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File NameTitle
103-01000000Income Management
103-01010000Hierarchy and movement between Income Management and enhanced Income Management measures - Overview
103-01010020Nominee arrangements under Income Management and enhanced Income Management
103-01020000Identification and eligibility for Income Management
103-01020010Identifying and assisting income managed customers
103-01030000Customer moves out of an Income Management (IM) or enhanced IM area
103-01040000Income Management - Priority needs
103-01040010Determining a person's priority needs for Income Management
103-01040020Changes to Income Management priority needs
103-01040030Payment of School Meals Program (SMP) expenses from Income Management (IM) funds or Centrepay
103-01040040Payment of fines from income managed funds
103-01040050Income Management customers accessing funds while travelling
103-01040060Effect of a compliance action on Income Management
103-01040070Coding Income Management expenses
103-01040080Ongoing reviews and contacts with income managed customers
103-01040090Ongoing reviews for Child Protection and Supporting People at Risk Income Management
103-01050000Managing Income Management funds
103-01050010Urgent payment requests from Income Management customers
103-01050030Income Management Summary Screen
103-01050040Expense Management Summary Screen
103-01050050The Community Code Search (PQIMS) screen
103-01050060Undelivered Income Management expenses and actioning Work Items
103-01050070Recall of Income Management funds from a Third Party Organisation (TPO)
103-01050080Effect on Income Management when payment is suspended, on zero rate, cancelled, or an Unemployment Non-Payment Period applied
103-01050090Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when a payment is restored or re-granted
103-01050100Payment of income managed funds to Third Party Organisations (TPOs)
103-01050110Restricted Direct Payments (RDP)
103-01050120Unrestricted Cash Payments (UCPs)
103-01050130Transferring undisbursed Income Management funds to the General Ledger Account
103-01050140Income Management and enhanced Income Management customers entering or leaving prison
103-01060000Disbursement of funds when Income Management ends
103-01060010Death of an income managed customer
103-01070000Reviews of Income Management and enhanced Income Management decisions
103-01080000Customers requesting an exemption from Income Management
103-01080070Change of circumstances and ending exemptions from Income Management
103-01080080Recording an Income Management (IM) Exemption Service Offer for customers with dependent children
103-01090000Income Management and BasicsCard Work Items
103-01130000Transitioning new Rent Deduction Scheme (RDS) instruction to Income Management
103-01130010Updating an existing Rent Deduction Scheme (RDS) deduction for a customer who has commenced Income Management
103-01140000Income Management debts
103-01160000Child Protection Income Management and enhanced Income Management
103-01160040When to notify the Child Protection Authority case worker under Child Protection Income Management (CPIM)
103-01160080Disbursement interview for Child Protection Income Management
103-01170000Compulsory Income Management and enhanced Income Management for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR)
103-01170040Disbursement interview for Disengaged Youth (DEY) and Long Term Welfare Payment Recipient (LTWPR) Income Management
103-01180000Income Management and enhanced Income Management for Vulnerable Welfare Payment Recipients (VWPR)
103-01180020Determining and recording eligibility for Income Management and enhanced Income Management as a Vulnerable Welfare Payment Recipient (VWPR) by a social worker
103-01180030Reviewing, reconsidering and ending Vulnerable Welfare Payment Recipient (VWPR) Notices assessed by social workers
103-01180040Determining and reviewing an exclusion from automatically triggered Vulnerable Welfare Payment Recipient (VWPR) Youth Income Management and enhanced Income Management by social workers
103-01180050Exclusions for automatically triggered Vulnerable Welfare Payment Recipient (VWPR) Youth Income Management and enhanced Income Management for Service Officers
103-01180070Disbursement interview for Vulnerable Welfare Payment Recipients (VWPR) Income Management
