Customer moves out of an Income Management (IM) or enhanced IM area 103-01030000

Select the appropriate option.

Enhanced IM will continue to the end date of the notice unless:

• a Revocation of enhanced Income Management is lodged by the referring authority

Customers on Compulsory enhanced IM (DEY or LTWPR) who move outside an enhanced IM location during their initial waiting period will continue enhanced IM. If the customer remains outside the Northern Territory for 13 weeks, enhanced IM will end.

Enhanced IM will continue to the end date of the notice, unless the:

• notice is revoked or varied by a social worker, or
• customer is no longer eligible, see Ending enhanced Income Management

Enhanced IM will continue for the remainder of the VWPR Youth period, unless one of the following occurs, the customer:

• is granted an exclusion from enhanced IM
• no longer has one of the automatic vulnerable triggers and the customer requests to end participation in enhanced IM
• is no longer eligible, see Ending enhanced Income Management or
• receives a Crisis payment or subsequent Crisis payment, which may extend the period on enhanced IM

Customers can choose to end their VeIM agreement any time after completing the initial mandatory 13 weeks on the program.

Select the appropriate option.

Enhanced IM will continue for the remainder of the notice period unless the following occurs:

• a Revocation of enhanced Income Management is lodged by the referring authority
• the customer is no longer eligible, see Ending enhanced Income Management

If a customer's payment is cancelled and subsequently restored when living in a non-declared area, the customer's payments will continue to be income managed if the notice is current.

IM or enhanced IM will automatically end 13 weeks from the date the customer moved outside the Northern Territory.

The customer will start enhanced IM if:

• their payment is cancelled and subsequently restored, less than 13 weeks after they moved outside the Northern Territory, and
• there is a gap in payments of one day or more

For more details, see Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when a payment is restored or re-granted.

Note: customers may still apply to test their eligibility for an exemption from IM or enhanced IM.

For more details, see Customer requesting an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM).

IM or enhanced IM will continue for the remainder of the Notice period unless the:

• notice is revoked or varied by a social worker, or
• customer is no longer eligible, for enhanced IM see Ending enhanced Income Management

The system will generate an activity to alert the social worker when a customer moves out of a declared Income Management (IM only) area. The social worker:

• will review the customers circumstances to decide if they are still vulnerable, and
• may refer the customer to a social worker in the customer's new location

A customer’s eligible payment will continue to be income managed:

• if their payment is cancelled and subsequently restored, and
• the Vulnerable Notice is current

The customer will start enhanced IM if there is a gap in payment of one day or more.

For more details, see Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when a payment is restored or re-granted.

Enhanced IM will continue for the remainder of the VWPR Youth period, unless one of the following occurs, the customer:

• is granted an exclusion from enhanced IM
• no longer has one of the automatic vulnerable triggers and the customer requests to end participation in enhanced IM
• is no longer eligible, see Ending enhanced Income Management, or
• receives a Crisis Payment or subsequent Crisis Payment, which may extend the period on enhanced IM

• Customers can choose to end their Voluntary agreement any time after completing the initial mandatory 13 weeks on the program
• The agency may terminate the Voluntary Agreement if certain events occur. For example, the customer appoints an excluded payment nominee for Income Management (IM) and enhanced IM purposes

Select the appropriate option.

A customer's payments will continue to be income managed for the remainder of the Notice period under these measures.

Refer the customer to the relevant referring authority if they would like the decision reviewed or appealed.

For enhanced IM, if the customer’s permanent or home address was retrospectively updated to a date before their initial waiting period, recorded incorrectly or the customer was temporarily visiting an enhanced IM location, see Ending enhanced Income Management.

Customers may not be eligible for enhanced IM where they move out of an enhanced IM location after starting enhanced IM and their address is updated retrospectively to a date before their initial waiting period.

If the customer is on VWPR enhanced IM, see Ending enhanced Income Management.

VIM

Customers can choose to end their VIM agreement anytime, the change of address has no impact.

VeIM

If the retrospective change of address results in the customer not residing in an enhanced IM location at the time they entered into a VeIM Agreement, they do not meet the criteria for VeIM. The service officer should complete all address updates and refer to Ending enhanced Income Management.

Select the appropriate option.

A customer's payment will continue to be income managed under these measures until the customer is no longer eligible for the applicable measure.

Customers on IM or enhanced IM will automatically end 13 weeks from the date the customer moved outside the Northern Territory.

IM or enhanced IM will continue for the remainder of the Notice period, unless the:

• notice is revoked or varied by a social worker, or
• customer is no longer eligible, for enhanced IM see Ending enhanced Income Management

The system will generate an activity to alert the social worker when a customer moves out of a declared Income Management area (IM only). The social worker:

• will review the customer’s circumstances to determine if they are still vulnerable, and
• may refer the customer to a social worker in the customer's new location

A customer’s eligible payments will continue to be income managed:

• if their payment is cancelled and subsequently restored, and
• the Vulnerable Notice is current

The customer will start enhanced IM if there is a gap in payment of one day or more.

For more details, see Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when a payment is restored or re-granted.

Enhanced IM will continue for the remainder of the VWPR Youth period, unless one of the following occurs, the customer:

• is granted an exclusion from enhanced IM
• no longer has one of the automatic vulnerable triggers and the customer requests to end participation in enhanced IM
• is no longer eligible, see Ending enhanced Income Management, or
• receives a Crisis payment or subsequent Crisis payment, which may extend the period of time on enhanced IM

As there is no engagement period for VIM, the change of address has no impact.

Enhanced IM will continue unless the customer requests to end their VeIM agreement (after completing the mandatory 13 week period).