Conducting, rescheduling or failure to attend a Parenting Payment Single (PPS) Compulsory Participation Interview 007-04080030

It is compulsory for PPS customers to agree to a Job Plan and undertake activities to meet mutual obligation requirements when their youngest qualifying child is 6 years or over.

Where PPS has been granted, staff processing the claim are required to contact the customer to complete the participation interview after the claim has been assessed. If the customer is not contactable staff are to book a participation interview.

For existing customers, the system will automatically book an appropriate interview for identified customers. The interview is conducted by phone.

If the customer does not attend the compulsory participation interview and enter into a Job Plan, their Parenting Payment may be cancelled.

At the compulsory participation interview, the following is discussed:

• the customer's current circumstances, for example, determining whether the customer currently working or studying at least 30 hours per fortnight
• the customer's mutual obligation requirements
• the requirement for connection to the Workforce Australia Online for Individuals or an Employment Services Provider if the customer is not currently meeting their mutual obligation requirements
• eligibility for any short or long term exemptions, where appropriate
• any appropriate support required for the customer, for example child care options and other assistance programs
• running the Job Seeker Snapshot where appropriate. Note: if the customer is already meeting their mutual obligation requirements and they attended the Parenting Payment briefing interview when their youngest child was 5 years and 9 months, the Job Seeker Registration Only (JSRO) may have been run and the Job Seeker Snapshot does not need to be run again
• negotiating a Job Plan if the customer is Centrelink managed. Provider managed customers are referred to, and enter into a Job Plan with Workforce Australia Online for Individuals or a provider
• the customer’s reporting requirements and options via self service ( online and phone) in person or in writing (SU19)
• the advantages of Centrelink letters online and Electronic Messaging (EM) services
• future compliance framework implications

Compulsory Participation Interview Service Updates, includes the following Service Components:

• 207 - Principal Carer Compulsory Participation Interview
• 254 - Principal Carer Compulsory Participation Interview (remote including CDP regions)