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Customer moves out of an Income Management (IM) or enhanced IM area 103-01030000



This document outlines the impacts on Income Management (IM) and enhanced IM when a customer moves out of an IM or enhanced IM area.

Relocating outside an IM or enhanced IM area

Customers who move out of a declared IM area or enhanced IM location may continue to be eligible to have their payments quarantined for IM or enhanced IM.

Refer to the Process page for more information.

Customers may appeal the decision relating to their IM or enhanced IM measure.

Effect on IM and enhanced IM

Cape York enhanced IM

Customers will remain on Cape York enhanced IM until:

  • a Revocation of Income Management or enhanced Income Management is lodged by the approved referring authority, or
  • the notice expires

Child Protection measure (IM and enhanced IM)

Customers will remain on Child Protection until:

  • a Revocation of Income Management or enhanced Income Management is lodged by the approved referring authority, or
  • the notice expires

Supporting People at Risk IM measure (IM and enhanced IM)

Customers will remain on SPaR IM until:

  • a Revocation of Income Management or enhanced Income Management is lodged by the approved referring authority, or
  • the notice expires

Vulnerable Welfare Payment Recipients (VWPR) (social worker assessed) measure (IM and enhanced IM)

Customers on VWPR (social worker assessed) will continue until:

  • a social worker ends the Vulnerable Notice, or
  • the Notice expires

Vulnerable Welfare Payment Recipients (VWPR) (auto triggered youth category) measure (IM and enhanced IM)

Customers on VWPR (auto triggered youth category) will continue under the same rules as if they had remained in the declared IM area or enhanced IM location. The customer can still apply for an exclusion from IM or enhanced IM.

Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR) measures Compulsory IM and Compulsory enhanced IM)

Customers on Compulsory (DEY or LTWPR) will continue for 13 weeks from the date the customer moved outside the Northern Territory. Customers can still apply for an exemption from IM or enhanced IM.

Voluntary IM (VIM) or enhanced IM (VeIM)

Customers on IM or enhanced IM can continue indefinitely, or customers can choose to end their VIM Agreement or VeIM agreement any time. This is after completing the mandatory 13 weeks on the program.

The Resources page contains links to declared IM area and enhanced IM location information, branch intranet pages, IM and enhanced IM contact details and the policy helpdesk.

Cape York enhanced Income Management

Child Protection Income Management and enhanced Income Management

Compulsory Income Management and enhanced Income Management for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR)

Supporting People at Risk (SPaR) Income Management and enhanced Income Management

Income Management and enhanced Income Management for Vulnerable Welfare Payment Recipients (VWPR)

Voluntary Income Management and enhanced Income Management

Nominee Income Management (NIM) and Nominee enhanced Income Management (NeIM)

Customers requesting an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM)

Exclusions from automatically triggered Vulnerable Welfare Payment Recipient (VWPR) Youth Income Management and enhanced Income Management for Service Officers

Reviewing, reconsidering and ending Vulnerable Welfare Payment Recipient (VWPR) Notices assessed by social workers

Ending enhanced Income Management

Disbursement of funds when Income Management ends

Reviews of Income Management and enhanced Income Management decisions