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Income Management 103-01000000



From September 2023, Income Management is closed to new customers. Customers who profile for welfare quarantining will start on enhanced Income Management.

This document outlines the purpose of Income Management and helps with understanding its role in the Government's broader welfare reforms.

The Process page is intended to act as an easy to use directory of all Income Management pages.

Income Management

Income Management can be a tool in helping people stabilise their lives by developing their financial management skills, so that they can care for their children with the aim to join or return to the workforce.

Income Management involves setting aside a percentage of a customer's entitlement to certain payments and 100 per cent of lump sum payments, and allocating this money to help pay for identified priority needs of the customer and their family.

Intent of this procedure

The Process page is intended to act as an easy to use directory of all Income Management pages.

The links are bundled into useful categories to help navigation, like:

  • The Top 5 most frequently accessed Income Management OB pages
  • Useful links to general income management pages
  • Listings of each Income Management Measure in a hierarchy of most accessed/used by staff
  • Each measure is subdivided into categories of:
    • Commencing IM
    • Exemptions from IM
    • Managing IM Funds
    • Priority Needs and expense allocations
    • Exiting Income Management

Promoting responsibility and strengthening families

The Government's broader welfare reforms promote responsibility and strengthen families. The Government is responsible for supporting people, and in return, welfare recipients have a personal responsibility to spend their payments appropriately. Income Management is a key tool to address this strategy.

Income Management promotes responsibility by enabling disadvantaged customers to better manage their finances. It will make sure that more money is spent on essential items such as food, clothes, utilities and rent, and less money is available for alcohol, tobacco, gambling and pornographic material (excluded goods and services). It targets passive welfare and provides a platform for customers to move up and out of welfare dependency.

Income Management strengthens families because more money is spent on the needs of children. Children are protected with less money available for excluded goods and services. Income Management is a tool available to an approved referring authority and Services Australia social workers, where it is determined the customer and/or their family will benefit from Income Management.

The Resources page has links to Income Management on the Department of Social Services website and the Income Management home page.

Contents

Hierarchy and movement between Income Management and enhanced Income Management measures - Overview

Identification and eligibility for Income Management

Customer moves out of an Income Management (IM) or enhanced IM area

Income Management - Priority needs

Managing Income Management funds

Disbursement of funds when Income Management ends

Reviews of Income Management and enhanced Income Management decisions

Customers requesting an exemption from Income Management

Income Management and BasicsCard Work Items

Transitioning new Rent Deduction Scheme (RDS) instruction to Income Management

Income Management debts

Cape York enhanced Income Management

Child Protection Income Management and enhanced Income Management

Compulsory Income Management and enhanced Income Management for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR)

Income Management and enhanced Income Management for Vulnerable Welfare Payment Recipients (VWPR)

Voluntary Income Management and enhanced Income Management

Supporting People at Risk (SPaR) Income Management and enhanced Income Management

Nominee Income Management (NIM) and Nominee enhanced Income Management (NeIM)

BasicsCard

Identifying and assisting income managed customers