102-07030210 | Customer no longer an Australian Apprentice |
102-08000000 | Changing name, sex and/or gender details |
102-08010000 | Changing the legal name of customers or their children |
102-08010010 | Customer's name incorrectly recorded |
102-08010040 | Indigenous naming conventions |
102-08020000 | Updating gender details on customer records |
102-08030000 | Commencing or returning to self-employment for JobSeeker Payment, Youth Allowance and Austudy |
102-09000000 | Ceasing, commencing or returning to employment (CLK) |
102-09010000 | Commencing or returning to work |
102-09010010 | Partner commencing or returning to work |
102-10000000 | Cancellation, Suspension, Rejection and Restoration (CLK) |
102-10010000 | Cancellation, Suspension and Rejection reason codes (CLK) |
102-10010010 | Codes for ABSTUDY cancellation, suspension and rejection |
102-10010020 | Codes for Assistance for Isolated Children (AIC) Scheme cancellation, suspension and rejection reasons |
102-10010180 | Cancellation, suspension and rejection reason codes for Newstart System (NSS) |
102-10010230 | Pensioner Education Supplement (PES), ABSTUDY PES and Assistance for Isolated Children (AIC) PES cancellation, suspension and rejection codes |
102-10020000 | Cancellation of payments |
102-10020010 | Coding a cancellation |
102-10020020 | Cancellation of ABSTUDY payments |
102-10020040 | Cancellation and debt raising of Assistance for Isolated Children (AIC) Scheme payments |
102-10020050 | Cancellation of Austudy or Youth Allowance (YA) students and Australian Apprentices |
102-10020190 | Cancellation at customer's request of JobSeeker Payment (JSP) or Youth Allowance (YA) (job seeker) |
102-10020210 | Cancellation of Parenting Payment (PP) |
102-10020240 | Cancellation of Pensioner Education Supplement (PES) and ABSTUDY PES |
102-10030000 | Suspension of payments (CLK) |
102-10030010 | Return to sender (RTS) mail for Centrelink |
102-10030020 | Suspension of ABSTUDY payments |
102-10030040 | Suspension of payments of Assistance for Isolated Children (AIC) Scheme |
102-10030120 | Suspension of Parenting Payment (PP) |
102-10030140 | Suspension of Pensioner Education Supplement (PES) and ABSTUDY PES |
102-10040000 | Restoration of payments (CLK) |
102-10040010 | Restoring payments after bank account details provided |
102-10040020 | Restoration of ABSTUDY payments |
102-10040040 | Restoration of Assistance for Isolated Children (AIC) Scheme payments |
102-10040180 | Restoration of Youth Allowance (YA) or Austudy for full-time students and Australian Apprentices |
102-10040190 | Restoration of Parenting Payment (PP) |
102-10040200 | Restoration of Pensioner Education Supplement (PES) and ABSTUDY PES |
102-10050000 | Cancellation of, or changes to qualifying payment for Pensioner Education Supplement (PES), ABSTUDY PES or Assistance for Isolated Children PES |
102-11000000 | Commencing or returning to self-employment (CLK) |
102-11010000 | Ceasing or downturn in business |
102-11090000 | ABSTUDY student or Australian Apprentice going overseas |
102-11110020 | Austudy customer going overseas |
102-11200000 | Parenting Payment Partnered (PPP) customer and/or child going overseas |
102-11210000 | Parenting Payment Single (PPS) customer and/or child going overseas |
102-11280000 | Youth Allowance (YA) customer going overseas |
102-12000000 | Prison admission process and claims during incarceration |
102-12010000 | Leave of absence from prison |
102-13000000 | Centrelink Customer Reference Numbers (CRN) |
102-13010000 | Centrelink customer requests a new Customer Reference Number (CRN) |
102-13020000 | Types of Centrelink records |
102-13020010 | Centrelink customer has multiple Customer Reference Numbers (CRN) |
102-13020020 | Actioning multiple Centrelink Customer Reference Numbers (CRNs) |
102-13020030 | Deletion or end date of intertwined Centrelink child to parent (CHI/PAR) links |
102-13030000 | Centrelink Multiple Match List (MML) screen |
102-13030030 | Deleting or undeleting a Centrelink Customer Reference Number (CRN) |
102-13030050 | Deletion of Centrelink Child to Parent (CHI/PAR) links |
102-13030070 | Identifying a customer's primary Centrelink Customer Reference Number (CRN) |
102-13030080 | Same Centrelink customer assessment |
102-13030090 | Centrelink Restricted Update Record |
102-13030100 | Centrelink intertwined records processing |
102-13030110 | End date of Centrelink Child to Parent (CHI/PAR) links |
102-13030120 | Multiple Centrelink child CRN checks and cleansing |
102-13040000 | Data Quality Unit (DQU) CLI/MLC process for multiples |
102-13050000 | Intertwined Centrelink records |
102-13060000 | Centrelink spurious records |
102-15010000 | Repayment of Student Financial Supplement Scheme (SFSS) loans |
102-15010010 | Repayment of Financial Supplement loan (FSL) prior to transfer to the Australian Taxation Office (ATO) |
102-15010020 | Repayment of Financial Supplement loan (FSL) after transfer to the Australian Taxation Office (ATO) |
102-15010030 | Dealing with disputed Financial Supplement Loan (FSL) repayments |
102-15010040 | Excess repayment of Financial Supplement Loan (FSL) |
102-15010050 | Effect of bankruptcy on Financial Supplement Loan (FSL) prior to transfer to the Australian Taxation Office (ATO) |
102-15010060 | Effect of bankruptcy on Financial Supplement Loan (FSL) after transfer to the Australian Taxation Office (ATO) |
102-15010070 | Reissuing annual Financial Supplement Loan (FSL) statements |
102-15010080 | Accessing details of Financial Supplement Loans (FSLs) |
102-15010100 | Effect of death of customer on Financial Supplement loan (FSL) after transfer to the Australian Taxation Office (ATO) |
102-16000000 | Incarcerated Customer Services |
102-17010000 | Mutual obligation requirements for principal carers |
102-17010010 | Voluntary participation for the principal carer of a dependent child |
102-17010040 | Challenges faced by parents |
102-17010050 | Changes in circumstances and the effect on participation for the principal carer of a dependent child |
102-17010060 | Transfers to Parenting Payment (PP) and effect on participation |
102-17010070 | Transfers from Parenting Payment (PP) and effect on participation |
102-17091400 | Initial remediation on a multiple or intertwined Centrelink Customer Reference Number (CRN) |
102-20012318 | Confirming a partnered relationship |
102-22033029 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Identity Remediation |
102-22033037 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Students |
102-22033040 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Age Pension, Carers and Disability Support Pension |
102-22033049 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Disaster Payments |
102-22040430 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Concession cards |
102-22040448 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Families |
102-22040624 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Jobseeker |
102-22060707 | Separating safely - protecting personal details |
102-22121442 | Extended suspension periods for pension payments |
102-23033056 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Assistance for Isolated Children (AIC) |
102-23042128 | Letters from incarcerated customers |
102-23103000 | Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Aged Care (RCA) |