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Income Management and BasicsCard Work Items 103-01090000

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This document outlines the Work Items that apply to all measures of Income Management and the BasicsCard. Work Items and messages are created on a customer's record when an activity is actioned that requires further investigation or a review is required.

Work Items and messages

If the system or a Service Officer initiates an Assessment Result (AR) process on an income managed customer, or a potential Income Management customer, and if further action is required, one of the following will display the:

  • Income Management Summary screen if in workflow, or
  • Income Management Warning and Error (IMWE) screen, if coding manually

The screens may display a message or Work Item that could impact Income Management. All appropriate discussions and updates must be completed whilst the customer is present to address the Work Item generated.

Income Management Summary Screen

Determining a person's priority needs for Income Management

Identifying and assisting income managed customers

Enhanced Income Management (enhanced IM)

Hierarchy and movement between Income Management and enhanced Income Management measures - Overview