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Managing Income Management funds 103-01050000

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This document outlines the ongoing management of the customer's Income Management account and the recalling of any funds paid to a Third Party Organisation (TPO) when necessary.

Administration of Income Management funds

The following actions are covered as part of the administration of Income Management funds.

  • Process requests for urgent payments to customers who are income managed
  • Process and issue payments to TPOs by Scheduled Transfer, BPAY or credit card
  • Monitor funds that have not been spent at a community store or other TPOs providing food security
  • Recall funds paid to TPOs, due to incorrect distribution, or a request by the customer for redirection because their needs are no longer met by the TPO, for example, the goods required are no longer available at the TPO

Contents

Urgent payment requests from Income Management customers

Income Management Summary Screen

Expense Management Summary Screen

The Community Code Search (PQIMS) screen

Undelivered Income Management expenses and actioning Work Items

Recall of Income Management funds from a Third Party Organisation (TPO)

Effect on Income Management when payment is suspended, on zero rate, cancelled, or an Unemployment Non-Payment Period applied

Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when a payment is restored or re-granted

Payment of income managed funds to Third Party Organisations (TPO)

Restricted direct payments (RDP)

Unrestricted Cash Payments (UCPs)

Transferring undisbursed Income Management funds to the General Ledger Account

Income Management and enhanced Income Management customers entering or leaving prison

Identification and eligibility for Income Management

Income Management - Priority needs

Income Management and BasicsCard Work Items

BasicsCard