Reviews of Income Management and enhanced Income Management decisions 103-01070000
Expand allThis document outlines reviews and appeals for customers who are subject to Income Management (IM) and enhanced Income Management (enhanced IM). It sets out details for each measure.
Review and appeal options
A customer who does not understand or does not agree with a decision relating to their status under any IM or enhanced IM measure may:
- request an explanation of the decision by a Subject Matter Expert (SME)
- apply for a formal review by an Authorised Review Officer (ARO)
- request a review by the Administrative Review Tribunal (ART) (first review)
- request a review by the ART (second review)
- appeal to the Federal or High Court
If a customer does not agree with a decision to be placed on IM or enhanced IM by one of the following referring authorities, the referring authority is responsible for reviewing the decision:
- the Family Responsibilities Commission
- a State or Territory Child Protection Authority, or
- a Supporting People at Risk approved referring authority
If a decision about IM or enhanced IM is being reviewed under social security law, IM or enhanced IM continues to apply until the review is finalised, unless otherwise directed by the ART or court.
Decisions affecting social security payments and not related to IM or enhanced IM are reviewable in accordance with social security law or family assistance law.
Related links
Initial contact about a decision and the review of decision process
Request for an explanation or application for a formal review
SME explanations, ARO referrals and implementing ARO decisions
Advising verbally of an unfavourable decision (CLK)
Voluntary Income Management eligibility