Electronic Benefits Transfer (EBT) card with a residual balance 103-04040070

The system will regularly check for cards that have a balance of less than $20 from date of issue. On the 21st day after the activation of the EBT card, the system will:

• Create a Manual Follow-up (MFU) for EBT cards with a balance of more than $20
• Cards with a balance of less than $20 will be cancelled

When a card is cancelled a:

• Current customer will have the remaining balance automatically reissued to their default payment destination
• Non Current customer will have an MFU created to prompt reissue of the card balance

EBT cards with a balance of $0 will be automatically cancelled.

To reduce the occurrence of an EBT card being left with a residual balance, the customer must be given a 'How to use your Electronic Benefits Transfer card' brochure (13240) when they are issued the card, and be advised of the following:

• Make one withdrawal only for the full amount issued to the EBT card. The amount issued to the EBT card must be recorded on the 'How to use your Electronic Benefits Transfer card' brochure. ATMs only dispense $20 and $50 notes
• Make the withdrawal immediately
• Once the payment has been fully withdrawn, bend or cut the card in half and dispose of it
• If the EBT card has been lost or stolen, or the customer has any problem using the card they are to contact Services Australia, not the organisation that owns the ATM that is being used