Processing Payment Reconciliation (PAYREC) DOCs 103-21041532
Expand allThis document outlines information on the work items produced for payment reconciliation and how to action them. This process is not related to Family Tax Benefit/Child Care Subsidy end of financial year reconciliation.
Payment reconciliation work item processing
Payment reconciliation is an automatic process that checks the payments calculated for a customer are the actual payments delivered to the customer via the Centrelink payment system. The system will perform various checks, and where the payment amount is different to the entitlement amount, a Payment Reconciliation DOC will be created. Service Officers must investigate the discrepancy and determine whether the system has paid the correct amount to the customer.
The Resources page contains a list of relevant mySupport forms, Operational Blueprint files and further information to assist in entitlement verification and PAYREC DOC analysis.