Customer's name incorrectly recorded 102-08010010
Expand allBefore making updates, staff must verify they have selected the correct record using Centrelink customer authentication - quick guide. This will reduce the risk of fraud and creating multiple and intertwined records.
This document outlines the process to follow when correcting the recorded name of a customer or the name of a child under 18 in the customer's care.
Correcting a name
Corrections to names can be actioned at the first point of contact if the correction is straightforward. If the customer requests a change of legal name for themselves or for a child under 18 in their care, see Changing the Legal name of customers or their children.
Examples of straightforward name corrections include:
- spelling errors, for example, Stehpen instead of Stephen
- adding middle names not previously included, or where only initials have been used
- names are ordered differently, for example the family name may appear first and the given name second. See the Multicultural Guide for more details
Note: correction to a name on one record will update display on the Link Summary (LS) screen of another linked record, such as a customer and a nominee or carer/care receiver.
Centrelink Naming Convention
Staff must record a customer’s full legal name in line with Centrelink Naming Convention rules when:
- creating a new Centrelink customer record (CRN)
- making updates to a customer’s legal name
System display of names
Our systems display the customer's preferred name, as this name must be used in all verbal contact.
Process Direct displays the customer’s legal and preferred name, with the legal name appearing next to the title Legal Name.
All other name types can be viewed on the Customer Person Details Summary (CPDS) screen.
Related links
Changing the Legal name of customers or their children
Centrelink customer has multiple Customer Reference Numbers (CRN)
Intertwined Centrelink records