Income Management 103-01000000

From September 2023, Income Management is closed to new customers. Customers who profile for welfare quarantining will start on enhanced Income Management.

This page has information about Income Management arranged by Initiative.

Topic	Procedures
General Income Management	General information Hierarchy and movement between Income Management (IM) and enhanced Income Management measures - Overview Identification and eligibility for Income Management Customer moves out of an Income Management (IM) or enhanced IM area Income Management debts Income Management customers accessing funds while travelling Effect of a compliance action on Income Management Ongoing reviews and contacts with income managed customers
Income Management Workload Manager	Income Management Workload Manager Income Management and BasicsCard Work Items Undelivered Income Management expenses and actioning Work Items
Income Management screens	Income Management screens Income Management Summary Screen Expense Management Summary Screen The Community Code Search (PQIMS) screen

Compulsory Income Management (CIM) for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR)

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Topic	Procedures
Commencing or seeking an Exemption/Exclusion for CIM	Commencing CIM Compulsory Income Management and enhanced Income Management for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR) Exemptions/Exclusions Determining an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM) for customers without dependent children Determining an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM) for customers with dependent children Determining an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM) for customers who receive Special Benefit (SpB) Change of circumstances and ending exemptions from Income Management Recording an Income Management (IM) Exemption Service Offer for customers with dependent children Reviews of Income Management and enhanced Income Management decisions
Managing Funds for CIM Customers	Managing IM funds Managing Income Management funds Urgent payment requests from Income Management customers Restricted direct payments (RDP) Unrestricted Cash Payments (UCPs) Recall of Income Management funds from a Third Party Organisation (TPO) Effect on Income Management when payment is suspended, on zero rate, cancelled, or an Unemployment Non-Payment Period applied Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when payment is restored or re-granted Payment of income managed funds to Third Party Organisations (TPOs) Income Management and enhanced Income Management customers entering or leaving prison Transitioning new Rent Deduction Scheme (RDS) instruction to Income Management Updating an existing Rent Deduction Scheme (RDS) deduction for Income Management customers
Priority needs and Expense allocations for CIM customers	Priority needs and expense allocations Income Management - Priority needs Determining a person's priority needs for Income Management Changes to Income Management priority needs Payment of School Meals Program (SMP) expenses from Income Management (IM) funds or Centrepay Payment of fines from income managed funds Coding Income Management expenses Creating a new Third Party record for the receipt of uncontracted Income Management deductions
Exiting Income Management for CIM customers	Exiting Income Management Disbursement of funds when Income Management ends Residual funds after the death of an income managed customer Disbursement interview for Disengaged Youth (DEY) and Long Term Welfare Payment Recipient (LTWPR) Income Management Transferring undisbursed Income Management funds to the General Ledger Account

Vulnerable Welfare Payment Recipient (VWPR) Income Management

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Topic	Procedures
Commencing or seeking an Exemption/Exclusion for VWPR	Commencing VWPR Income Management and enhanced Income Management for Vulnerable Welfare Payment Recipients (VWPR) Identifying and assisting income managed customers Determining and recording eligibility for Income Management and enhanced Income Management as a Vulnerable Welfare Payment Recipient (VWPR) by a social worker Exemptions/Exclusions Reviews of Income Management and enhanced Income Management decisions Reviewing, reconsidering and ending Vulnerable Welfare Payment Recipient (VWPR) Notices assessed by social workers
Managing Funds for VWPR Customers	Managing IM funds Managing Income Management funds Urgent payment requests from Income Management customers Restricted direct payments (RDP) Unrestricted Cash Payments (UCPs) Recall of Income Management funds from a Third Party Organisation (TPO) Effect on Income Management when payment is suspended, on zero rate, cancelled, or an Unemployment Non-Payment Period applied Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when payment is restored or re-granted Payment of income managed funds to Third Party Organisations (TPOs) Income Management and enhanced Income Management customers entering or leaving prison Transitioning new Rent Deduction Scheme (RDS) instruction to Income Management Updating an existing Rent Deduction Scheme (RDS) deduction for Income Management customers
Priority needs and Expense allocations for VWPR Customers	Priority needs and expense allocations Income Management - Priority needs Determining a person's priority needs for Income Management Changes to Income Management priority needs Payment of School Meals Program (SMP) expenses from Income Management (IM) funds or Centrepay Payment of fines from income managed funds Coding Income Management expenses Creating a new Third Party record for the receipt of uncontracted Income Management deductions
Exiting Income Management for VWPR Customers	Exiting Income Management Disbursement of funds when Income Management ends Residual funds after the death of an income managed customer Disbursement interview for Vulnerable Welfare Payment Recipient (VWPR) Income Management Transferring undisbursed Income Management funds to the General Ledger Account