103-01180080Determining an exclusion from Vulnerable Welfare Payment Recipient (VWPR Youth) Income Management and enhanced Income Management
103-01190000Voluntary Income Management and enhanced Income Management
103-01190010Voluntary Income Management eligibility
103-01190060Disbursement interview for Voluntary Income Management
103-01200000Supporting People at Risk (SPaR) Income Management and enhanced Income Management
103-01210000Nominee Income Management (NIM) and Nominee enhanced Income Management (NeIM)
103-01230000BasicsCard
103-01230010Initial offer or replacement of BasicsCard
103-01230020BasicsCard request to change Personal Identification Number (PIN)
103-01230030BasicsCard balance or transaction summary enquiry
103-01230040BasicsCard reported as lost, stolen, damaged or found
103-01230050BasicsCard reactivate posted or previously suspended card
103-01230070BasicsCard close an account
103-01230080Recall of funds from a BasicsCard to a customer's Income Management account
103-01230090BasicsCard changing daily spend, maximum card balance limits and allocation method
103-01230100BasicsCard dispute resolution
103-01230130BasicsCard merchant information, eligibility and approval
103-01230140Inventory Tracking System (ITS) for temporary SmartCards and BasicsCards
103-01230170Transfer of funds between Income Management Account and BasicsCard online
103-02000000School Enrolment and Attendance Measure (SEAM)
103-03000000Payment delivery overview, including payment delivery processing times
103-03150000Cashless Debit Card (CDC)
103-03150030Ending Cashless Debit Card (CDC) program
103-04010000Payments to third parties
103-04010010Payments to parents for under 18 year old Youth Allowance (YA) dependent customers
103-04010040Payment to under 18 year old customers for Youth Allowance (YA)
103-04010060Creating and updating Organisation records for ABSTUDY and Assistance for Isolated Children (AIC) purposes
103-04010070Payments to third parties and institutions for ABSTUDY
103-04010080Payments to third parties and institutions for Assistance for Isolated Children (AIC)
103-04010090Payment of Residential Costs Option (RCO) for ABSTUDY and ABSTUDY Pensioner Education Supplement (PES)
103-04010110Special arrangements for customers with budgeting difficulties
103-04010120Organisation wants to become a Group Payment organisation
103-04010130Group payment schedules and payments to organisations
103-04010140Lump Sum Bereavement Payment or Partner Bereavement Payment delivery
103-04020000Delivery of payments to Centrelink customers outside Australia
103-04020010Issuing a one-off payment or arrears to a Centrelink beneficiary outside Australia
103-04030000Payment destination
103-04030010Changing payment destination
103-04030020Payment delivery strip times
103-04040000Replacement payments
103-04040010Reissue a payment at a customer's request
103-04040020Reissue a payment returned from a financial institution
103-04040030Replacing payment made to a deceased customer where payment was returned from financial institution
103-04040040Replacing cheque payments at a customer's request
103-04040060Replacing an Electronic Benefits Transfer (EBT) card at a customer's request
103-04040070Electronic Benefits Transfer (EBT) card with a residual balance
103-04040080Using the Payment Adjustment (PYAJ) screen
103-04040090Reissuing a rejected payment
103-04040100Processing a returned payment
103-04040110Request the return of a payment made to an incorrect recipient
103-04040120Reissuing a group payment paid to an organisation in error
103-04050000Protection of customer payments
103-05000000Frequency of payments
103-05010000Weekly payments
103-05010010Assessing, coding and reviewing weekly payments
103-05010030Calculating weekly payments
103-05030000Changing Entitlement Period End Dates (EPED)
103-05030010Offsetting Family Tax Benefit, Double Orphan Pension and Carer Allowance
103-05040000Advances
103-05040010Advance payment for non-pension customers
103-05040020Pharmaceutical Allowance (PhA) advances
103-05040030Advance payments of Farm Household Allowance (FHA)
103-05040040Advance payments of Family Tax Benefit (FTB)
103-05040050Lump sum repayment of advance payment
103-05040060Changes to the repayment rate of an advance payment
103-05040070Advance payments for pension customers
103-05040080Repaying a debt to obtain a Social Security advance payment
103-05040090Advance payments obtained fraudulently without customer consent
