Customer moves out of an Income Management (IM) or enhanced IM area 103-01030000

Enhanced IM will commence unless:

• a Revocation of Income Management or enhanced Income Management is lodged by the referring authority

• Enhanced IM will commence unless:
• a Revocation of Income Management or enhanced Income Management is lodged by the referring authority

Customers who profile for Compulsory enhanced IM (DEY or LTWPR) will commence on enhanced IM when their permanent or home address is in an eligible location and eligibility criteria is met. If the customer continues to reside outside the Northern Territory for 13 weeks, Compulsory enhanced IM (DEY or LTWPR) will then end, see Compulsory (Disengaged Youth and Long Term Welfare Payment Recipients) measures in Item 2.

Enhanced IM will continue unless the:

• Vulnerable Notice expires
• notice is terminated by a social worker, or
• customer is no longer eligible. For example, they no longer receive a qualifying payment, or have an  excluded payment nominee for Income Management and enhanced IM purposes

Enhanced IM will continue for the remainder of the minimum 12 month period, unless one of the following occurs, the customer:

• is granted an exclusion from enhanced IM
• no longer has one of the automatic vulnerable triggers and requests to end participation in enhanced IM
• loses eligibility for VWPR Youth enhanced IM. For example, they no longer receive a qualifying payment or have an  excluded payment nominee for Income Management and enhanced IM purposes, or
• receives a Crisis payment or subsequent Crisis payment, which may extend the period on enhanced IM

Customers can continue indefinitely, or customers can choose to end their VeIM agreement any time after completing the initial mandatory 13 weeks on the program.

Enhanced IM will continue unless the following occurs:

• a Revocation of Income Management or enhanced Income Management is lodged by the referring authority
• the Notice to Commence Income Management or enhanced Income Management expires, or
• the customer is no longer eligible. For example, they no longer receive a qualifying payment, or have
• an excluded payment nominee for Income Management and enhanced IM purposes

IM or enhanced IM will continue unless the following occurs:

• a Revocation of Income Management or enhanced Income Management is lodged by the referring authority
• the Notice to Commence Income Management or enhanced Income Management expires, or
• the customer is no longer eligible. For example, they no longer receive a qualifying payment, or have
• an excluded payment nominee for Income Management and enhanced IM purposes

If a customer's payment is cancelled and subsequently restored when living in a non-declared area, the customer's payments will continue to be quarantined if the notice is current. From 4 September 2023, if there is a gap in payments of 1 day or more, the customer's eligible welfare payments will re-commence being quarantined under enhanced IM.

IM or enhanced IM will automatically end 13 weeks from the date the customer moved outside the Northern Territory.

Since 4 September 2023, the customer's eligible welfare payments will commence being quarantined under enhanced IM if:

• their payment is cancelled and subsequently restored, less than 13 weeks after they moved outside the Northern Territory, and
• there is a gap in payments of 1 day or more

For more information, see Ending enhanced Income Management.

Note: customers may still apply to test their eligibility for an exemption from IM or enhanced IM.

For more information, see Customer requesting an exemption from Compulsory enhanced Income Management (CeIM) or Compulsory Income Management (CIM).

IM or enhanced IM will continue unless the:

• Vulnerable Notice expires
• notice is terminated by a social worker, or
• customer is no longer eligible. For example, they no longer receive a qualifying payment, or have an excluded payment nominee for Income Management and enhanced IM purposes

The system will generate an activity to alert the social worker when a customer moves out of a declared Income Management area. The social worker:

• will review the customers circumstances to determine if they are still vulnerable, and
• may refer the customer to a social worker in the customer's new location

A customer’s eligible welfare payment will continue to be quarantined:

• if their payment is cancelled and subsequently restored, and
• the Vulnerable Notice is current

Since 4 September 2023, the customer's eligible welfare payments will commence being quarantined under enhanced IM if there is a gap in payment of 1 day or more.

For more information, see Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when a payment is restored or re-granted.

IM or enhanced IM will continue for the remainder of the minimum 12 month period, unless one of the following occurs where the customer:

• is granted an exclusion from Income Management or enhanced IM
• no longer has one of the automatic vulnerable triggers and requests to end participation in IM or enhanced IM
• loses eligibility for IM or enhanced IM. For example, they no longer receive a qualifying payment or have an excluded payment nominee for Income Management and enhanced IM purposes, or
• receives a Crisis Payment or subsequent Crisis Payment, which may extend the period on enhanced IM

At the end of their 12-month period, the agency will review the customer's circumstances.

IM or enhanced IM will continue:

• if the customer has not completed the mandatory 13 week period. Note: customers whose payments are restored will automatically have Voluntary IM or voluntary enhanced IM reinstated if they have not completed the 13 weeks
• unless the customer ends their voluntary IM Agreement or voluntary enhanced IM arrangement (after completing the mandatory 13 week period). Note: customers cannot enter into a new VeIM agreement at a later date unless they move to a declared IM area, or enhanced IM location and meet the eligibility criteria, or
• unless the agency terminates the voluntary Income Management Agreement or voluntary enhanced Income Management Agreement if certain events occur. For example, the customer appoints an excluded payment nominee for Income Management and enhanced IM purposes

Customers on enhanced IM will continue until the customer is no longer eligible for the applicable measure.

For more information, see Customer moves out of a declared Income Management area or enhanced IM location after commencing Income Management or enhanced IM.