Voluntary Income Management (VIM)

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Topic	Procedures
Commencing VIM	Commencing VIM Voluntary Income Management and enhanced Income Management Identifying and assisting income managed customers Voluntary Income Management (VIM) eligibility
Managing Funds for VIM Customers	Managing IM funds Managing Income Management funds Urgent payment requests from Income Management customers Restricted direct payments (RDP) Unrestricted Cash Payments (UCPs) Recall of Income Management funds from a Third Party Organisation (TPO) Effect on Income Management when payment is suspended, on zero rate, cancelled, or an Unemployment Non-Payment Period applied Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when payment is restored or re-granted Payment of income managed funds to Third Party Organisations (TPOs) Income Management and enhanced Income Management customers entering or leaving prison Transitioning new Rent Deduction Scheme (RDS) instruction to Income Management Updating an existing Rent Deduction Scheme (RDS) deduction for Income Management customers
Priority needs and Expense allocations for VIM Customers	Priority needs and expense allocation Income Management - Priority needs Determining a person's priority needs for Income Management Changes to Income Management priority needs Payment of School Meals Program (SMP) expenses from Income Management (IM) funds or Centrepay Payment of fines from income managed funds Coding Income Management expenses Creating a new Third Party record for the receipt of uncontracted Income Management deductions
Exiting Income Management for VIM Customers	Exiting Income Management Disbursement of funds when Income Management ends Residual funds after the death of an income managed customer Disbursement interview for Voluntary Income Management Transferring undisbursed Income Management funds to the General Ledger Account Reviews of Income Management and enhanced Income Management decisions

Nominee Income Management (NIM)

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Topic	Procedures
Commencing NIM	Commencing NIM Nominee Income Management (NIM) and Nominee enhanced Income Management (NeIM) Nominee arrangements under Income Management and enhanced Income Management Identifying and assisting income managed customers
Managing Funds for NIM Customers	Managing IM funds Managing Income Management funds Urgent payment requests from Income Management customers Income Management Summary Screen Expense Management Summary Screen The Community Code Search (PQIMS) screen Undelivered Income Management expenses and actioning Work Items Recall of Income Management funds from a Third Party Organisation (TPO) Effect on Income Management when payment is suspended, on zero rate, cancelled, or an Unemployment Non-Payment Period applied Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when payment is restored or re-granted Payment of income managed funds to Third Party Organisations (TPOs) Income Management and enhanced Income Management customers entering or leaving prison Transitioning new Rent Deduction Scheme (RDS) instruction to Income Management Updating an existing Rent Deduction Scheme (RDS) deduction for Income Management customers
Priority needs and Expense allocations for NIM Customers	Priority needs and expense allocation Income Management - Priority needs Determining a person's priority needs for Income Management Restricted direct payments (RDP) Unrestricted Cash Payments (UCPs) Changes to Income Management priority needs Payment of School Meals Program (SMP) expenses from Income Management (IM) funds or Centrepay Payment of fines from income managed funds Income Management customers accessing funds while travelling Effect of a compliance action on Income Management Coding Income Management expenses Ongoing reviews and contacts with income managed customers Creating a new Third Party record for the receipt of uncontracted Income Management deductions
Exiting Income Management for NIM Customers	Exiting Income Management Disbursement of funds when Income Management ends Residual funds after the death of an income managed customer Transferring undisbursed Income Management funds to the General Ledger Account

Operational Information

Income Management 103-01000000

On this page:

Frequently Used Income Management Pages

General Income Management

Compulsory Income Management (CIM) for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR)

Vulnerable Welfare Payment Recipient (VWPR) Income Management

Voluntary Income Management (VIM)

Nominee Income Management (NIM)

Topic	Procedures
Most Used Pages	Most Used Pages Coding Income Management expenses Customers requesting an exemption from Income Management Urgent payment requests from Income Management customers Determining a person's priority needs for Income Management Unrestricted Cash Payments (UCPs)