Nominee Income Management (NIM) and Nominee enhanced Income Management (NeIM) 103-01210000

Circumstance

Text

Customer PAS screen displays ‘cheque’ for payment destination or the account is end-dated

Subject: Customer bank account end-dated/payment destination cheque [CUSTOMER FIRST & LAST NAME & CRN] -

Text:

To: EIM HELPDESK

CRN:

Primary Payment:

Secondary Payment:

IM Measure: NIM

Payment destination is cheque/end-dated [delete which does not apply]

Thank you,

[Staff member name]

Item

Scenario

1

NeIM current requests to Volunteer for eIM

John is not currently welfare quarantined, but their payment nominee, Suzie, has just started enhanced IM under the Compulsory (LTWPR) measure. John commences onto NeIM-CeIM.

John contacts 2 weeks after being placed on NeIM-CeIM to transfer to Voluntary enhanced IM (VeIM).

John is not eligible for VeIM as they are already being welfare quarantined under another measure.

2

Current Voluntary eIM customer appoints a new payment nominee subject to Welfare Quarantining

James is currently on VeIM and decides to appoint a payment nominee, as they will be in hospital for 8 weeks.

James appoints their sister Julie to be the payment nominee, and Julie’s payments are welfare quarantined under the Compulsory (DEY) measure.

NeIM-CeIM is profiled in the background for James, however not commenced due to the current VeIM arrangement being in place before NeIM-CeIM.

James will continue to be welfare quarantined under VeIM.

Should James end their voluntary agreement, they would automatically commence NeIM-CeIM, if they retained the payment nominee.

3

Payment nominee no longer subject to Welfare Quarantining

Julian has been on NeIM-CP as their payment nominee Andrew, had their payments welfare quarantined under the CP measure for the last 12 months.

Andrew has been assisting Julian to manage their money.

Andrew’s Child Protection period has ended and their payments are no longer subject to welfare quarantining.

As Julians payment nominee is now an excluded payment nominee, Julians NeIM-CP will automatically end, and their payments will no longer be subject to welfare quarantining.

4

Payment nominee is ended and no new payment nominee is appointed

Shannon is currently on NeIM-CeIM, as they have a payment nominee Jeff, whose payments are currently being welfare quarantined under the Compulsory measure.

Jeff has been assisting Shannon over the last 6 months.

Shannon now feels independent to budget and manage their own payments as they are planning on moving interstate.

Shannon ends Jeff’s payment nominee arrangement and does not appoint a new payment nominee.

As Shannon’s payment nominee arrangement has ended, their payments will no longer be subject to welfare quarantining.

5

eIM current customer and change in circumstances

June is currently welfare quarantined under the Vulnerable Welfare Payment Recipient (VWPR Notice) measure, and their payment nominee (partner) is welfare quarantined under the Child Protection (CP) measure.

NeIM-CP is manually switched on in the background. When the Vulnerable notice expires, VWPR ends.

June’s payments will commence being welfare quarantined under NeIM-CP, meaning 70% percent of their payments will be welfare quarantined.