Customers on IM or enhanced IM will continue until the customer is no longer eligible for the applicable measure.

For more information, see Customer moves out of a declared Income Management area or enhanced IM location after commencing Income Management or enhanced IM.

IM will automatically end and the customer will receive any residual funds. See Disbursement interview for Disengaged Youth (DEY) and Long Term Welfare Payment Recipients (LTWPR) Income Management.

For enhanced IM, if the customer’s permanent or home address was retrospectively updated to a date prior to their initial waiting period, recorded incorrectly or the customer was temporarily visiting an enhanced IM location. See Ending enhanced Income Management.

Customers are not eligible for VWPR IM or enhanced IM where they move out of a declared Income Management area or an enhanced IM location after commencing IM or enhanced IM and their address is updated retrospectively to a date before their engagement period (IM) or initial waiting period (enhanced IM)  

If the customer is on:

• VWPR enhanced IM, go to Ending enhanced Income Management
• VWPR IM, staff must manually update the customer as ineligible. Level 2 Security Resource is required to update a customer's eligibility

To request the customer be coded as ineligible for Income Management:

Conduct a Disbursement interview with the customer. Do not run the Disbursements workflow. See Disbursement interview for Vulnerable Welfare Payment Recipients (VWPR) Income Management.

Complete any processing as required, including:

• issuing one off payments
• closure of BasicsCard
• set up Centrepay deductions
• changing to Rent Deduction Scheme payments

DOC the Disbursement interview, including any additional action required, and:

• send the Customer Reference Number (CRN) via webform to the Income Management Policy helpdesk requesting the customer be made ineligible for IM
• the helpdesk will update the customer's eligibility and complete the Disbursements workflow as per information recorded in the Disbursement interview DOC

Launch the Vulnerable IM Assessment workflow.

Complete the Decision screen:

• Is the customer ineligible for Vulnerable Income Management?, select Yes
• from the dropdown menu, select Incorrectly Identified As Eligible
• Continue workflow

Complete disbursement interview coding as per Disbursement interview DOC recorded on the customer's record.

On the Income Management Summary screen:

• Tick off any associated Work Item
• Select Continue then Finalise

VIM

As there is no engagement period for VIM, the change of address has no impact. See Customer moves out of a declared Income Management after commencing Income Management.

However, if the retrospective change of address results in the customer not residing in a declared Income Management area at the time they entered into a VIM Agreement they do not meet the criteria for VIM.

If a Service Officer needs to terminate an Agreement before the mandatory period they should:

• complete all address updates, and
• request that the agreement be revoked by referring the CRN to the:
• local Income Management Contact Officer, or
• Income Management Policy Helpdesk

See the Resources page for a link to the Income Management Contact Officers (IMCO) homepage and the Income Management Policy helpdesk webform.

VeIM

If the retrospective change of address results in the customer not residing in an enhanced IM location at the time they entered into a VeIM Agreement, they do not meet the criteria for VeIM. The Service Officer should complete all address updates and refer to Ending enhanced Income Management.

Customers on enhanced IM will continue until the customer is no longer eligible for the applicable measure.

For more information, see Customer moves out of a declared Income Management area or enhanced IM location after commencing Income Management or enhanced IM.

Customers on IM or enhanced IM will continue until the customer is no longer eligible for the applicable measure.

For more information, see Customer moves out of a declared Income Management area or enhanced IM location after commencing Income Management or enhanced IM.

Customers on IM or enhanced IM will automatically end 13 weeks from the date the customer moved outside the Northern Territory.

As there is no engagement period for VIM, the change of address has no impact.

The change of address has no impact, customer must complete the mandatory 13 week period

Enhanced IM will continue unless the customer ends their Voluntary enhanced IM arrangement (after completing the mandatory 13 week period).

For more information, see Customer moves out of a declared Income Management area or enhanced IM location after commencing Income Management or enhanced IM.

IM or enhanced IM will continue unless the:

• Vulnerable Notice expires
• notice is terminated by a social worker, or
• customer is no longer eligible. For example, they no longer receive a qualifying payment, or have an  excluded payment nominee for Income Management and enhanced IM purposes

The system will generate an activity to alert the social worker when a customer moves out of a declared Income Management area. The social worker:

• will review the customer’s  circumstances  to determine if they are still vulnerable, and
• may refer the customer to a social worker in the customer's new location

A customer’s eligible welfare payments will continue to be quarantined:

• if their payment is cancelled and subsequently restored, and
• the Vulnerable Notice is current

Since 4 September 2023, the customer's eligible welfare payments will commence being quarantined under enhanced IM if there is a gap in payment of 1 day or more.

For more information, see  Effect on Income Management (IM) or enhanced Income Management (enhanced IM) when a payment is restored or re-granted.

IM or enhanced IM will continue for the remainder of the minimum 12 month period, unless one of the following occurs, the customer:

• is granted an exclusion from Income Management or enhanced IM
• no longer has one of the automatic vulnerable triggers and requests to end participation in IM or enhanced IM, or
• loses eligibility for IM or enhanced IM. For example, they no longer receive a qualifying payment or have an  excluded payment nominee for Income Management and enhanced IM purposes, or
• receives a Crisis payment or subsequent Crisis payment, which may extend the period of time on enhanced IM

At the end of their 12-month period, the agency will review the customer's eligibility according to the trigger in place when they moved out of the IM area or enhanced IM location.