103-05040100Deletion of advance granted on incorrect record or fraudulently claimed
103-05050030Special Employment Advance (SEA)
103-06000000Payment deductions
103-07000000Centrelink Payment Summaries
103-07010000Issuing Payment Summaries
103-07020000Adjusting amounts on a payment summary
103-07030000How Payment Summaries are calculated
103-07040000Using the Tax Year to Date (TXYTD) screen
103-07050000Taxable and non-taxable (tax exempt) payments for Centrelink Payment Summary
103-07060000Electronic transfer of Payment Summary details to the Australian Taxation Office (ATO)
103-08000000Taxability and tax deductions from payments
103-08010000Adjusting tax details for Bereavement Payments
103-08020000Tax features within the Centrelink system
103-08030000Australian Taxation Office (ATO) tax deductions
103-08030010Managing Australian Taxation Office (ATO) tax deductions
103-08030020Ceasing Australian Taxation Office (ATO) tax deductions
103-08030030Refunding Australian Taxation Office (ATO) excess tax deductions
103-09000000Centrepay
103-09010000Centrepay Business interactions
103-09010010Processing a Centrepay Business Application
103-09010020Withdrawing a business's approval to use a deduction and confirmation service
103-09010030Adding or removing a service reason for an existing Centrepay business
103-09010050Searching for an approved Centrepay business
103-09010070Updating or adding business details for Deduction and Confirmation programmes
103-09010080Starting, changing or cancelling a Centrepay deduction at the request of a business
103-09020000Centrepay overpayments
103-09020010Returned or rejected Centrepay payments
103-09020020Centrepay overpayment recovery
103-09020030Billing at Source and Billing in Arrears for Centrepay businesses
103-09030000Centrepay customer interactions
103-09030010Customer requests Centrepay account statement
103-09030030Starting, changing and cancelling a Centrepay deduction at the request of a customer
103-09030060Recording an end date or target amount on a Centrepay deduction
103-09030070Centrepay deduction is not received or is incorrect
103-09030080Customer or business makes a complaint or provides feedback about Centrepay
103-09040020Post Approval Discussion following approval of Centrepay Business Applications
103-17062900Suspending an Income Management, BasicsCard, Electronic Verification of Rent, Centrelink Confirmation eServices or Centrepay business
103-17072100Nominee Income Management (NIM) processing
103-17081400Creating a new Third Party record for the receipt of uncontracted Income Management deductions
103-17121800Work items for advance payments
103-18110747Request for Part Year Tax Statement
103-19031344Legal entities information
103-20033140Instruction transfers for Centrepay
103-21041532Processing Payment Reconciliation (PAYREC) DOCs
103-23020924Enhanced Income Management account and SmartCard support
103-23021018Enhanced Income Management Vulnerable Customers - enhanced IM account
103-23021342Enhanced Income Management (enhanced IM)
103-23021457Cape York enhanced Income Management
103-23021654Urgent payments for enhanced Income Management
103-23021712Transferring enhanced Income Management funds
103-23022046Temporary SmartCards
103-23022110Switching SmartCard issuers
103-23022217Customers requesting an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM)
103-23022223Determining an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM) for customers with dependent children
103-23022232Determining an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM) for customers without dependent children
103-23022247Determining an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM) for customers who receive Special Benefit (SpB)
103-23022340Enhanced Income Management service component processing
103-23022456Ending enhanced Income Management
103-23022800Exchange of information with Income Management and enhanced Income Management referring authorities
103-23022830Enhanced Income Management - changing initial waiting and grace periods
103-23072110Enhanced Income Management (enhanced IM) processes for service delivery staff
103-23072120Enhanced Income Management (enhanced IM) processes for manual processing staff
103-23072130Enhanced Income Management (enhanced IM) processes for Income Management Contact Officers
103-23082308Actioning a Manual Follow Up (MFU) for enhanced Income Management
103-23092634Processing advance payment work items