Ceasing, commencing or returning to employment (CLK) 102-09000000

This document outlines information required and impacts to income support payments when there are changes to a customer's work circumstances.

Government intent - Changes that may affect entitlement

Changes in a customer's work activity may affect their entitlement to receive a payment. For example, if a customer who is receiving JobSeeker Payment (JSP) commences or returns to employment, this event may have an effect on the customer's entitlement to their current income support payment or amount.

If a customer and/or their partner has left work or was terminated from a job, check whether employment income was previously declared. Where employment income was not previously advised, an Employment Separation Certificate (SU1) must also be requested to ascertain if a failure needs to be investigated or an income maintenance period should be applied.

Customer's whose employer reports payroll data via Single Touch Payroll (STP) may have employment data (employer details, employment income and cessation data) pre-filled when completing statement reporting or lodging online claims. Customers must check, confirm or change the pre-filled data for accuracy. If the customer confirms the data, no verification is required. If the employer reported STP data presents employment cessation details, and the reason is 'voluntary' or 'dismissal', additional questions are asked of the customer, to streamline the unemployment failure investigation.

Contents

Commencing or returning to work (CLK)

Recording and correcting employment income details