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Monitoring the Inter-environment Change of Address (ICoA) facility for completed transfers 102-03020040

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This document outlines how to monitor Inter-environment Change of Address (ICoA) activities.

ICoA facility

The ICoA facility is a suite of programs and screens used to transfer customer records between environments. The ICoA facility allows a user to start and schedule an inter-environment transfer, and monitor the status or progress of the transfer.

After a transfer has completed, the customer's record will be located in the new environment. There is a need to monitor transfers to ensure all required action is taken, and the record is transferred to allow ongoing payments for the customer.

Situations which prevent a scheduled transfer from occurring are listed on edit screens. Once the edits are fixed by the user, or cease to exist (some edits cannot be actioned by the user, but finalise automatically), then the customer's record is transferred.

Inter-environment change of address (ICoA) transfer of a customer record

Inter-environment change of address (ICoA) transfer of a child record

Monitoring the Inter-environment Change of Address (ICoA) facility for started transfers

Monitoring the Inter-environment Change of Address (ICoA) facility for scheduled transfers

Inter-environment Change of Address (ICoA) facility hints

Inter-environment Change of Address (ICoA) facility edits