Compulsory Income Management and enhanced Income Management for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR) 103-01170000

IM and enhanced IM is compulsory for customers identified under the DEY and LTWPR measures.

These measures are directed at groups of income support payment recipients based on the period of time on income support and who are at a higher risk of disengagement from economic and social participation.

Note: customers can no longer be identified for the DEY and LTWPR measures under the IM program due to the closure of the IM program to new entrants from 4 September 2023. They can now only be identified for these measures under the enhanced IM program.

Customers will be identified for enhanced IM under the LTWPR or DEY measure if they live in or permanently move to the Northern Territory (NT) and they are:

• aged 15 to 24 years inclusive and who have been in receipt of an eligible Welfare Payment for 13 of the past 26 weeks (DEY)
• aged 25 years and not reached Aged Pension age and who have been in receipt of an eligible Welfare Payment for 52 of the past 104 weeks (LTWPR)

Note: these periods do not have to be continuous and can be any combination of eligible welfare payments (that is, this does not have to be the one payment for 52 or 13 weeks). Periods of current zero rate and periods where payment is suspended count towards the 52 or 13 week period.

Customers will not be identified under the LTWPR or DEY measure where they:

• are already income managed under a measure which is higher on the hierarchy of IM and enhanced IM measures
• are a full-time student or Australian apprentice receiving YAL/CUR-STU, YAL/CUR-APT
• Note: if a customer is undertaking full-time study and in receipt of Pensioner Education Supplement (PES) or ABSTUDY (ABY) that includes an amount identified as a living allowance and meets all other eligibility requirements for they will commence enhanced IM
• have an excluded payment nominee for IM or enhanced IM purposes

For DEY and LTWPR customer scenarios, see Resources.

Customers on Compulsory enhanced Income Management (CeIM) under the DEY measure may qualify for the LTWPR measure when they turn 25 years of age. In this case they will continue on enhanced IM under the LTWPR measure from their 25th birthday.

Note: a DEY customer who turns 25 may not be eligible for LTWPR immediately. To elaborate, if the DEY customer does not qualify for the LTWPR measure when they turn 25 (for example, they do not meet the time on payment criteria or are out of area at the time that they turn 25), they will cease their enhanced IM participation when they turn 25 automatically. However, if the same customer meets the eligibility criteria for the LTWPR measure at a later date (ie. after they turn 25), they will commence enhanced IM as a new customer, with an Initial Waiting Period, automatically.

Since 4 September 2023, a customer on Compulsory Income Management (CIM) under the DEY measure who qualifies for the LTWPR measure when they turn 25 years of age will commence enhanced IM when this change occurs.

For more information, see:

• Hierarchy and movement between Income Management and enhanced Income Management measures - Overview
• Enhanced Income Management (enhanced IM) processes for manual processing staff

Under the DEY and LTWPR measures for IM or enhanced IM, eligible welfare payments are quarantined at 50% and lump sum payments are quarantined at 100%.

IM and enhanced IM customers may qualify for an exemption under LTWPR and DEY measures.
Different exemption criteria apply depending on whether the customer has dependent children or not, or receives Special Benefit (SpB).

For more details see: Customers requesting an exemption from Income Management or Customers requesting an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM).

Customers will end IM or enhanced IM under the LTWPR and DEY measures if:

• they have updated their home or term address and it has been more than 13 weeks since they moved out of the NT on a permanent or indefinite basis
• they qualify for a measure higher in the hierarchy of measures (in which case they would commence enhanced IM under that measure)
• their eligible welfare payment is cancelled
• they participate in the DEY measure, and when they turn 25, they do not meet the eligibility criteria for the LTWPR measure
• they are granted an exemption from IM or enhanced IM
• they have an excluded payment nominee
• the customer has passed away

Customers can request a review of decisions to apply IM or enhanced IM to their payments under the LTWPR and DEY measures at any time. Normal review processes apply.