Nominee enhanced Income Management (NeIM) 103-01210000

Where a payment nominee's payments are income managed under one of the below measures, the person for whom they are a payment nominee will also have their payments income managed.

• Child Protection (CP)
• Supporting People at Risk (SPaR), or
• Compulsory IM and enhanced IM - Disengaged Youth (DEY) and Long Term Welfare Payment Recipient (LTWPR)

This only affects payment nominees, not correspondence nominees.

If at any time, there is concern that the nominee arrangement is not in the best interests of a customer, the appointment must be reviewed. Payment nominee arrangements should be cancelled or revoked if not in the best interests of the customer.

For more details on nominee reviews, see Reviewing nominee arrangements.

A customer for enhanced IM purposes will have their payments income managed under the same measure as their payment nominee, unless they qualify to be income managed under a measure in their own right. The Resources page contains examples of IM and enhanced IM hierarchy. However, if a customer is no longer eligible to be income managed in their own right, they will start NeIM where their payment nominee is on CP, SPaR or CIM/CeIM (DEY or LTWPR).

Customers who are income managed under NeIM are not required to meet the eligibility criteria of the measure applicable to their payment nominee. There is:

• no requirement to be receiving any qualifying payments
• no requirement to be on an eligible payment for a certain time period
• no partner processing rules
• no need for a notice/agreement
• no age restrictions, and/or
• no requirement to be living in a certain area

A customer on IM or enhanced IM will automatically end income management if they have an excluded payment nominee.

If the parent/guardian that is receiving payments for an under 18 year old Youth Allowance (YA) dependent customer is income managed but there is no formal payment nominee arrangement in place (details recorded on Payment Summary screen (PAS) screen only), there is currently no functionality for the YA customer to be income managed under NeIM. Where a formal payment nominee arrangement is in place and the parent/guardian is income managed, the Youth Allowance (YA) customer is to be started on NeIM.

Service officers should take the opportunity to remind YA customers that once they turn 18, payments must be directed to an account in their own name or a formal payment nominee arrangement must be made.

Note: the above restriction relating to NeIM does not affect a YA customer's eligibility to be income managed in their own right.

Customers will cease to be income managed under NeIM:

• they are recorded as deceased
• their payment nominee is not income managed
• their payment nominee is an organisation or public trustee
• their payment nominee is granted an exemption from IM or enhanced IM (Note: customers are not eligible to apply for an exemption under NeIM - CeIM - DEY or LTWPR)
• the payment nominee relationship ends, and no new payment nominee is appointed
• they become eligible for enhanced IM in their own right
• their payment nominee is no longer income managed under CP, SPaR or CIM/CeIM (DEY or LTWPR)

A customer who no longer has a payment nominee may qualify to have their eligible payments income managed under a measure in their own right.. For more details, see Hierarchy and movement between Income Management and enhanced Income Management measures - Overview.