Briefing interviews or notification when youngest child is 5 years and 9 months Service Update for Parenting Payment 102-01090030

PPP and Parenting Payment Single (PPS) customers lose entitlement to PP when their youngest child turns 6 years (PPP) or 14 years (PPS).

When their youngest child is 5 years and 9 months, PPP customers are sent a 'Your payment is ending' task to complete via their Centrelink online account. This task presents information to the customer about their ongoing entitlement when their youngest child turns 6 years and provides an option, if eligible, to claim JobSeeker Payment (JSP) via a streamlined claim service.

If the customer is not registered with Centrelink Online Services, a letter is generated inviting them to claim JSP or test their eligibility for another payment. See Transfer to JobSeeker Payment (JSP) from another payment.

PPS customers start compulsory mutual obligation requirements when their youngest child turns 6 years.

When a non-remote PPS customer’s youngest child turns 5 years and 9 months, the customer is issued a notification, sent via their preferred channel of communication. These notifications advise of the commencement of mutual obligation requirements when their youngest child turns 6 years. The customer is advised within the notification that they must attend a compulsory Participation Interview when their child turns 6 years.

Remote PPS customers are required to attend a Parenting Payment briefing interview when their youngest child turns 5 years and 9 months. The purpose of this interview is to share information and prepare the customer for the commencement of mutual obligation requirements when their youngest child turns 6 years. The Remote Servicing Team conduct these interviews either by phone or remote out-sourcing arrangements.