Change of address from an aged care home 102-03010150

Note: this procedure does not cover when a customer moves into an aged care home.

There are 2 main ways Services Australia (the agency) is notified that a customer has moved out of an aged care home for permanent care:

• The customer, their partner or a nominee may notify the move if the resident is currently in receipt of payment from the agency
• Notification to the agency can occur when the aged care home sends advice that the resident has been discharged

Customers are obliged to notify the agency of a change of address within 14 days.

When the information is received directly from the customer, their partner or their nominee, the following needs to be provided to ensure correct assessment:

• name and address of the customer's new home
• details of any rent, or board and lodgings payable at the address
• the date of the change
• the address the customer wants their mail sent to

If the customer is a homeowner and in receipt of an income support payment, Service Officers will need to check if the customer:

• has now moved back to the principal home
• if they have not moved back into their home, what the customer has done or expects to do with their principal home

The aged care means test assessment status will remain current and customer records may continue to display homeownership until an automatic discharge advice is received from the provider.